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Cancel CRAYO
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Crayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crayo: Easy Method
What is Crayo
Overview
Crayo is a subscription-based AI platform that helps create and manage marketing videos and written content using generative tools. It offers in-app purchases and web dashboard subscription management.
Where it runs
Crayo is available via its website (crayo.ai) and as mobile apps listed on the App Store and Google Play. Billing can occur through the web checkout or the app store used for the purchase.
How to cancel Crayo
Cancel via web dashboard (recommended)
- Open https://crayo.ai/ and sign into your account.
- Go to Settings → Cancel (or Account → Subscription → Cancel) from the dashboard.
- Confirm the cancellation when prompted to stop future renewals.
Cancel via mobile app stores
- iOS (App Store): Open your Apple ID subscriptions in iOS and cancel the Crayo subscription there; the app cannot cancel it for you.
- Android (Google Play): Manage and cancel subscriptions from Google Play’s Subscriptions section; the Crayo app typically will not process cancellations for Play purchases.
What happens when you cancel
Access after cancellation
If you cancel via the web dashboard, your access continues until the end of the current billing cycle. You will retain features until that date.
Billing and renewal
After cancelling, no further payments will be charged for subsequent billing cycles. If you cancel through App Store or Google Play, future renewals through that store will stop per the store’s process.
Data and account
Content and account data usually remain in your account after cancellation unless you explicitly request deletion. Check account or support options if you need data removed.
Will I get a refund?
Crayo’s stated policy
Crayo’s policy states all sales are final: the company does not offer refunds for products or services once a transaction is completed.
Prorated refunds and mid-cycle cancellations
Prorated refunds are not available according to Crayo’s cancellation FAQ. Cancelling mid-cycle normally does not produce a partial refund for unused time.
Possible exceptions
- If you purchased via Apple or Google, their store-level refund processes may apply; you must request refunds through the respective store support.
- South African consumer law (see next section) may provide a statutory cooling-off right that could override the stated “no refunds” policy in some cases.
Crayo plans and pricing
Pricing summary
The table below lists in-app and subscription options observed in the South African listings. Prices are shown in ZAR as provided in the verified pricing data.
How to interpret
Prices shown reflect in-app purchase options and promotional offers. Verify the current price inside the App Store, Google Play, or the web checkout when you subscribe.
| Plan | 期間 | Price (ZAR) | Features |
|---|---|---|---|
| Weekly subscription | Weekly | R199.99 | Access to AI videos |
| Monthly subscription | Monthly | R399.99 | Access to AI videos |
| GenAI Premium Week | Weekly | R499.99 | Premium GenAI features |
| GenAI Premium Month | Monthly | R999.99 | Premium GenAI features |
| GenAI Premium Year | Annual | R7,999.99 | Premium GenAI features |
| Weekly Free trial | Weekly (trial) | R299.99 | Free trial |
| Crayo Monthly FREE | Monthly (?) | R299.99 | Possibly promotional monthly offer |
| 10 credits | One-time | R149.99 | 10 credits purchase |
| Pro Credits for AI Video | One-time | R199.99 | AI video credits |
| Year promo | One-time | R19.99 | Promotional annual offer |
Your consumer rights in South Africa
14-day cooling-off period
Under South African law, certain distance transactions can carry a 14-day cooling-off right under the Consumer Protection Act. This may apply to online subscriptions bought at a distance.
What you can do
- If you believe you are entitled to a refund within 14 days, request it from Crayo with proof of purchase and the purchase date.
- If Crayo refuses and you believe the CPA applies, consider lodging a complaint with the National Consumer Commission or seek local consumer advice.
Documentation is important
Keep receipts, screenshots of purchase dates, and correspondence. These items strengthen any statutory claim or dispute you raise with the provider or regulator.
Customer experiences
Positive reports
- Many users praise responsive and friendly support staff and quick issue resolution, sometimes noted by name.
- Support has reportedly helped customers cancel or resolve access when they lost account credentials.
Negative reports
- Some users report being charged after they believed they had cancelled, leading to billing disputes.
- Complaints include performance issues (lag, freezing), quality problems (robotic voice, poor subtitles), and dissatisfaction with value for money.
Documentation checklist
Before contacting support
- Order confirmation or receipt showing purchase date and amount.
- Account email or username used for the subscription.
- Screenshot of subscription status or billing entry if available.
If you escalate
- All correspondence with Crayo support (timestamps and representative names if given).
- Evidence of attempted cancellation and any transaction history from your bank or app store.
Common mistakes
Not cancelling in the right place
Users sometimes cancel in the app but purchased via the web, or vice versa. Always cancel through the same channel used to subscribe (web dashboard, Apple ID, or Google Play).
Assuming cancellation equals refund
Cancelling stops future billing but does not automatically trigger a refund. Don’t assume a refund will be issued unless explicitly stated or required by law.
Missing proof of purchase
Failing to save receipts or transaction IDs makes disputes harder to resolve. Always save confirmation emails and app store receipts after purchase.
Comparative recap
Key comparison points
The table below compares cancellation and refund handling across purchase channels for quick reference.
How to use this table
Use the channel you originally used to purchase when seeking cancellation or a refund. That channel typically controls billing and refund decisions.
| Topic | 期間 | crayo.ai (web) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|---|
| Where to cancel | N/A | Dashboard → Settings → Cancel | Apple ID Subscriptions in iOS | Google Play Subscriptions |
| Refund policy | N/A | All sales final (no refunds stated) | Refunds handled by Apple per their rules | Refunds handled by Google per their rules |
| Access after cancel | N/A | Access until end of current billing cycle | Access until end of App Store billing period | Access until end of Play billing period |
After cancelling
Confirm cancellation
- Save confirmation emails or screenshots that show your subscription is cancelled.
- Check your next billing statement to ensure no further charges are applied.
If you need help or want to dispute charges
Contact Crayo support via the website first and provide purchase proof and account details. Use the web dashboard for web purchases and the appropriate app store support for store purchases.
Official site: https://crayo.ai/
Address
Official mailing address on record
41180 Vincenti Court, Novi, MI 48375, United States
Notes about contact
Use the web support channels on the official site for fastest response. If you plan to send physical correspondence, include all documentation and timestamps of support requests.