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Cancel CLOUDFLARE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Cloudflare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cloudflare: Easy Method
What is Cloudflare
Overview
Cloudflare is a global SaaS platform that provides website security, performance and CDN services. It protects sites from threats such as DDoS and speeds up content delivery.
Core services
Services include DNS, CDN, bot and DDoS protection, and performance optimizations, available on free and paid subscription tiers. Many customers use Cloudflare directly or via local resellers.
How to cancel Cloudflare
If you subscribed via the web (self‑serve)
- Sign in to the Cloudflare dashboard.
- Go to Billing → Subscriptions and select the plan you want to disable or cancel.
- Confirm cancellation; the change will take effect at the end of the current billing period.
- For official guidance see Cloudflare’s billing cancellation documentation: developers.cloudflare.com - Cancel subscription.
If you subscribed via Apple App Store or Google Play
- App-store subscriptions must be cancelled in your Apple or Google account settings - Cloudflare defers to the platform-specific process.
- Open your device’s subscriptions list (Apple ID or Google Play) and cancel the Cloudflare subscription there.
- Third-party guides summarising this approach are available: postclic.com - Cancel Cloudflare.
What happens when you cancel
Access and features
Cancellations or downgrades do not take effect immediately; you retain paid features until the end of the current billing term. Your site continues to run under the current plan until that time.
Data, DNS and renewals
Your DNS records and configuration remain in your account unless you remove them. Automatic renewal will stop after the active billing period ends if you completed cancellation.
Will I get a refund?
Standard refund policy
Cloudflare’s Self‑Serve Subscription Agreement and billing policy state that fees are non‑refundable. You will be billed in full for the subscription term in which you cancel.
Exceptions and disputes
- There is no 14‑day money‑back guarantee stated by Cloudflare for general subscriptions.
- Cloudflare may, in rare and discretionary cases, issue refunds, credits or discounts, but this is not guaranteed or precedent‑setting.
- See Cloudflare’s terms for the official policy: cloudflare.com - Terms.
Cloudflare plans and pricing
Local reseller example
Official Cloudflare pricing is published in USD; local ZAR pricing depends on payment processing or reseller bundles.
Table of known local price
| Plan | Price | Period | Notes |
|---|---|---|---|
| Webafrica Cloudflare CDN Package | R99.00 | Monthly | Cloudflare-powered CDN integration via a South African provider |
| Official Cloudflare plans (example) | Contact for pricing | Contact for pricing | Official Cloudflare plans are priced in USD; contact Cloudflare or a reseller for ZAR pricing |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act (CPA)
Under South African law (CPA) consumers commonly have a short cooling‑off/right of return period for certain transactions, often seven days for distance sales.
Cloudflare’s stated policies (no 14‑day money‑back) may not align perfectly with CPA protections for web‑based purchases made by South African consumers.
If you believe your rights were infringed
- If you think Cloudflare’s non‑refund policy breaches your statutory rights, you may escalate via the National Consumer Commission.
- You can also seek redress through small claims court or consumer protection bodies in South Africa.
Customer experiences
Positive feedback
- GetApp and Capterra reviews praise Cloudflare’s bot and DDoS protection, strong performance, and generous free tier. See user feedback on GetApp: getapp.za.com - Cloudflare reviews.
- Capterra reviewers rate ease of use, features and value highly: capterra.co.za - Cloudflare reviews.
Negative feedback
- Trustpilot hosts many complaints about customer support, blocked access, verification problems, and billing difficulties: trustpilot.com - Cloudflare reviews.
- Reports indicate support response times and dispute resolution can be a source of user frustration.
Documentation checklist
Before you cancel
- Account email and login details.
- Subscription ID or plan name and billing invoices.
- Payment method used (card, PayPal, app-store account) and transaction dates.
- List of domains/zones associated with the subscription.
If you need to escalate
- Take screenshots of billing pages, cancellation confirmations, and any error messages.
- Record support ticket numbers, dates and summaries of responses.
Common mistakes
Subscription method mismatch
Example: Cancelling in the Cloudflare dashboard while your subscription is billed through Apple/Google. If purchased through an app store, you must cancel in that store; otherwise charges will continue.
Expecting immediate refunds or immediate feature loss
Example: Users often expect an immediate pro‑rata refund or immediate loss of paid features. Cloudflare generally bills for the term and features remain until the billing period ends.
Comparative recap
At-a-glance comparison
| Service | Cancellation method | Refund policy | Billing effect | Price (example) |
|---|---|---|---|---|
| Cloudflare (self‑serve) | Dashboard → Billing → Subscriptions | Fees generally non‑refundable per terms | Cancels at end of current billing period; access retained until then | Priced in USD (contact for local pricing) |
| App-store subscription (Apple / Google) | Cancel via Apple ID or Google Play subscriptions | Platform policies apply; Cloudflare defers to platform | Platform billing continues until the platform’s cancellation effective date | Varies by store and region |
| Local reseller (example: Webafrica) | Cancel with the reseller according to their process | Subject to reseller terms; not necessarily Cloudflare’s standard policy | Depends on reseller billing cycle | R99.00 - Monthly (Webafrica package) |
Key takeaway
Cancellation steps and refund outcomes depend on how you subscribed (direct, app store or reseller). Verify your subscription source before cancelling.
After cancelling
Useful links
- Cloudflare billing cancellation guide: developers.cloudflare.com - Cancel subscription
- Cloudflare terms and billing policy: cloudflare.com - Terms
- Third‑party cancellation summary: postclic.com - Cancel Cloudflare
Next steps
After cancellation, confirm you received a cancellation confirmation email or screenshot and monitor your bank or app‑store statements for any unexpected charges.
If you encounter unresolved billing or service issues, gather your documentation and consider lodging a complaint with local consumer authorities.
Address
Corporate address
Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA.
Support contact suggestions
Use the Cloudflare dashboard support options when logged in, and include invoice numbers and screenshots for faster resolution.