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Cancellation Crazy Egg: Easy Method
What is Crazy Egg
Overview
Crazy Egg is a SaaS tool that provides heatmaps, session recordings, A/B testing and analytics to help website owners visualise user behaviour and improve conversions.
It is subscription‑based and primarily managed through the Crazy Egg website, with optional mobile app access where applicable.
Core benefits
Key features include visual heatmaps, recordings, funnels, surveys and AI analysis for optimisation insight.
Plans vary by pageviews, heatmaps, recordings and storage; enterprise options add SAML SSO and onboarding.
How to cancel Crazy Egg
Cancel on the Crazy Egg website (recommended)
- Log in to your Crazy Egg account at https://www.crazyegg.com/.
- Go to Account or Your Profile and click “Cancel Subscription” or “Delete account”.
- Follow on‑screen prompts to confirm cancellation; deletion via profile also removes data within 28 days per opt‑out policy.
Cancel via mobile app stores
- If you subscribed through Apple (iOS), manage and cancel the subscription via Apple’s subscription settings on your device or account; Crazy Egg cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play (Android), cancel via Google Play’s subscription management; Crazy Egg does not manage Play Store cancellations.
What happens when you cancel
Access and billing
Canceling a Crazy Egg subscription ends automatic renewal but access remains until the end of the paid period for web subscriptions.
Fees are billed in advance and your prepaid period continues to the expiry date; you keep access until then.
Data and account deletion
Account deletion via the profile cancels the subscription and removes data; Crazy Egg states deleted data is removed within 28 days after opt‑out.
Requests to cancel by email or phone are not accepted as valid cancellation methods for web accounts.
Will I get a refund?
Web subscriptions (official policy)
- No refunds or credits for partially used months, upgrades/downgrades, or unused months after cancellation.
- Fees are billed in advance and are non‑refundable under Crazy Egg’s stated terms.
Free trials and special cases
Free trials end without advance notice; if you cancel during a free trial you typically lose access immediately and there is no refund because the trial is free.
There are third‑party reports of denied refunds for unwanted annual charges; Crazy Egg’s public policy does not promise refunds for such cases.
Crazy Egg plans and pricing
Price summary
Below are approximate monthly prices converted to ZAR (estimated exchange rate USD 1 ≈ ZAR 19.75).
Crazy Egg lists prices in USD on its site; ZAR values are estimates and for comparison only.
| Plan | Price (approx ZAR) | 期間 | Features |
|---|---|---|---|
| Starter | ≈ R573.75 | 月額 (年間請求) | 5,000 pageviews/mo, 5 heatmaps, 50 recordings/mo, 6 months storage, unlimited domains, surveys, AI analysis |
| Standard | ≈ R967.75 | 月額 (年間請求) | 25,000 pageviews/mo, 15 heatmaps, 200 recordings/mo, 1 year storage, unlimited domains, surveys |
| Plus | ≈ R1,955.25 | 月額 (年間請求) | 150,000 pageviews/mo, 75 heatmaps, 1,000 recordings/mo, 2 years storage, A/B testing, priority support |
| Pro | ≈ R4,920.75 | 月額 (年間請求) | 500,000 pageviews/mo, 100 heatmaps, 5,000 recordings/mo, 2 years storage, export to AI, priority support |
| Enterprise | ≈ R11,830.25 | 月額 (年間請求) | 1,000,000 pageviews/mo, 200 heatmaps, 10,000 recordings/mo, SAML SSO, onboarding & training |
Notes on pricing
Crazy Egg currently displays prices in USD on its website; local ZAR billing is not provided by Crazy Egg.
Actual charges on your card may differ due to exchange rates and bank fees.
Your consumer rights in South Africa
Cooling‑off and statutory rights
Under the South African Consumer Protection Act (CPA) there is a 7‑day cooling‑off right for certain direct marketing or off‑premises agreements.
Online SaaS purchases are not automatically covered by that cooling‑off right unless the sale meets CPA definitions for off‑premises or direct marketing.
