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Cancel CRAYO.AI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Crayo.Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crayo.Ai: Easy Method
What is Crayo.Ai
Overview
Crayo.Ai is a subscription-based AI platform that helps create video and marketing content using generative tools. It offers web and mobile subscription access for automated video generation and editing.
Who it is for
The service targets businesses and creators who want fast, AI-driven media production without manual editing. Plans and credits are offered for different usage levels and durations.
How to cancel Crayo.Ai
Cancel via web (dashboard)
- Sign in to your Crayo.Ai account and go to your dashboard (e.g., crayo.ai/dashboard).
- Click your profile picture, choose Settings, then find and click the red "Cancel" button.
- Follow any on-screen confirmation prompts to complete cancellation.
If you subscribed via Apple or Google Play
- If you subscribed through the Apple App Store, manage or cancel subscriptions in your Apple account subscription settings.
- If you subscribed through Google Play, cancel via your Google account subscription settings.
- See third-party guidance for steps and tips: Postclic: How to cancel Crayo.
Contacting support
If you cannot access your account or the dashboard, contact Crayo support for help with cancellation and account access. Keep evidence of your request.
Refer to Crayo’s published policies for billing and refunds for further context: Crayo refund policy.
What happens when you cancel
Access and billing
When you cancel via the dashboard the subscription generally remains active until the end of the current billing cycle. You should not be charged further after that cycle ends.
Monitor your bank or card statement for the next billing date to confirm no further charges occur.
Data retention and reactivation
Crayo may retain account data to allow easy reactivation. Retention policies are not detailed publicly on all pages.
If you want your data removed after cancellation, contact support and request deletion explicitly.
Will I get a refund?
Crayo’s stated policy
Crayo enforces an "ALL SALES ARE FINAL" policy and states that it does not provide refunds under its published terms.
See the official policy for Crayo’s position: Crayo refund policy.
Exceptions and App Store/Google Play
- Purchases via Apple App Store or Google Play can still be disputed through Apple/Google refund processes, independent of Crayo’s own policy.
- Follow the store’s refund request flow if you believe the purchase qualifies for a refund.
- Third-party guidance on cancelling or disputing store purchases: Postclic cancel guide.
Crayo.Ai plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Weekly Free Trial | R299.99 | One-off trial | In-app trial access |
| Weekly Subscription | R199.99 | Weekly | Weekly recurring subscription |
| Monthly (standard) | R399.99 | Monthly | Monthly recurring subscription |
| GenAI Premium Week | R499.99 | Weekly | Premium tier - weekly |
| GenAI Premium Month | R999.99 | Monthly | Premium tier - monthly |
| GenAI Premium Year | R7,999.99 | Annual | Premium tier - annual |
| Credits - 10 credits | R149.99 | One-time | 10 credits |
| Credits - 20 credits | R89.99 | One-time | 20 credits |
| Year Promo | R4.99 | Annual (promo) | Promotional yearly offer |
Notes on pricing
These ZAR prices reflect App Store listings for Crayo in South Africa as reported by third-party sources and app listings.
The official Crayo website lists USD pricing and may not show local currency conversions; consult your store listing or receipts for exact billed amounts.
Your consumer rights in South Africa
Key legal rights
Under South African consumer protection laws, consumers have rights to fair, reasonable terms and may have cooling-off rights for certain online purchases.
A vendor’s "no refunds" policy does not necessarily override statutory protections under the Consumer Protection Act.
Remedies and enforcement
- If billing continues after cancellation, you may lodge a complaint with the National Consumer Commission.
- You can also contact your bank or card issuer to request a charge reversal for unauthorised recurring charges.
- Keep documentation of cancellation attempts and communications to support any complaint.
Customer experiences
Positive feedback
Many users praise Crayo’s support team as responsive and helpful, and some note that features and pricing are reasonable for their needs.
See aggregated user reviews for more context: Crayo on Trustpilot.
Common complaints
Reported issues include technical problems with exporting, slow performance, and quality or sync problems in outputs.
There are also user reports alleging billing or cancellation difficulties and dissatisfaction with the refusal to refund.
Documentation checklist
What to gather
- Account email and user ID used to subscribe.
- Order receipts or invoices showing the charge and date.
- Screenshots of subscription settings and cancellation attempts.
- Bank or card statements showing charges and dates.
How to present it
- Organise items chronologically and add short notes (what happened, when).
- Include any correspondence with Crayo, Apple, or Google Play, and timestamps of support chats.
- Keep copies ready before contacting your bank or filing a consumer complaint.
Common mistakes
Cancellation errors
One common error is assuming account deletion equals subscription cancellation; many systems require canceling the subscription separately.
Always confirm cancellation from the subscription settings and keep a screenshot of the confirmation.
Refund misunderstandings
Another mistake is relying solely on the vendor’s "no refunds" wording without checking statutory rights or App Store/Google Play refund options.
If you paid through a store, follow the store’s refund process as the store may grant refunds even if the vendor refuses.
Comparative recap
At a glance
The table below summarises how Crayo’s cancellation and refund stance compares with typical app-store purchases.
| Aspect | Crayo.Ai (direct/web) | App Store / Google Play purchases |
|---|---|---|
| Cancellation method | Dashboard cancellation (account Settings) | Manage via Apple/Google account subscription settings |
| Refund policy | All sales final (no refunds stated) | Refunds handled by Apple/Google subject to their review |
| Support for disputed charges | Vendor support available; mixed user reports on outcomes | App stores can review and reverse charges independently |
| Best first step | Cancel in dashboard and collect evidence | Request refund through the store and keep proof |
Recommendation
If you bought through a store use the store’s refund flow first. If billed directly, cancel immediately and document everything.
Escalate to your bank or the National Consumer Commission if charges continue after confirmed cancellation.
After cancelling
Check billing and accounts
- Verify that no new charges appear after the end of the billing cycle.
- Save screenshots or emails that confirm cancellation and the effective date.
Contact and appeals
If you need to dispute charges, contact Crayo support and include your documentation.
If you purchased via an app store, request a refund through the store and consult guidance if needed: Postclic cancel guide.
Refer to Crayo’s refund policy for their official stance: Crayo refund policy.
Address
Mailing address
41180 Vincenti Court, Novi, MI 48375, United States.
Notes on the physical address
This mailing address appears in third-party guidance and may be used for formal correspondence, but Crayo handles cancellations online through its dashboard.
For cancellations, follow the dashboard steps above and submit any deletion or refund requests via the appropriate online channels.