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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Deepswap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deepswap: Easy Method
What is Deepswap
Overview
Deepswap is an AI-powered online service for swapping faces in images and videos. It offers subscription access to premium features and credit-based processing for edits.
Main uses
Users employ Deepswap for creative edits, short video face swaps and image transformations. Access is via the Deepswap website or mobile app stores under subscription or credit-purchase models.
How to cancel Deepswap
Cancel on the Web (DeepSwap website)
- Sign in at your Deepswap account on the website.
- Go to the "Account info" link to view subscription settings and manage/cancel.
- If there is no auto-renewal toggle shown in Account info, that subscription renewal option is likely not supported for your account.
Cancel via app stores
- Google Play: Use Google Play subscription management and follow the Google Play refund process; note that refund requests to Google Play normally must be made within 48 hours.
- Apple App Store: Cancel through your Apple subscriptions using the App Store instructions referenced in Deepswap's FAQs.
What happens when you cancel
Access after cancellation
When you cancel, access to paid features typically continues until the end of the current billing period.
Credits already in your account may still be usable until they expire or are consumed, depending on Deepswap’s terms.
Renewal and data
Auto-renewal stops for future billing if cancellation is successful. Confirm your account settings show the cancellation.
Account data and uploaded files may remain stored per Deepswap’s data retention policy; export any content you need before deleting the account.
Will I get a refund?
Summary of refund rules
Refunds are limited and conditional. A common rule is refunds are allowed only if no credits were used and the request is made within a short window after purchase.
Different statements from Deepswap sources show either a 7-day rule or a 14-day rule for digital subscriptions; check your purchase terms carefully.
Exceptions and processing
- Refunds are generally not available for used credits, credit packs that were consumed, or premium features that have been used.
- Crypto payments are non-refundable due to the irreversible nature of those transactions.
- Refund requests are processed via Deepswap’s Feedback Form and, if accepted, are returned to the original payment method.
- Google Play refunds normally require you to use Google Play’s refund process and are time-limited (often within 48 hours).
Deepswap plans and pricing
Pricing overview
Deepswap lists prices in USD; the ZAR estimates below are approximate conversions and can vary with exchange rates, taxes and platform fees.
Contact the purchase platform (website, Google Play, App Store) for the exact charge in ZAR applied to your payment method.
Plans table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly (after first month) | approx. R360.00 | Monthly | All DeepSwap Premium features (20 credits/month, pro model, video length up to 10 min, etc.) |
| Annual (first year) | approx. R900.00 | Annual | All DeepSwap Premium features for one year |
Your consumer rights in South Africa
Cooling-off and fair terms
Under South African consumer law, including the Consumer Protection Act, you have rights to clear notice about subscription terms and fair contract practices.
There are cooling-off and refund protections for certain digital services; the exact period can depend on the service terms and how the purchase was made.
Remedies if cancellation is obstructed
- If cancellation is made difficult or unclear, this may be an "unfair business practice" under local law.
- You may ask your bank for a chargeback if the merchant continues charging after you cancelled and the provider refuses to help.
- You can lodge a complaint with the National Consumer Commission for persistent unresolved issues.
Customer experiences
Positive feedback
Some users praise Deepswap for ease of use and high-quality results, describing the tool as simple, fast and effective for face swaps.
These reviews highlight a small portion of users who achieved satisfactory outcomes and support the basic functionality of the service.
Negative feedback
Multiple reviewers complain about difficulty cancelling subscriptions and unexpected ongoing charges.
Other negative reports include poor customer support responsiveness, perceived incorrect moderation of uploads and occasional poor edit results; several reviewers described the experience as akin to a scam when they could not resolve billing problems.
Documentation checklist
Before contacting support
- Account email or username used to sign up.
- Transaction ID, payment method and date of purchase.
- Screenshots of the subscription status, billing statements and any attempts to cancel.
For refund requests
- Proof that credits were unused (if applicable) and date/time of the request.
- Record of communications with Deepswap support and any reference numbers.
- If paid via app store, any refund or case IDs from Google Play or Apple.
Common mistakes
Mistake: assuming one-step cancellation
Users sometimes try to cancel on the website when their subscription was set up via Google Play or the App Store; the platform must be used to cancel those subscriptions.
Always check where the charge originated (website, Google Play, App Store) before cancelling.
Mistake: missing refund windows or using crypto
Waiting past the refund window (commonly 48 hours for Google Play or 7 - 14 days per Deepswap statements) often means refunds are denied.
Paying with cryptocurrencies removes the option of a merchant refund, so assume crypto payments are irreversible.
Comparative recap
At-a-glance comparison
| Feature | Deepswap | Typical issue |
|---|---|---|
| Cancellation method | Website Account info or App Store/Google Play depending on purchase | Confusion over where subscription was purchased |
| Refund window | 7 - 14 days (conditions apply); Google Play refunds often 48 hours | Variation between statements and platforms |
| Crypto payments | Non-refundable | Irreversible payments leave no merchant refund option |
| Customer support | Feedback Form for refund requests; mixed responsiveness reported | Slow or no replies reported by some users |
After cancelling
Confirm cancellation
Check your account settings for a confirmation that auto-renewal is turned off and keep screenshots or email confirmations for your records.
If charged after cancellation, contact the payment platform (bank, Google Play, Apple) immediately and gather proof for a dispute.
If you need further action
- Submit a refund request via Deepswap’s Feedback Form with the documentation checklist items ready.
- If unresolved, request a chargeback through your bank or lodge a complaint with the National Consumer Commission for South Africa.
Address
Registered location
QUEEN’S RD EAST, Hong Kong, 999077, Hong Kong.
Notes about contact
This address is the primary physical location found in public listings; Deepswap support is typically handled online via the website or app-store help channels.