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Coohom

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Coohom Subscription | Postclic
Coohom
28‑07 Jackson Avenue, Suite 16‑128
11101 New York USA
support@coohom.com
Cancellation of Coohom contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Coohom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Coohom
28‑07 Jackson Avenue, Suite 16‑128
11101 New York , USA
support@coohom.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Coohom: Easy Method

What is Coohom

Overview

Coohom is a cloud-based SaaS platform for interior design and 3D visualization. It allows users to create floor plans, realistic renders and virtual spaces using an online library of furniture and materials.

Primary use cases

Typical users include interior designers, architects and real-estate professionals who need fast rendering, templates and cloud storage for projects. The service focuses on speed and visual realism.

How to cancel Coohom

Cancel via the web

  • Log into your Coohom account on the website.
  • Go to Profile → My Subscription → Billing Info → Cancel Subscription.
  • Complete the on-screen cancellation prompts before your next billing date.

Cancel via mobile app stores

  • Coohom’s Help Center does not specify platform-specific App Store or Google Play steps.
  • If you subscribed through Apple or Google, manage and cancel the subscription in your Apple ID or Google Play subscription settings.

What happens when you cancel

Access after cancellation

Cancellations must be made before the next billing date. Access to paid features continues until the end of the current paid period.

Billing and account status

Once a payment has been deducted it is generally non-refundable under Coohom’s policy. Your subscription will not renew after the paid period ends if properly cancelled.

Will I get a refund?

Coohom refund policy

Coohom states it does not provide refunds or credit for paid memberships or one-time plans, whether auto-renewal or one-time transactions.

Possible exceptions

  • Refunds may be granted only at Coohom’s sole discretion in cases of a documented "major failure".
  • Minor issues are normally addressed with repairs, replacements or support rather than refunds.

Coohom plans and pricing

Availability of local pricing

No South Africa-specific (ZAR) pricing was found in verified sources for 2024/2025.

How to get exact pricing

Contact Coohom or check your account for current offers and local billing. Vendors or resellers may provide regional pricing details.

Plan 期間 Price
Contact for pricing Contact for pricing Contact for pricing

Your consumer rights in South Africa

Legal protections

South Africa’s Consumer Protection Act gives consumers remedies for defective or improperly supplied services even where a supplier states “no refund”.

Recommended actions

  • Keep proof of purchase, receipts and any service evidence (screenshots, dates, correspondence).
  • If Coohom refuses relief for a major failure, consider lodging a complaint with the National Consumer Commission or disputing the charge with your payment provider or bank.

Customer experiences

Positive feedback

  • Users on Capterra praise easy accessibility, high render quality, realistic lighting, cloud storage and fast performance (Capterra).
  • GetApp reviewers highlight speedy rendering, intuitive interface and a helpful library of assets (GetApp).

Negative feedback

  • TrustPilot reviews report complaints about automatic renewals, refund refusals, slow or unresponsive UI and customer service problems (TrustPilot).
  • Some Capterra/GetApp users note higher pricing for advanced features, occasional bugs, limited offline use and removed features.

Documentation checklist

What to save before and after cancelling

  • Subscription receipts and payment confirmations (dates and amounts).
  • Screenshots of subscription status, cancellation confirmation and billing history.
  • Copies of any communication with Coohom support (emails, chat transcripts, ticket numbers).
  • Evidence of service problems if seeking redress (render failures, downtime, missing features).

How to organise records

Store documents in a dated folder (cloud or local) and keep backups for at least six months after cancellation.

Common mistakes

Missing the billing cut-off

Waiting until after the next billing date is a frequent error; cancellation must be completed before that date to stop renewal.

Assuming app-store cancellation handled in Coohom

Users sometimes cancel inside Coohom but keep App Store or Google Play subscriptions active. Verify subscriptions in the platform where you originally subscribed.

Comparative recap

Quick feature comparison

Feature Coohom Notes
Cancellation method Web account or platform store Web steps: Profile → My Subscription → Billing Info → Cancel Subscription
Refund policy No refund (sole discretion for major failure) Money deducted is generally non-refundable
Access after cancel Access until end of paid period Service continues until the paid cycle ends

How this helps you decide

If you need strict refund protections, verify purchase channel and document any service issues early. Use the comparison to confirm expectations before subscribing.

After cancelling

Immediate steps

  • Save cancellation confirmation and check your next billing statement to ensure no renewal occurred.
  • Export any project files or assets you need while you still have access.

Helpful links

Address

Primary contact address

Coohom headquarters (listed): 28‑07 Jackson Avenue, Suite 16‑128, New York, NY 11101, USA.

Notes on contacting

For billing or subscription questions contact Coohom via your account support page or the contact options provided in your dashboard.

FAQ

To cancel your Coohom subscription via the web, log into your account, go to Profile → My Subscription → Billing Info → Cancel Subscription, and complete the on-screen prompts before your next billing date.

If you subscribed through the App Store or Google Play, you need to manage and cancel your subscription in your Apple ID or Google Play subscription settings, as Coohom's Help Center does not specify platform-specific steps.

After cancellation, you will retain access to Coohom's paid features until the end of your current billing period, provided you cancel before the next billing date.

Coohom generally does not provide refunds for paid memberships or one-time plans, and refunds are only granted at their sole discretion in cases of documented major failures.

If you encounter issues with your cancellation, ensure you have proof of your cancellation request and consider reaching out to Coohom's support via the contact details shown on your bill or contract.