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Cancellation Clarity: Easy Method
What is Clarity
Overview
Clarity refers here to business software and related services offered under the Clarity name, including a South African SaaS platform for decision-making and related mobile/online offerings.
The name also appears in separate services (a wellness "Clarity App" by We Heal and Clarity.fm for on‑demand calls). This guide treats common cancellation and refund situations across those variants, with South African consumer context in mind.
Which services this guide covers
This guide covers: the Clarity SaaS platform (Complete Clarity (Pty) Ltd), Clarity App (We Heal Private Limited) wallet/product rules, and Clarity.fm appointment rules as noted in available terms.
If you use a different "Clarity" product, check that product's terms or support contact for exact cancellation steps and refund rules.
How to cancel Clarity
Cancel a Clarity SaaS subscription (web)
- Sign in to your Clarity account on the web portal and go to Account or Billing settings.
- Look for "Cancel subscription", "Manage subscription" or similar; follow prompts to cancel or downgrade.
- If no in‑app cancel option exists, prepare a written cancellation request including account details and send it to Clarity support.
Cancel purchases, in‑app and third‑party stores
- For purchases made via Apple App Store or Google Play, cancel or request a refund through your Apple/Google account where the purchase was billed.
- For Clarity App wallet recharges, note terms state wallet funds are non‑refundable and non‑withdrawable; cancellation of the app does not automatically refund wallet balances.
- If a purchase was made directly with Clarity (not via a store), follow the web cancellation steps above and contact support for confirmation.
What happens when you cancel
Access and renewal
Cancellation normally stops future billing and prevents automatic renewal at the end of the current billing period.
Your access may continue until the end of the paid period; some providers disable features immediately on cancellation - check the confirmation you receive.
Data and account retention
Clarity services typically retain your account and data per their policies; request data export or deletion if required before cancellation is final.
Keep local backups of any critical reports, dashboards or exported CSVs you need after service termination.
Will I get a refund?
What the providers' terms say
Clarity App (We Heal Private Limited): wallet recharges are non‑refundable; the terms do not provide for refunds for price reductions or promotions.
Clarity.fm: if a scheduled call has not taken place, a full refund is processed automatically; completed calls are handled case‑by‑case and may require contact with the expert and review.
Exceptions and practical steps
- If you believe a refund is due (service failure, double charge, fraud), contact the provider with proof (receipts, call logs) and request a refund.
- For in‑store purchases (Apple/Google) you may need to request a refund through the store instead of the provider.
- Under South African law (CPA) you may have additional rights; see the consumer rights section below.
Clarity plans and pricing
Available price points
App Store in‑app purchase options labelled "Clarity Access" were visible in South African pricing data.
Specific feature mappings and billing periods were not stated in the available information; the table below lists the observed price points.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Clarity Access (various) | R199.99 | Unknown | Not specified |
| Clarity Access (various) | R249.99 | Unknown | Not specified |
| Clarity Access (various) | R299.99 | Unknown | Not specified |
| Clarity Access (various) | R389.99 | Unknown | Not specified |
| Clarity Access (various) | R999.99 | Unknown | Not specified |
| Clarity Access (various) | R1,199.99 | Unknown | Not specified |
| Clarity Access (various) | R1,799.99 | Unknown | Not specified |
| Clarity Access (various) | R1,849.99 | Unknown | Not specified |
| Clarity Access (various) | R2,299.99 | Unknown | Not specified |
Your consumer rights in South Africa
Cooling‑off and the CPA
The Consumer Protection Act (CPA) gives South African consumers rights including fair value, good quality service and certain cancellation rights for distance transactions.
The CPA includes a cooling‑off right for some distance agreements, commonly a 14‑day right to cancel for change of mind where the CPA applies.
How this affects Clarity users
- Clarity's public terms (available excerpts) do not mention a 14‑day change‑of‑mind right; that omission does not automatically remove statutory CPA rights.
- If your purchase was a distance transaction covered by the CPA, you may be able to cancel or seek a refund even if the provider's terms say otherwise.
