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Cancel COVENANT EYES
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Covenant Eyes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Covenant Eyes: Easy Method
What is Covenant Eyes
Overview
Covenant Eyes is a subscription service that provides internet accountability and content monitoring to promote digital wellbeing.
The service produces activity reports and offers tools intended to help users and accountability partners manage online behaviour.
How it is delivered
The software is available as a direct web subscription and as in-app purchases through Apple App Store and Google Play.
Billing and cancellation rules differ depending on whether you subscribed directly or via an app store.
How to cancel Covenant Eyes
Cancel web / direct subscription (non - in‑app purchase)
- Only the Account Admin can cancel the subscription.
- Contact Member Care to cancel: use chat, email, or phone during business hours (Mon - Fri, 9:00 AM - 5:15 PM ET).
- Uninstalling the app or removing the software from a device does not stop billing - you must cancel the subscription.
Cancel in‑app purchases (Apple App Store or Google Play)
- Apple App Store subscriptions must be cancelled through Apple: use your device's subscription settings or Apple support.
- Google Play subscriptions must be cancelled in Google Play: open the Play Store > Menu > Subscriptions and cancel from there.
- Covenant Eyes cannot cancel in‑app purchases on your behalf; you must use the platform's subscription tools.
What happens when you cancel
Access and service end
When you cancel, access typically continues until the end of your paid billing period unless otherwise stated at cancellation.
For annual plans you may retain access for the remainder of the paid year, depending on the refund outcome.
Account data and reports
Activity reports and account data are retained according to Covenant Eyes' data practices; canceling does not always delete historical reports immediately.
If you need data removed or have questions about retention, raise this with Member Care when you cancel.
Will I get a refund?
30‑Day Money‑Back Guarantee (web/direct)
First‑time users who cancel a web/direct subscription within 30 days are generally eligible for a full refund.
Refund requests related to this guarantee are accepted up to 60 days after cancellation in some cases; confirm with Member Care.
Prorated and in‑app refunds
- Annual subscriptions cancelled after the first 30 days may qualify for a prorated refund, minus service fees up to one month's billing or 1/12 of the annual fee.
- Refunds for in‑app purchases made through Apple or Google are governed by those platforms; Covenant Eyes' refund policy does not apply to those purchases.
- Refunds must be requested by the account holder during cancellation and are subject to review.
Covenant Eyes plans and pricing
Pricing summary
Below are in‑app purchase price points observed in the South African App Store listings. Specific plan names and billing periods were not specified in the listing.
Contact Covenant Eyes for exact plan names, billing intervals, and features for each price.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| In‑App Purchase (unspecified) | R399.99 | Unknown | Not specified |
| In‑App Purchase (unspecified) | R399.99 | Unknown | Not specified |
| In‑App Purchase (unspecified) | R369.99 | Unknown | Not specified |
| In‑App Purchase (unspecified) | R3 999.99 | Unknown | Not specified |
| In‑App Purchase (unspecified) | R399.99 | Unknown | Not specified |
| In‑App Purchase (unspecified) | R439.99 | Unknown | Not specified |
Your consumer rights in South Africa
General protections under the CPA
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair contract terms and transparent refund and cancellation processes.
The CPA can provide remedies if a business fails to honour advertised guarantees or uses unfair terms.
How this applies to Covenant Eyes
Covenant Eyes offers a 30‑day money‑back guarantee and prorated refunds for annual plans when purchased directly; these are enforceable commitments to customers.
In‑app purchases are managed by Apple or Google; for those purchases you must follow the platform's refund and dispute procedures.
Customer experiences
Positive feedback
- Some users report that Covenant Eyes helps detect problematic usage and supports accountability.
- Member Care responsiveness has been praised by a number of customers.
- Several users note product improvements over time and fixes to specific issues.
Negative feedback
- Common complaints involve perceived high cost and concerns about value for money.
- Some users report intrusive behaviour (proxy routing, VPN disruption, blocking non‑pornographic sites) and occasional false positives.
- There are reports of cancellation or refund difficulties, including cases of continued billing after uninstall or denial of refunds despite the 30‑day guarantee.
Documentation checklist
Required information for cancelling
- Account Admin name and account email address.
- Subscription or invoice number and date of purchase.
- Payment method details (card last four digits or transaction record).
Helpful supporting documents
- Screenshot or PDF of billing statement showing the charge.
- Confirmation emails from Covenant Eyes or the app store.
- Any previous correspondence with Member Care about cancellation or refunds.
Common mistakes
Uninstalling the app instead of cancelling
Removing the Covenant Eyes app from a device does not cancel a subscription. Billing typically continues until the subscription is formally cancelled.
Always confirm cancellation with Member Care or via your app store subscription settings.
Expecting Covenant Eyes to cancel in‑app purchases
Customers sometimes assume Covenant Eyes can cancel Apple or Google subscriptions; the company cannot cancel those for you.
Use the App Store or Google Play subscription controls to stop in‑app billing and request platform refunds if needed.
Comparative recap
At‑a‑glance comparison
| Aspect | Web / Direct | Apple App Store (in‑app) | Google Play (in‑app) |
|---|---|---|---|
| How to cancel | Account Admin contacts Member Care (chat, email, phone). | Cancel via Apple subscription settings or Apple support. | Cancel via Google Play Store > Subscriptions. |
| Who can cancel | Only the Account Admin can request cancellation. | Subscriber must cancel through Apple account. | Subscriber must cancel through Google account. |
| Refund eligibility | 30‑day money‑back guarantee for first‑time direct users; prorated refunds for annual plans. | Refunds handled by Apple; Covenant Eyes refund policy does not apply. | Refunds handled by Google; Covenant Eyes refund policy does not apply. |
| Typical issues | Uninstalling does not stop billing; must contact Member Care. | Must follow Apple refund/dispute process for charges. | Must follow Google Play refund/dispute process for charges. |
After cancelling
Follow‑up steps
- Obtain written confirmation of cancellation and keep it with your records.
- Check bank or card statements for any continued charges after cancellation and report discrepancies promptly.
- If eligible, request your refund during the cancellation interaction and note the expected timeline.
Where to get help
Contact Member Care for cancellations, refunds, or questions about account data and retention.
For in‑app purchases, use Apple or Google support channels for refunds and subscription management.
Address
Mailing address
Covenant Eyes
P.O. Box 637, Owosso, MI 48867, United States
Contact notes
Member Care support is typically available via chat, email, and phone during business hours (Mon - Fri, 9:00 AM - 5:15 PM ET).
Keep your account details and proof of purchase ready when you contact them.