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I hereby notify you of my decision to terminate the contract relating to the Deepdyve service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deepdyve: Easy Method
What is DeepDyve
Overview
DeepDyve is a subscription-based service that provides on-demand access to millions of academic journal articles and research papers. It aims to let users search, read and manage scholarly content without buying individual papers.
Who uses DeepDyve
Users include independent researchers, students, practitioners and professionals who need temporary or ongoing access to scholarly literature. Institutions may use other licensing channels; DeepDyve focuses on individual and small-team access.
How to cancel DeepDyve
Cancel via the DeepDyve website (recommended)
- Sign in at your DeepDyve account on the website.
- Go to Account Settings and choose "Cancel Subscription" or turn off auto-renew.
- Keep any confirmation emails or screenshots for your records.
- For details, see DeepDyve's FAQ: DeepDyve FAQ.
Cancel on iOS (App Store subscriptions)
- Open your iOS device Settings → Your Name → Subscriptions → select DeepDyve → Cancel Subscription.
- DeepDyve does not manage App Store billing directly, so cancellation must occur in Apple settings.
Cancel on Android (Google Play subscriptions)
- Open Google Play Store → Menu → Subscriptions → select DeepDyve → Cancel Subscription.
- Note: DeepDyve rarely uses Google Play for billing, so confirm where your subscription was purchased before cancelling.
What happens when you cancel
Access and billing
If you cancel a paid subscription on the DeepDyve website you typically retain access until the end of the current billing period. Auto-renew stops at the next renewal date.
Data and account
Your account information and saved items remain on your account unless you request deletion. You can re-subscribe later and regain access subject to current plan terms.
Will I get a refund?
Official refund policy
DeepDyve publishes a 30-day money-back guarantee for individual users: contact support via email or the contact form and they will refund your most recent charge within 30 days, no questions asked.
See the refund policy: DeepDyve refund policy.
Terms and exceptions
- The Terms of Service state subscription fees are non-refundable and there are no refunds or credits for partially-used subscription terms.
- Because policy text can differ between pages, if you need a refund contact support promptly and keep evidence of charges and communications.
- DeepDyve Terms: Terms of Service.
DeepDyve plans and pricing
Available plans (USD)
Publicly listed DeepDyve pricing is shown in US dollars. No official ZAR pricing was found for 2024/2025.
Pricing notes
Local currency charges will depend on your payment provider's exchange rate and any bank fees. Contact support if you need billing clarification.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| LitHub Manager | US$49.00 | Monthly | 3 LitStream papers/month, AI Research Assistant, folders, annotations, unlimited uploading and storage |
| LitHub Manager | US$360.00 | Annual | Same as monthly, billed annually |
| LitHub Pro | US$129.00 | Monthly | Unlimited LitStream access, AI Research Assistant, folders, annotations, unlimited uploading and storage |
| LitHub Pro | US$999.00 | Annual | Same as monthly, billed annually |
Your consumer rights in South Africa
Cooling-off and disclosures
South African consumers are protected by the Consumer Protection Act (CPA), which provides a 14-day cooling-off period for many online purchases and requires clear cancellation and refund disclosures.
How this affects DeepDyve subscriptions
- DeepDyve's 30-day money-back promise may exceed CPA minimums, but any "no refunds" clauses must still comply with the CPA's fairness and transparency requirements.
- If you believe your rights under the CPA were breached, gather evidence and consider contacting consumer protection authorities in South Africa.
Customer experiences
Positive feedback
Some users praise DeepDyve for good value and responsive customer service. Reviewers have reported fast help resolving browser or cancellation issues.
Negative feedback
Other reviewers report billing and trial-notification problems, difficulty receiving passwords/emails, or trouble cancelling. Experiences are mixed across users.
Customer reviews can be found on Trustpilot: DeepDyve on Trustpilot.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Payment method and last charged date (bank/credit card statement).
- Screenshots of account settings showing subscription status.
After you cancel
- Save cancellation confirmation emails or screenshots.
- Keep any customer support replies and case numbers for refund claims.
Common mistakes
Typical errors
Many users try to cancel in the wrong place (for example cancelling on the website when the subscription was billed via Apple or Google). This delays cancellation and refunds.
How to avoid them
Check your billing statement to see who charged you. If Apple or Google billed the charge, cancel in the App Store or Google Play settings rather than on the DeepDyve website.
Comparative recap
Quick comparison
The table below summarizes the key differences between the LitHub Manager and LitHub Pro plans for quick decision-making.
Notes
All prices shown are USD. Annual plans are billed as stated; features are listed as published.
| Feature | LitHub Manager (Monthly) | LitHub Pro (Monthly) |
|---|---|---|
| Price (USD) | US$49.00 | US$129.00 |
| Main allowance | 3 LitStream papers/month | Unlimited LitStream access |
| AI Research Assistant | Included | Included |
| Storage & uploads | Unlimited | Unlimited |
After cancelling
Immediate checks
- Confirm you received a cancellation confirmation email or screenshot from DeepDyve.
- Monitor your bank or card statement to confirm no further charges occur after the billing period ends.
Where to get help
- DeepDyve FAQ and cancellation instructions: DeepDyve FAQ.
- Refund policy and contact options: Refund policy.
- Terms and legal details: Terms of Service.
Address
Corporate address
DeepDyve / listed address: 2221 Broadway St, Redwood City, CA 94063, USA.
Contact pages
Use DeepDyve's FAQ or Help pages for support and official contact forms: DeepDyve FAQ and Refund & support.