Cancellation Clipmyhorse: Easy Method

What is ClipMyHorse

Service overview

ClipMyHorse is a subscription streaming platform focused on equestrian content, live events and a searchable video library. It offers tiered memberships with different access levels to events, recordings and search features.

Typical use cases

Users subscribe to watch live equestrian competitions, access archived videos and use advanced search or professional features depending on their plan. Subscriptions are billed periodically and can be managed online or via app stores.

How to cancel ClipMyHorse

Cancel via website (recommended)

• Log in to your ClipMyHorse account at the website.
• Go to "Membership" or "Account" in your profile settings.
• Click "Cancel contract here" and follow the on-screen prompts to confirm.
• Ensure you receive a confirmation email; without that email the cancellation is not completed.

Cancel via email or app stores

• To cancel by email, send your full name, account email and order or invoice number to [email protected] and request cancellation. Keep the confirmation email.
• If you subscribed through Apple App Store or Google Play, you must cancel the subscription through that platform (ClipMyHorse cannot cancel App Store / Google Play subscriptions for you).

What happens when you cancel

Access after cancellation

After cancelling via web or email, you generally retain access to ClipMyHorse until the end of the current billing term. Services do not usually end immediately on cancellation.

Renewal and data

Automatic renewal will stop after cancellation for web/email-managed subscriptions. Your account data and preferences may be retained according to ClipMyHorse's data and terms; review terms for details.

Will I get a refund?

Statutory withdrawal and refund timing

ClipMyHorse's terms state a statutory 14-day right of withdrawal from the day the contract is concluded. If you validly withdraw, ClipMyHorse must refund all payments without undue delay and no later than 14 days after receiving the withdrawal notice.

Exceptions and mid-term cancellations

• If you expressly consent to begin performance (for example, streaming access) before the 14-day period ends, the right of withdrawal expires early for that service.
• If you cancel mid-term, unused prepaid fees may be refunded on a pro‑rata basis, though some passes or offers may have exceptions. Check your specific pass terms.
• Refunds are processed within the 14-day reimbursement window specified in the terms.

ClipMyHorse terms (refunds & cancellation)

ClipMyHorse plans and pricing

Available plan examples

The following prices are published approximations in euros for international plans and serve as a reference. Local ZAR pricing for South Africa is not published on the official site.

Notes on pricing

• App Store listings may show "Free" without subscription price; actual subscription charges are applied by ClipMyHorse or the app store at checkout.
• Convert euro prices to ZAR at the prevailing exchange rate to estimate local cost.

Your consumer rights in South Africa

Cooling-off and refunds

South African consumer protection laws typically provide cooling-off or refund rights for certain purchases. These rights can vary by transaction type and jurisdiction of the seller.

How this applies to ClipMyHorse

• ClipMyHorse's published terms reflect a 14-day withdrawal and refund policy similar to EU-style consumer rights.
• Which law governs your contract may depend on where the contract is concluded and the provider's terms, so compare ClipMyHorse's terms with South African law if in doubt.

Customer experiences

Positive feedback

Some users praise ClipMyHorse for its extensive equestrian content and unique coverage, stating the platform provides content not available elsewhere.

Negative feedback

• Users report unexpected price increases and sudden rises in subscription charges without clear notice.
• Many reviewers describe difficulties cancelling subscriptions, with some reporting escalation to debt collection when cancellations failed.
• Frequent complaints include streaming quality problems (buffering, missing content) and usability issues with the interface.

Documentation checklist

Information to include when you cancel

• Full name as on account
• Account email address
• Order number or invoice number (if available)
• Clear statement requesting cancellation and desired effective date

Supporting evidence to keep

• Screenshots of account cancellation screens or error messages
• Confirmation emails from ClipMyHorse or the app store
• Copies of correspondence with support (dates, times, reference numbers)

Common mistakes

Failing to get confirmation

Many cancellations fail because users do not receive or keep a confirmation email. Always wait for and save the confirmation message as proof.

Using the wrong channel

Subscriptions started through Apple or Google Play must be cancelled with those platforms. Attempting to cancel only via the ClipMyHorse website or support email may not stop app‑store billed renewals.

Comparative recap

Quick method comparison

The table below summarises cancellation channels, typical refund outcomes and access after cancellation.

How to choose

Pick the channel you used to subscribe (web, app store or payment provider) to ensure the cancellation is effective and documented.

After cancelling

What to check immediately

• Confirm you received an email confirmation of cancellation and save it.
• Check your payment method for further charges for at least one billing cycle.

Helpful official link

Review the service terms and refund policy on ClipMyHorse's official terms page: ClipMyHorse terms (refunds & cancellation).

Address

Registered mailing address

Mailing Address: Gustav‑Stresemann‑Ring 1, 65189 Wiesbaden, Germany.

Contact notes

For cancellations and account queries use your account settings or [email protected]. For mailed correspondence, use the postal address above.