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Cancel CRUNCHBASE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Crunchbase service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crunchbase: Easy Method
What is Crunchbase
Overview
Crunchbase is a SaaS database that aggregates company, funding and investor information for sales, research and market intelligence.
It is used by founders, researchers and sales teams to find prospects, track funding events and build lists of investors.
Key uses
Typical use cases include prospecting, market research and investor discovery using Crunchbase’s searchable company and funding records.
The product is offered as tiered subscription plans with web-based account management and legacy mobile availability noted by the vendor.
How to cancel Crunchbase
Cancel via the web
- Sign in to your Crunchbase account.
- Navigate to Account → Account Settings → Subscriptions & Billing → Cancel Seats.
- Follow the on-screen prompts to confirm cancellation; the change will take effect at the end of the current billing period.
- Official guidance: Crunchbase support: How do I cancel my subscription?
Cancel via mobile app stores
- Crunchbase no longer actively maintains an iOS app; manage any App Store subscriptions through your Apple ID subscription settings.
- Android/Google Play subscriptions must be managed via Google Play subscription settings - there is no separate Crunchbase Android cancellation flow.
- Third-party guidance: Manage Crunchbase subscriptions via app stores.
What happens when you cancel
Access after cancellation
After cancelling a subscription, access typically continues until the end of the current paid billing period.
Features tied to the plan remain available for the remainder of that period; no immediate loss unless specified.
Renewals and billing
Automatic renewal will stop for seats you cancel; you will not be billed for future periods after the current paid period ends.
There are generally no prorated credits for partial billing periods when cancelling mid-period.
Data and exports
Exporting data may affect refund eligibility under Crunchbase policy; exported data during trials or paid periods can disqualify refund requests.
Consider exporting any needed data before the billing period ends if you plan to cancel and keep local copies.
Will I get a refund?
General refund policy
- Payments for subscriptions are generally non-refundable and Crunchbase does not issue credits for partial periods.
- Access usually continues until the end of the paid period even if you cancel.
Exceptions and time limits
- Web purchases (Lite, Starter, Pro, Pro with Data Boost, Marketplace add-ons): refunds may be granted if requested within 7 days of payment, subject to conditions.
- Contacts packages are refunded prorated only for unused contacts; exported data (including during trials) typically disqualifies refund requests.
- New York residents may request a refund up to 14 days after charge under NY law, subject to the same conditions.
How to request a refund
Submit requests promptly and include order details and evidence that you meet the policy conditions for a refund.
Official cancellation and refund terms: Crunchbase cancellation help and Crunchbase terms referenced by their policy pages.
Crunchbase plans and pricing
Pricing snapshot
Crunchbase publishes USD pricing for web plans; South African Rand pricing is not listed publicly.
Mobile App Store pricing for South Africa is not applicable because the Crunchbase mobile app is no longer available in the South African App Store.
Plan details
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Crunchbase Pro | US$99.00 | Monthly | Full Pro access; billed monthly, cancellable at any time |
| Crunchbase Pro (Annual, legacy) | US$588.00 | Annual | Full Pro access; billed annually (US$49/month equivalent) |
| Crunchbase Starter (legacy) | US$348.00 | Annual | Basic/Starter access; billed annually (US$29/month equivalent) |
Your consumer rights in South Africa
Statutory rights overview
Crunchbase’s published cancellation and refund policy does not reference South African statutory rights such as the Consumer Protection Act.
There is no automatic 14-day cooling-off right in Crunchbase's policy for customers outside specific jurisdictions.
How this affects South African users
South African consumers should be aware that refunds are governed by Crunchbase’s internal policy (7-day window, conditions) unless local law provides additional protection.
If you believe local consumer law applies, you may seek advice or raise the issue with local consumer protection authorities; Crunchbase’s terms do not explicitly adopt South African statutory remedies.
Customer experiences
Positive feedback
Users praise Crunchbase for strong prospecting tools, extensive funding and investor data and ease of building targeted lists.
Testimonials highlight usefulness for lead generation and quick list creation. See user feedback: GetApp reviews.
Negative feedback
Common complaints include high pricing for smaller users, occasional data inaccuracies and mobile navigation issues.
Users also report UX friction around cancellation, trial confusion and perceived support responsiveness issues. See user comments: Trustpilot reviews.
Documentation checklist
What to gather before you cancel
- Account email and username used to sign up for Crunchbase.
- Order or invoice number and payment date for the subscription charge.
- Screenshots of subscription settings showing plan and active billing.
What to include in refund requests
- Clear statement of requested action (cancel subscription and request refund if applicable).
- Evidence that you meet refund conditions (within 7 days, no data exported, unused contacts for prorated refunds).
Common mistakes
Mistake: Cancelling the wrong way
Many users try to cancel through the App Store or Google Play when the subscription was purchased on the web; this can delay cancellation or refunds.
Always check where the subscription was initially purchased and follow that platform’s cancellation flow.
Mistake: Assuming automatic refunds
Users often expect prorated refunds or immediate refunds after cancelling; Crunchbase’s policy generally disallows prorated credits and limits refunds to specific windows.
Exporting data and other actions can also disqualify refunds; read the refund conditions before requesting one.
Comparative recap
Quick comparison
| Item | Web purchase | App Store (iOS) / Google Play (Android) |
|---|---|---|
| How to cancel | Account → Account Settings → Subscriptions & Billing → Cancel Seats | Manage subscriptions in the App Store or Google Play settings |
| Refund eligibility | May be granted within 7 days (conditions apply); NY residents 14 days | Handled by the app store provider; Crunchbase does not control App Store/Play refunds |
| Access after cancel | Access until end of current billing period | Access and refunds subject to app store policies |
Notes
All refund and cancellation rules are ultimately subject to the terms and the platform used to purchase the subscription.
For web cancellations, see Crunchbase support: How do I cancel my subscription?
After cancelling
Next steps
- Save invoices and confirmation emails for your records.
- Export any required data before the billing period ends if you plan to stop using the service.
Helpful links
- Crunchbase cancellation help: support.crunchbase.com
- App Store / Google Play guidance for managing subscriptions: postclic: Cancel Crunchbase
- Community reviews and experiences: GetApp Crunchbase reviews
Address
Headquarters
Crunchbase headquarters (public listing): 564 Market Street, Suite 700, San Francisco, California 94104, USA.
Support and legal
For official support articles and cancellation instructions, use the Crunchbase Help Center referenced above.
If you need legal or consumer-rights advice in South Africa, consult local consumer protection resources or legal counsel.