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I hereby notify you of my decision to terminate the contract relating to the Cookidoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cookidoo: Easy Method
What is Cookidoo
Overview
Cookidoo is the official subscription recipe platform for Thermomix users, providing access to a large library of guided recipes, meal planning and related tools.
The service links with Thermomix devices for guided cooking and is available via the Cookidoo website and mobile apps.
Core features
Cookidoo offers searchable recipes, collections, guided cooking steps and tools such as planning and shopping lists (availability varies by region and app version).
Access requires an active subscription for full features; limited trials are sometimes offered.
How to cancel Cookidoo
Cancel an annual subscription on the web
- Sign in at Cookidoo on the web.
- Go to Account → Membership and click "Cancel Membership" to stop auto-renewal.
- Your access remains until the end of the current paid term; there is no refund for unused time after canceling mid-term.
Cancel trials and in-app purchases
- 30-day and 3-month trials end automatically - you do not need to cancel them. For details see the official help page: Cookidoo subscription help.
- In-app purchases on iOS are managed through Apple's App Store; cancellations and refund requests for in-app subscriptions are handled by Apple. See: Cookidoo / Cook-key in-app guidance.
What happens when you cancel
Access after cancellation
If you cancel an annual Cookidoo subscription via the web, auto-renewal is stopped but you keep full access until the paid term ends.
Trials that end automatically simply expire; you lose access to subscriber-only features when the trial ends if you do not subscribe.
Account and data
Your Cookidoo account and saved items remain associated with your account unless you delete the account separately.
Canceling stops billing; it does not necessarily remove saved recipes or account data - contact support if you need account deletion.
Will I get a refund?
Right of withdrawal (initial annual purchase)
You may withdraw from an initial annual subscription and receive a full refund if you exercise that right within 14 days of the initial purchase.
To request withdrawal within 14 days, send an email from the email address registered to your Cookidoo account as described in the official help: Cookidoo subscription help.
No mid-term refunds
- There are no refunds for canceling an annual subscription mid-term; canceling stops future auto-renewal only.
- In-app purchase refunds are governed by the platform (Apple App Store / Google Play) and their policies.
Cookidoo plans and pricing
Local pricing note
Exact South African ZAR pricing is not publicly listed on the global help pages and can vary by platform and store.
The table below shows approximate pricing based on commonly cited Euro pricing converted to ZAR; check your App Store or Cookidoo while signed into an SA account for exact amounts.
Plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Annual Subscription | Approx. R1,200/year | Annual | Full access to Cookidoo® recipe library, guided cooking, planning tools |
| Monthly Equivalent | Approx. R100/month | Monthly (estimated) | Same access, billed monthly |
Your consumer rights in South Africa
Withdrawal and refunds
Cookidoo provides a 14-day right of withdrawal for the initial annual subscription, allowing a full refund if you cancel within that period.
This right applies to the initial term only and does not apply to renewals; verify eligibility and start the process as described in the official help page: Cookidoo subscription help.
Auto-renewal and notices
- Automatic renewals are used for subscriptions; you should receive an email reminder before renewal.
- To avoid renewals you must cancel prior to the renewal date via Account → Membership on the Cookidoo website or through your app store subscription settings for in-app purchases.
Customer experiences
Positive feedback
Many users value Cookidoo for its extensive recipe library (100k+ recipes) and the guided cooking experience when used with a Thermomix device.
Users appreciate organized collections and inspiration for meal planning.
Common complaints
- Search and filtering limitations, lack of full-text search and language de-duplication.
- No built-in recipe translation and occasional app instability after updates.
- Reports of difficult-to-manage auto-renewals and occasional billing issues.
Documentation checklist
What to gather before contacting support
- Cookidoo account email address (registered email).
- Order or subscription confirmation (receipt) and date of purchase.
- Proof of payment (bank or card statement) for the charge in question.
- Screenshots of your subscription page, membership screen, or any error messages.
Where to send information
For web subscription issues and withdrawal requests, use the official Cookidoo support guidance: Cookidoo subscription help.
For in-app (iOS) purchase problems, contact the App Store / Apple support as advised in the platform guidance: Cookidoo / Cook-key in-app guidance.
Common mistakes
Cancelling the wrong place
Users often cancel via the mobile app but forget that web subscriptions must be canceled on the Cookidoo website, or vice versa for in-app purchases.
Always check whether the subscription was purchased through the Cookidoo website or through an app store before canceling.
Missing the 14‑day withdrawal window
Attempting to claim the initial-term refund after 14 days typically fails; act promptly and use the registered email when contacting support.
Assuming a mid-term refund is available is another frequent mistake - mid-term refunds are not provided.
Comparative recap
Quick comparison
| Action | When to use | Refund? | How to cancel |
|---|---|---|---|
| Cancel annual subscription (web) | Stop auto-renewal before renewal date | No refund mid-term; refund only if within 14 days of initial purchase | Account → Membership on Cookidoo web |
| In-app subscription (iOS) | If purchased via Apple App Store | Refunds handled by Apple/App Store policies | Manage via Apple ID subscriptions / App Store support |
| Trial subscriptions (30-day, 3-month) | When you are on a free trial | No action needed; trial ends automatically | No cancellation required for trial expiry |
How to interpret this table
Use the "Action" row to match your purchase method, then follow the "How to cancel" instruction appropriate to that method.
If in doubt, gather your documentation and contact Cookidoo support or the app store where you purchased the subscription.
After cancelling
What to check
- Confirm cancellation via the Cookidoo Account page and keep any confirmation email.
- Check your bank or card statement to ensure no unexpected renewals occur after cancellation.
Helpful links
Official Cookidoo subscription help: https://support.vorwerk.com/hc/en-us/articles/360018526660-The-Cookidoo-subscription
Guidance on in-app purchases and platform-managed subscriptions: https://service.thermomix.com/hc/en-us/sections/360002588693-Cookidoo-Cook-key%3Fpage%3D2
Address
Corporate address
Vorwerk Home & Co. KmG
Verenastrasse 39, 8832 Wollerau, Switzerland
Support channels
Use the Cookidoo help pages for subscription management and customer support requests: Cookidoo subscription help.