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Cancel CLEENG
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Cleeng service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cleeng: Easy Method
What is Cleeng
Overview
Cleeng is a subscription and monetization platform used by publishers and broadcasters to sell and manage access to video and digital content. It handles payments, subscriptions, and access control for media services.
Who uses Cleeng
Media companies, broadcasters and OTT platforms integrate Cleeng to run paywalls, subscriptions and transactional video-on-demand. End users interact with Cleeng via a broadcaster's website or app stores when subscribing.
How to cancel Cleeng
General guidance
Cancellation method depends on where you subscribed: directly on a broadcaster's website, via Google Play (Android) or via Apple's App Store.
Always check the platform that processed your payment before attempting to cancel.
Step-by-step cancellation by channel
- Web (broadcaster’s site) - Log in on the broadcaster's site, go to My Account or Profile, then click Unsubscribe. Cancellation is effective at the end of the current billing cycle. Cancel before the due date to avoid next-period charges.
- Google Play (Android) - Open the Play Store app, tap Menu → Account → Subscriptions, select the relevant subscription and tap Cancel. You can also cancel via play.google.com on a desktop. You will receive a confirmation email. Cancel at least 24 hours before renewal to avoid being charged.
- App Store (Apple) - Cleeng cannot cancel App Store subscriptions for you. You must cancel directly through your Apple ID subscription management in the App Store or Apple account settings.
What happens when you cancel
Access after cancellation
For subscriptions cancelled on the broadcaster's site, access typically remains until the end of the current billing cycle. You will not lose access immediately unless a refund or revocation is applied.
Billing and data
Cancellation prevents future recurring charges but does not automatically reverse past payments. Your account and subscription metadata may be retained according to the service’s data retention policy.
Will I get a refund?
Web purchases - discretionary reviews
Refunds for purchases made on a broadcaster’s web store are reviewed case by case. Cleeng (or the merchant of record) evaluates situations such as service outages, missing content or duplicate charges.
- Possible eligible reasons: service unavailable, severe disruptions (>50 - 80% impaired), missing/undelivered content, duplicate charges.
- Ineligible reasons include accidental purchases, change of mind, dissatisfaction when the service functions correctly, or failure to cancel before renewal.
In-app purchases and time limits
In-app purchases through Apple, Google or platforms like Roku must be refunded through those platforms; Cleeng cannot process those refunds. Web-side merchant-of-record refunds may sometimes be handled via the Cleeng dashboard if within 30 days and not already refunded.
- Web-side refunds: full or partial refunds can be applied and may revoke access or cancel billing when processed.
- Platform limitations: contact Apple/Google/Roku for in-app purchase refunds and follow their platform processes.
Cleeng plans and pricing
Pricing summary
No publicly available, verified pricing in South African Rand was found. Published Cleeng pricing is typically listed in USD and may vary by contract or integration.
Contact Cleeng or your broadcaster for accurate, local pricing and billing details.
How to get a quote
Enterprise or broadcaster-level pricing is usually provided via direct sales or account managers; request a quote to get localized billing information and any setup fees.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Starter / Basic | Contact for pricing | Contact Cleeng or your broadcaster for localized pricing and options |
| Professional / Enterprise | Contact for pricing | Custom plans, integrations and enterprise billing available on request |
| Pay-per-view / Transactional | Contact for pricing | Pricing depends on fee model and merchant-of-record arrangements |
Your consumer rights in South Africa
Statutory protections
South African consumer law (for example, the Consumer Protection Act) contains provisions that can apply to digital goods and services. These rights may cover defective, misrepresented or undelivered digital content.
Practical notes and limitations
Cleeng’s public materials do not advertise a 14-day cooling-off period for digital subscriptions. Refunds are treated as discretionary and tied to service faults rather than automatic statutory returns.
If you believe your statutory rights apply, keep records and consider contacting local consumer protection authorities or seeking legal advice for persistent disputes.
Customer experiences
Positive feedback
- Users praise Cleeng-powered services for user-friendly interfaces, helpful customer support in some cases, and good streaming quality.
- Businesses note flexible pricing models, analytics and multiple payment options as strengths.
Negative feedback and common complaints
- Some customers report difficulty cancelling subscriptions, continuing charges after cancellation attempts, and slow or unresponsive support.
- There are complaints about charges appearing under the name "Cleeng" creating confusion, and occasional reports of high fees for publishers.
Documentation checklist
Before contacting support
- Account email and username used to subscribe.
- Transaction ID, order number or receipt reference (from email confirmation).
- Date and time of purchase and any renewal dates.
Evidence to collect
- Screenshots of subscription status in your account or app store subscription page.
- Screenshot of charges on your bank or card statement showing the merchant name.
- Any correspondence with support, including ticket numbers and dates.
Common mistakes
Trying to cancel in the wrong place
A frequent error is attempting to cancel on the broadcaster's site when the subscription was billed via Google Play or the App Store. Verify where the charge originated before cancelling.
Missing timing and renewal windows
Another common mistake is cancelling too close to renewal. For Google Play, cancel at least 24 hours before the renewal; web subscriptions must be cancelled before the due date to avoid the next charge.
Comparative recap
Quick feature comparison
The table below summarises cancellation and refund control by channel to help you choose the right path for support or refunds.
How to use this comparison
Match the merchant name on your payment or the platform where you subscribed to the column that applies. Follow the indicated cancellation/refund route for fastest resolution.
| Feature | Web (broadcaster’s site) | Google Play (Android) | App Store (Apple) |
|---|---|---|---|
| How to cancel | My Account/Profile → Unsubscribe on broadcaster's site | Play Store → Account → Subscriptions → Cancel | Manage subscriptions in your Apple ID / App Store account |
| Refunds | Case-by-case via merchant of record; web refunds possible within policies | Request refund via Google Play support | Request refund via Apple support |
| Confirmation | Confirmation shown in account and usually by email | Confirmation email from Google Play | Confirmation shown in Apple subscription management |
| Who can cancel/refund | Broadcaster / Cleeng (merchant of record on web) | Google (merchant of record for Play purchases) | Apple (merchant of record for App Store purchases) |
After cancelling
Check confirmations and access
After you cancel, check for a confirmation message or email and verify that your account shows the subscription as cancelled. Confirm the date when access will end.
Next steps if you need help
- If charged after cancelling, gather documentation (receipt, screenshots) and contact the platform or broadcaster support where you subscribed.
- For in-app purchases, contact Apple or Google for refunds. For web purchases, contact the broadcaster or the merchant of record for review.
Address
Company headquarters
Cleeng (head office address as provided): Reimersbeek 14, Amsterdam, 1082 AG, Netherlands.
Contact notes
For subscription or billing issues, contact the broadcaster or the app store platform used to purchase the subscription first. Keep your documentation ready to speed up resolution.