- To assert CPA rights, keep receipts, the terms you agreed to, and any correspondence, and raise the issue with the provider in writing.
Customer experiences
Positive feedback
Some users have praised Clarity software for easy installation and excellent customer service on review sites, noting a smooth setup experience.
Positive comments indicate the product can meet expectations for straightforward deployments in some cases.
Negative feedback
Other users reported difficulty exiting long contracts, misleading module descriptions, and a dated or glitchy interface in certain Clarity products.
CRM variants (Claritysoft) have received criticism for limited reporting, an outdated UI and a less polished mobile app.
Documentation checklist
What to collect before cancelling
- Account username/email and customer ID used for signup.
- Proof of purchase: invoices, receipts, app store transaction IDs or card statements.
- Relevant screenshots or logs showing the issue or the subscription details.
What to include in your cancellation request
- Clear statement: you wish to cancel subscription or request refund; state date and service.
- Reference to order/transaction number, payment method, and contact details for confirmation.
- Request confirmation in writing and a timeline for processing.
Common mistakes
Assuming company terms override law
Many users assume posted terms eliminate statutory consumer rights; in South Africa, the CPA can provide protections even when terms are silent or unfavourable.
Always verify whether the CPA applies to your transaction before accepting a no‑refund stance as final.
Not checking billing source
Confusion often arises when purchases are billed via Apple/Google rather than directly by Clarity; refunds and cancellations may need to be handled through the billing store.
Check the payment receipt to confirm the billing party and follow their process if necessary.
Comparative recap
Quick side‑by‑side
| Service | Cancellation policy | Refund policy | Pricing | 期間 |
|---|---|---|---|---|
| Clarity (Complete Clarity SaaS) | Cancel via account/billing or support; exact steps depend on account settings. | Refunds depend on provider terms and circumstances; no universal public rule listed. | Contact for pricing / various plans available | Unknown |
| Clarity App (We Heal Private Limited) | No specific app‑store guidance found; cancel in app or via app store as applicable. | Wallet recharges are non‑refundable; no refunds for price reductions or promos. | Wallet/in‑app pricing varies | Unknown |
| Clarity.fm | Appointments can be cancelled without penalty if the call has not started. | Full refunds for calls that haven’t taken place; post‑call refunds reviewed case‑by‑case. | Pay‑per‑call pricing (varies by expert) | Unknown |
After cancelling
Confirmations and next steps
After you cancel, request a written confirmation that billing has stopped and note any end‑date for continued access.
If you have account data you need, export it immediately and verify backups before your access ends.
If you disagree or need further help
- If the provider refuses a refund you believe due, escalate in writing, referencing the CPA where applicable.
- Keep all correspondence, and consider lodging a complaint with the relevant consumer protection body if needed.
Address
Company address
Complete Clarity (PTY) Ltd - official South African office address provided for correspondence:
103 11th St, Parkmore, Sandton, 2196, South Africa
Support contact advice
When contacting support, include the documentation checklist items above and request a confirmation reference number for your cancellation or refund request.
Save all replies and confirmation emails until the matter is fully resolved.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Clarity Check subscription online, sign in to your account on the Clarity web portal, navigate to Account or Billing settings, and look for the 'Cancel subscription' option. If you cannot find this option, you may need to send a written cancellation request to Clarity support.
Refunds for Clarity Check subscriptions depend on the provider's terms. Generally, if you cancel before the billing period ends, you may not receive a refund, but you can contact support for specific inquiries regarding your situation.
To cancel purchases made through the Clarity App or third-party stores like Apple App Store or Google Play, you must go through your respective account settings in those stores. Note that wallet recharges in the Clarity App are non-refundable.
After canceling your Clarity Check subscription, your access may continue until the end of the paid period. Clarity typically retains your account and data according to their policies, so you may want to request data export or deletion before finalizing the cancellation.
Yes, if you believe a refund is due due to service failure or double charge, you should contact Clarity with proof such as receipts or call logs. For in-store purchases, you may need to request a refund through the store instead of the provider.