Cancellation Clearscore: Easy Method

What is Clearscore

Overview

ClearScore is a service that provides free access to your personal credit score and credit report in South Africa.

It also offers optional paid features such as Protect Plus that provide extra monitoring and protection services.

How it is used

You can access ClearScore via the web or mobile apps to view your credit information and receive insights to improve your credit health.

Basic ClearScore access is provided at no cost; some enhanced services are offered as subscriptions.

How to cancel Clearscore

Cancel Protect Plus via app

• Open the ClearScore app on iOS or Android.
• Go to the Protect or My Account section inside the app.
• Follow the on-screen prompts to cancel your Protect Plus subscription.
• If purchased through Google Play, cancel via your Google Play subscriptions instead.

Cancel or delete your ClearScore account on web

• Log in to ClearScore South Africa via your browser.
• Open My Account and choose Delete Account to permanently close your account.
• Account deletion is permanent and cannot be undone; see ClearScore terms for details: ClearScore Terms (ZA).

What happens when you cancel

Access after cancellation

When you cancel a paid Protect Plus subscription, future billing stops but you typically retain access until the end of the current billing period.

Access to free ClearScore features remains available unless you delete your account.

Account deletion and data

Choosing Delete Account on the web permanently closes and deletes your ClearScore account.

For details on data handling after deletion, consult ClearScore’s Privacy Policy: Privacy Policy (ZA).

Will I get a refund?

Standard refund policy for Protect Plus

If you cancel Protect Plus within 7 days of purchase you are entitled to a full refund under ClearScore’s Protect Plus refund policy.

See the official refund guidance here: Protect Plus refund policy.

After the 7-day window and exceptions

After the 7-day window, payments are generally non-refundable for partial subscription periods.

Refunds after this period may be considered only for billing errors or mistakes and usually require contacting ClearScore support.

Clearscore plans and pricing

Pricing summary

ClearScore in South Africa offers a free standard plan for credit scores and reports.

Paid features such as Protect Plus are optional and billed separately; check Protect Plus documentation for current fees.

Plans table

Your consumer rights in South Africa

Statutory consumer rights

ClearScore’s Terms confirm they do not affect your statutory legal rights under South African consumer law.

These statutory rights cannot be waived or reduced by ClearScore’s contractual terms: ClearScore Terms (ZA).

Complaint escalation and privacy rights

If a Protect Plus complaint is not resolved within 20 business days you may refer it to the National Financial Ombud Scheme; see Protect Plus terms for contact details: Protect Plus terms (ZA).

Under the Privacy Policy you can request access to your personal data, ask which third parties have accessed it, and object to processing; contact [email protected] or the Information Officer in Centurion for formal requests.

Customer experiences

Positive feedback

Many users praise ClearScore’s user-friendly interface and quick access to credit scores and reports.

Reviewers also note helpful email updates and responsive customer service in some cases: Trustpilot reviews.

Common complaints

Some users report difficulties with changing address details and challenges when using dispute resolution processes.

Other reported issues include unwanted marketing contacts after signup and occasional unexplained score changes; these experiences vary between users.

Documentation checklist

What to prepare before cancelling

• Account email address and registered mobile number.
• Screenshots of subscription or billing statements showing the charge.
• Purchase date and any confirmation emails for Protect Plus.

What to have when requesting a refund or dispute

• Proof of cancellation request and date (screenshots or confirmation emails).
• Bank or card statements showing the ClearScore/Protect Plus charge.
• Any prior correspondence with ClearScore support about the issue.

Common mistakes

Expecting immediate deletion

Users sometimes expect instant removal of data; deleting your account is permanent but may not remove all retained records immediately due to legal and operational processes.

Check the Privacy Policy for how long ClearScore may retain certain data after account deletion.

Confusing free service and subscriptions

ClearScore’s core service is free; people often assume ClearScore charges for the standard service and cancel in error.

If you have a Protect Plus subscription, cancel it separately via the app, Google Play, or account settings to stop billing.

Comparative recap

Quick comparison

This table compares the free ClearScore offering with typical Protect Plus subscription features and policies.

Protect Plus details and exact pricing should be checked in the Protect Plus documentation before purchasing.

Comparison table

After cancelling

Immediate actions

Save confirmation of the cancellation and any refund communication for your records.

Check your bank or card statements to ensure recurring payments have stopped.

Helpful links and next steps

Refer to ClearScore’s official pages for terms, privacy, and Protect Plus refund policy:

• ClearScore Terms (ZA)
• Privacy Policy (ZA)
• Protect Plus refund policy

Address

Mailing address

PO BOX 16995, LYTTELTON, CENTURION, GAUTENG, 0140, South Africa.

Use this address for formal notices or postal correspondence related to your account.

Complaints and official contact

For complaints escalation details, refer to the Protect Plus terms and ClearScore Terms linked above.

For privacy requests, email [email protected] as specified in the Privacy Policy.