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Cancel CREATELY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Creately service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Creately: Easy Method
What is Creately
Overview
Creately is a cloud-based diagramming and collaboration tool for creating flowcharts, mind maps, ER diagrams and other visuals.
It offers real-time collaboration, templates, and export/import features suitable for individuals and teams.
How people use it
Users employ Creately for visualising workflows, project planning, database designs and brainstorming sessions.
Plans range from a Free tier to paid Personal, Team and Business subscriptions with varying feature sets.
How to cancel Creately
Cancel via web (direct account)
- Send an email from the registered account to support@creately.com requesting cancellation.
- Include account details (registered email, account name, subscription plan, and any billing reference).
- State whether you want the account downgraded or permanently deleted.
Cancel via mobile app stores
- iOS (App Store): Go to Settings → Apple ID → Subscriptions → find Creately → Tap "Cancel Subscription".
- Android (Google Play): Open Play Store → Account → Payments & subscriptions → Subscriptions → select Creately → Manage → Cancel subscription.
- Note: App-store cancellations must be done through Apple or Google - not via Creately support.
What happens when you cancel
Access and features
If cancelled via the web, the account is typically downgraded to a non-paid (free) tier unless you explicitly request deletion.
Free tier limits may restrict items per canvas and some export or premium features.
Billing and timing
Web cancellations are processed within approximately 24 hours when sent from the registered email address.
App Store and Google Play cancellations keep the subscription active until the end of the current billing period.
Will I get a refund?
Official policy
Creately’s terms state there are no refunds or credits on charges to the fullest extent permitted by law.
This means routine paid charges are generally non‑refundable under Creately’s published policy.
Exceptions and app‑store purchases
- Refunds may be possible if required by applicable law or granted as a one‑off goodwill gesture by support.
- If you purchased through Apple or Google, refund requests must go through Apple’s or Google Play’s refund processes.
- Creately’s public documentation does not state a standard 14‑day refund right.
Creately plans and pricing
Pricing summary
Listed below are the plan names and the primary pricing details available in Creately’s public information.
Exact South African Rand (ZAR) amounts may not be listed; check your store or use a currency converter at time of purchase.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Free | R - | Monthly | Unlimited canvases & collaborators; limited items per canvas; standard exports; basic collaboration |
| Personal | USD 8.00 (~R X) | Monthly | Unlimited canvases, imports/exports, email support, AI diagrams (depending on plan) |
| Team | USD 8.00 per user (~R X) | Monthly | Advanced collaboration, chat support, AI diagrams, account management |
| Business | USD 149.00 (~R X) | Monthly | Unlimited documents/folders/shapes, priority support, project management tools |
Notes on local pricing
Creately’s official site lists prices in USD; App Store/Play Store may localise prices to ZAR at purchase time.
To confirm exact rand amounts, check the store listing you used to buy the subscription.
Your consumer rights in South Africa
Cooling‑off and distance transactions
South African consumer law provides a short cooling‑off right for unsolicited or distance transactions, typically 7 days in some contexts.
Whether this applies to a software subscription depends on how the sale is classified (product vs service) and the transaction circumstances.
Enforceability of no‑refund clauses
- Clauses that deny refunds may be unenforceable if they conflict with the Consumer Protection Act (CPA).
- If you believe statutory rights apply, request cancellation and refund in writing and cite CPA protections where relevant.
- If Creately refuses a legally owed refund, you can escalate to the National Consumer Commission in South Africa.
Customer experiences
Positive feedback
- Users praise the intuitive interface, templates, and real‑time collaboration for remote work and teamwork.
- Features like ER diagram tools, automated layouts and cloud integration receive positive mentions on review platforms.
Negative feedback
- Users report excessive upgrade prompts and a restrictive free tier experience.
- There are reports of difficulty cancelling on mobile, export paywalls, lost work when exporting, and billing disputes.
Documentation checklist
What to include when contacting support
- Registered email address and account name used with Creately.
- Subscription plan, billing date(s), and any invoice or transaction ID.
- Clear statement of the action you want (cancel only, cancel and delete, or refund request).
- Supporting evidence: screenshots of billing, receipts, and any error messages.
How to present the request
- Send the cancellation email from the registered account to support@creately.com to avoid delays.
- Keep copies of all correspondence and timestamps for escalation if needed.
Common mistakes
Wrong sender email
Sending a cancellation request from an email address that is not the account’s registered address can delay processing.
Always send from the email on the Creately account and include identifying details.
Assuming automatic refunds or instant deletion
Assuming a refund will be issued automatically or that deletion happens immediately are common errors.
Expect processing times (web cancellations ~24 hours) and note that refunds are not guaranteed under Creately’s policy.
Comparative recap
Quick comparison table
| Aspect | Creately | Typical alternative behaviour |
|---|---|---|
| Cancellation method | Email support (web) or App Store / Google Play | Many competitors provide in‑app or dashboard cancellation |
| Refund policy | No refunds in terms, exceptions by law or goodwill | Some competitors offer time‑limited refunds or trial refunds |
| Processing time | Web cancellations processed within ~24 hours; store cancellations end at period end | Varies; some services process immediately, others require support contact |
| Local pricing | Prices listed in USD; ZAR not always shown | Some rivals show local currency pricing by region |
Takeaway
For South African users, cancelling is straightforward if done from the registered email, but refund outcomes depend on policy and law.
Keep documentation and be prepared to escalate if statutory consumer rights are relevant.
After cancelling
Immediate actions
- Export any important diagrams and save local copies before or immediately after cancelling.
- Check your bank/credit card statements and the App Store/Play Store receipts for any charges.
If you need further help
Contact Creately support via support@creately.com and include the documentation checklist items to speed resolution.
If you believe a refund is legally due and support refuses, consider escalating to your bank/card issuer and to South Africa’s National Consumer Commission.
Address
Company address
Unit 1, 20 Collins Street, Mentone, Victoria, 3194, Australia.
Support contact
Support email: support@creately.com (send requests from the registered account email).