Practical advice for South African consumers
- Check whether your purchase was business‑to‑consumer or business‑to‑business; CPA protections differ.
- If you believe the CPA applies, gather purchase records and contact Crazy Egg support and, if needed, a local consumer protection body or legal advisor.
Customer experiences
Positive feedback
Users commonly praise Crazy Egg’s intuitive heatmaps, recordings and helpful customer service in reviews on Capterra and GetApp.
Some reviewers report responsive support and useful insights for conversion optimisation.
Negative feedback
Complaints center on unclear trial‑to‑paid transitions and unexpected annual charges for some users.
There are reports on review sites of difficulty obtaining refunds for unwanted annual subscriptions; these are third‑party accounts and not company policy statements.
Documentation checklist
What to gather before cancelling
- Account email and username used with Crazy Egg.
- Last invoice or payment receipt showing the subscription charge.
- Payment method details (card last four digits, billing date) and screenshots if needed.
What to keep after cancelling
- Confirmation screenshot or email showing cancellation or account deletion.
- Record of the subscription end date so you know when access ends.
Common mistakes
Assuming email or phone will cancel
Many users incorrectly expect email or phone cancellation to be valid. Crazy Egg requires cancellation through the account page for web subscriptions.
Requests sent by email or phone may not stop auto‑renewal and can leave you charged for the next period.
Missing trial end dates and annual billing traps
Not tracking the trial end date can lead to unwanted charges when a trial converts to a paid annual plan.
Always check the billing cadence you selected (monthly vs billed annually) and save confirmation receipts.
Comparative recap
How cancellation differs by channel
| Channel | How to cancel | Refund policy |
|---|---|---|
| Web (Crazy Egg website) | Log in → Account/Your Profile → Cancel Subscription or Delete account via site | No refunds for partially used months; access until paid period ends |
| App Store (iOS) | Cancel via Apple subscription management (Apple ID settings) | Managed by Apple; Crazy Egg does not issue App Store refunds |
| Google Play (Android) | Cancel via Google Play subscription management | Managed by Google Play; Crazy Egg does not issue Play Store refunds |
Key takeaways
Cancel web subscriptions through your Crazy Egg account to ensure auto‑renewal stops and data deletion is processed.
For mobile store purchases, use the respective store’s subscription management to cancel and inquire with the store about refunds.
After cancelling
What to expect next
After cancellation on the web you retain access until the end of your paid period and data is removed within 28 days if you delete your account.
Keep your cancellation confirmation and check that automatic renewal is disabled in your account settings.
Helpful links
- Crazy Egg Terms of Use - official policy on billing and cancellations.
- Crazy Egg Opt‑Out / Delete Account - information on deleting your account and data removal.
- Capterra South Africa reviews - user feedback and experiences.
- GetApp reviews - additional user reviews and ratings.
- Trustpilot reviews - reports of billing disputes and user comments.
Address
Corporate address
Crazy Egg, Inc., 16220 Ridgeview Lane, La Mirada, CA 90638, United States.
Notes on contacting support
Use your Crazy Egg account portal to manage cancellations and support requests for account‑specific actions.
If you believe your consumer rights under South African law apply, retain documentation and consider contacting a local consumer protection agency or legal advisor.
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Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Crazy Egg subscription, log in to your account at https://www.crazyegg.com/, go to Account or Your Profile, and click 'Cancel Subscription' or 'Delete account'. Ensure to keep proof of cancellation.
If you delete your account via the profile, Crazy Egg states that your data will be removed within 28 days after opting out. Keep a record of your cancellation request.
No, Crazy Egg does not offer refunds for partially used months or for cancellations made during a billing cycle. You will retain access until the end of the paid period.
Yes, if you subscribed via the iOS App Store or Google Play Store, you must manage and cancel your subscription through their respective subscription management settings. Remember to keep proof of cancellation.
Crazy Egg offers several plans, including Starter, Standard, Plus, Pro, and Enterprise, each with different features and pricing. Cancellation policies apply uniformly, so check your plan details for specific terms.