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Cancel CHRONICLE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Chronicle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chronicle: Easy Method
What is Chronicle
Overview
Chronicle is a subscription-based personal finance and record-keeping service that helps users track bills, expenses, payments and other financial history.
The app is designed to centralise records, provide mapping and timeline views, and offer tools to improve on-time payments and financial organisation.
Core uses
Common uses include tracking recurring payments, organising receipts and maintaining a searchable financial history.
Users also rely on Chronicle for digitising and centralising data that was previously kept on paper or in multiple systems.
How to cancel Chronicle
Cancel via the dashboard (recommended)
- Sign in to your Chronicle dashboard.
- Go to the Billing page in your account settings.
- Select “Deactivate Subscription” to cancel.
- Note: Cancellation takes effect at the end of your current billing cycle.
Alternate routes and contact
- You can also log into your account and contact Chronicle support for help cancelling.
- If you cannot access the dashboard, reach out to support from within the app (support contact available in account menus).
What happens when you cancel
Access after cancellation
After you cancel, your subscription will not renew at the next billing date.
You keep access to paid features until the end of the current billing period.
Data and account status
Your account data typically remains accessible for the duration of your subscription and may persist afterwards depending on Chronicle's retention policy.
Export important records before the end of your access period if you need local copies.
Will I get a refund?
Official policy
Chronicle states that subscription fees are non-refundable and that all purchases are non-refundable.
Cancelled subscriptions usually do not receive refunds and access continues until the billing period ends.
Exceptions and discretionary refunds
- Refunds may be granted at Chronicle’s discretion on a case-by-case basis.
- If you believe an exception applies, contact support promptly and explain the reason for your request.
Chronicle plans and pricing
Current App Store pricing (ZAR)
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly Plan | R99.99 | 月額 | All app features after free trial |
| Annual Plan | R999.99 | 年間 | All app features after free trial |
Notes on pricing
Prices reflect in-app purchase subscription rates on the South African App Store (ZAR) as provided in the available data.
Check your app store or the Chronicle dashboard for any promotional offers or region changes.
Your consumer rights in South Africa
Cooling-off period under the CPA
Under South African Consumer Protection Act rules, consumers generally have a 14-day cooling-off period for digital purchases.
This right can allow cancellation and refund within 14 days unless the digital content was fully performed and accepted.
How this applies to Chronicle
- Chronicle’s “no refunds” statements may conflict with statutory rights under the CPA.
- You may still have recourse to request a refund within 14 days of purchase if the conditions of the CPA apply.
Customer experiences
Positive feedback
Many users praise Chronicle for ease of use, intuitive mapping, aerial imaging and strong customer support.
Review highlights include improvements in digitising records, operational efficiency and data accuracy.
Common criticisms
Some users report occasional slow performance related to internet bandwidth or server distance.
Other limitations noted include migration difficulty from paper records, occasional initial mapping inaccuracies, and missing advanced integrations.
Documentation checklist
What to prepare before cancelling
- Account email and password for signing in to the Chronicle dashboard.
- Details of your active subscription (plan type, billing cycle date).
- Any receipts or proof of purchase (app store receipt or bank statement).
What to export or save
- Export key records, backups or CSV/PDF exports of financial history you want to keep.
- Save any invoices or billing history you may need for tax or bookkeeping purposes.
Common mistakes
Failing to sign in to the correct account
Users sometimes try to cancel with the wrong email or an alternate app-store account, which prevents deactivation.
Confirm the account used to purchase the subscription before attempting cancellation.
Assuming immediate refunds or loss of access
Expecting an immediate refund or instant loss of access leads to confusion; Chronicle cancels at period end and refunds are not automatic.
If you need immediate termination or a refund, contact support and explain your situation as soon as possible.
Comparative recap
Side-by-side summary
| Feature | Chronicle | Typical competitor | 期間 |
|---|---|---|---|
| Price (example) | R99.99 月額 / R999.99 年間 | Varies; often similar or higher | 月額 / 年間 |
| Ease of use | High - intuitive mapping and UI | Varies - some have steeper learning curves | 月額 |
| Customer support | Highly rated and responsive | Variable; depends on vendor | 年間 |
Takeaway
Chronicle is frequently praised for usability and support, with pricing that aligns with consumer-grade finance apps in South Africa.
Assess your needs for integrations, migration support and performance before choosing a plan or switching providers.
After cancelling
What to do immediately
- Confirm cancellation in the dashboard and note the end-of-period date in your records.
- Export or back up any data you will need after access ends.
If you need further help
Contact Chronicle support through your account interface if you require confirmation, help exporting data, or to request a discretionary refund.
If you believe your statutory rights apply, raise the issue promptly and keep receipts or proof of purchase handy.
Address
Where to cancel
Cancellation is handled online via the Chronicle dashboard: sign in → Billing page → “Deactivate Subscription”.
There is no separate postal or publicly listed email address required for cancellation in the available information.
Support contact guidance
If you cannot cancel via the dashboard, use the app’s support/help menus to submit a request from your logged-in account.
Keep records of any support tickets or confirmations for your files.