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Cancel Coohom: Step-by-Step Guide
What is Coohom
Product overview
Coohom is a cloud-based interior design and 3D rendering platform that offers AI-driven design tools, drag-and-drop 3D modeling, and a large furniture/materials library.
Who uses it
Designers, architects, furniture retailers and small studios use Coohom for quick visualisation, renderings and layout planning.
How to cancel Coohom
Where to start
Log into your Coohom account on the web to manage your subscription settings.
Step-by-step cancellation
- Sign in to your Coohom account.
- Click your profile icon in the top-right corner.
- Select “My subscription”.
- Open “Billing Info”.
- Click “Cancel Subscription”.
- Ensure you cancel before your next billing date to avoid the upcoming charge (for example, cancel before May 15 to avoid a May charge).
Notes on auto-renewal
Auto-renewal can be turned off at any time via the subscription interface.
Cancellations take effect at the end of the current billing cycle; you retain access until that date.
What happens when you cancel
Access after cancellation
When you cancel, your subscription stops renewing but remains active until the end of the paid period.
Billing and renewal
You must cancel before the next billing date to prevent the next charge. Cancellation does not retroactively stop charges already processed.
Data and account
Your projects and account data remain accessible according to Coohom’s data retention and account policies.
Export important files before your access level changes if you rely on paid features.
Will I get a refund?
Official refund policy
Coohom operates a strict no-refund policy: paid memberships and one-time plans are non-refundable.
Exceptions and discretion
- Refunds are possible only at Coohom’s sole discretion in exceptional cases (major failures).
- Minor failures are typically remedied by repair or replacement rather than refund.
Practical guidance
There is no automatic 14-day cooling-off refund period stated; treat renewals and purchases as generally non-refundable.
Document cancellations and any support correspondence if you later request discretionary consideration.
Coohom plans and pricing
Pricing overview
Exact EUR pricing for Nigeria is not publicly listed on Coohom’s site; checkout displays currency and final amounts for your location.
Common monthly plans (approximate)
| Plan | Typical monthly price (USD) | Notes for Nigeria |
|---|---|---|
| Pro | $25 (approx.) | Exact EUR amount shown at checkout; payment via PayPal/Stripe available |
| Pro Plus | $58 (approx.) | Exact EUR amount shown at checkout; local conversion may apply |
| Other / One-time plans | Varies | Available options display during purchase |
Your consumer rights in Nigeria
Relevant laws
Nigerian consumers are protected under the Consumer Protection Council Act and the Federal Competition and Consumer Protection Act (where effective).
These laws require fair treatment, clear contract terms, and remedies for defective services.
How it applies to Coohom
- You can challenge unfair or misleading auto-renewals and billing under Nigerian consumer law.
- Coohom’s California-law terms do not remove your statutory rights in Nigeria.
Practical steps for disputes
Keep clear records of cancellation attempts, billing receipts and communication with Coohom to support any complaint.
If necessary, contact your payment provider (card issuer, PayPal, Stripe) or a Nigerian consumer protection agency for redress.
Customer experiences
Positive feedback
- Users praise Coohom’s speed, AI templates and powerful rendering capabilities.
- Nigerian designers have reported time savings and useful panorama/AI features.
Negative feedback
- Trustpilot reviews report unexpected charges after cancellation and poor customer support in some cases.
- Some users note slow performance on advanced features, occasional site failures, and billing confusion.
What to take from reviews
Many users find the product strong for visuals and speed, but billing and support experiences are mixed.
Documented cancellation proof is important given reported disputes over post-cancellation charges.
Documentation checklist
Before you cancel
- Record your next billing date from the subscription page.
- Export or download any project files you need.
When cancelling
- Take screenshots of each cancellation step and the final confirmation screen.
- Save confirmation emails or messages from Coohom.
If a dispute occurs
- Gather payment receipts, bank/PayPal statements and timestamps of cancellation attempts.
- Collect support tickets or correspondence with Coohom staff.
Common mistakes
Waiting until renewal day
Cancelling on the renewal day can be risky; some users report being charged despite cancelling that day.
Best practice: cancel at least one day before the billing date and keep proof.
Relying only on verbal confirmation
Do not rely on chat or phone statements without a written confirmation of cancellation.
Always capture screenshots and retain emails that show the cancellation was accepted.
Not checking payment method
For subscriptions paid via PayPal or card, check the payment provider for autorenew settings too.
Disputes are easier when you can show both Coohom and payment-provider records.
Comparative recap
At-a-glance comparison
| Aspect | Coohom | Notes for Nigerian users |
|---|---|---|
| Cancellation process | In-account cancellation via Profile → My subscription → Billing Info → Cancel | Must cancel before next billing date; save confirmation screenshots |
| Refunds | Generally no refunds; discretionary only for major failures | Prepare evidence for disputes; contact payment provider if charged after cancellation |
| Access after cancel | Access remains until end of paid period | Export projects before access changes |
| Support & complaints | Mixed reviews: helpful product support, but some reports of rigid billing responses | Escalate through payment provider or Nigerian consumer agency if needed |
After cancelling
What to do immediately
Confirm that your subscription page shows cancellation and keep any confirmation email or screenshot.
Download or export any designs or assets you will need after access ends.
Useful links
If you are charged after cancelling
Contact Coohom support with your cancellation proof and payment details immediately.
If resolution fails, open a dispute with your card issuer or PayPal/Stripe and contact Nigerian consumer protection for guidance.
Address
Coohom data controller / contact
39899 Balentine Dr, Suite 315, Newark, CA, USA
Keep this for your records
Use this address if you need to reference Coohom’s official contact in formal complaints or reports.
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Written by Chukwuma Igwe
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Coohom subscription, sign in to your account, click your profile icon, select 'My subscription', open 'Billing Info', and click 'Cancel Subscription'. Ensure you do this before your next billing date.
Yes, after you cancel your Coohom subscription, you will retain access until the end of your current billing cycle. Make sure to export any important projects before your access changes.
Coohom has a strict no-refund policy for paid memberships and one-time plans. Refunds are only possible at Coohom's discretion in exceptional cases, such as major failures.
You can turn off auto-renewal at any time by accessing the subscription interface in your Coohom account. Make sure to cancel before the next billing date to avoid charges.
If you are charged after canceling, prepare evidence for disputes and contact your payment provider. Document your cancellation and any correspondence with Coohom.