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Cancel DIVI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Divi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Divi: Easy Method
What is Divi
Overview
Divi is a WordPress website builder and design system from Elegant Themes that uses a visual, drag-and-drop interface to create sites and templates.
It is subscription-based and includes the Divi Builder, related plugins, themes, updates and support depending on the plan.
Where people get Divi
Divi can be purchased directly via Elegant Themes/Divi membership pages or through regional/reseller sites such as The Divi Club.
It is also available as in-app purchases on mobile platforms (iOS/Android) and via third-party vendors (for example, Divi Engine plugins).
How to cancel Divi
Cancelling a web purchase (The Divi Club)
- Log into your Divi Club/Members Area and go to Account > Subscriptions to manage or cancel the auto-renewal.
- Cancel any time; cancellation stops future renewals but keeps access until the end of your paid period.
- See terms for details: The Divi Club Terms of Service.
Cancelling in-app purchases (iOS / Android)
- Open the App Store or Google Play app on your device and follow that store’s subscription management steps to cancel.
- In-app purchases are governed by the App Store or Google Play refund and cancellation policies; Divi (Aruba app) points users to those platform policies.
- See the Divi Aruba terms: Divi Aruba Terms & Conditions of Sale.
What happens when you cancel
Access after cancellation
If you cancel a yearly subscription purchased via the web, you will retain access to Divi and its updates until the end of the current paid period.
Lifetime subscriptions remain active after cancellation but are non-refundable according to provider terms.
Future renewals and billing
Cancellation stops automatic renewals so you will not be billed again after the current term ends.
In-app cancellations stop future charges through the App Store/Google Play but do not automatically issue refunds for the current billing cycle.
Will I get a refund?
Web purchases (Divi Club) refund policy
- The Divi Club offers a 30-day money-back guarantee on initial yearly web subscriptions if requested within 30 calendar days and fewer than 3 unique products were downloaded.
- Renewals and lifetime purchases are explicitly non-refundable. Processing can take up to 14 days. Source: The Divi Club Terms of Service.
In-app and third-party refunds
- In-app refunds are governed by the App Store or Google Play; eligibility depends on platform rules and regional consumer law.
- Divi Engine (separate vendor) offers a 14-day refund after troubleshooting with support; change-of-mind refunds are not given. See Divi Engine refund policy.
Divi plans and pricing
Pricing summary
The table below shows approximate South African Rand conversions of Divi’s USD prices as guidance only.
No official ZAR list price was located; use these figures as estimates and check checkout for local pricing and taxes.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Divi Yearly (core) | Approx. R1,690/year | Yearly | Divi Builder, Extra, Bloom, Monarch, updates & support, unlimited websites |
| Divi Lifetime | Approx. R4,730 one-time | One-time | Divi Builder, updates & support forever, unlimited websites |
| Divi Pro Yearly | Approx. R5,300/year | Yearly | Includes Divi AI, Cloud, VIP support, plus core features and plugins |
| Divi Lifetime + Pro Services | Approx. R5,600 one-time | One-time | Lifetime core Divi, plus ongoing premium services |
Your consumer rights in South Africa
Cooling-off and statutory rights
Under South African consumer law there is generally a 7-day cooling-off right for digital transactions which may apply to online subscriptions.
Divi provider policies (for example, a 30-day guarantee) can extend beyond this minimum statutory protection.
Fair contract terms and refunds
Consumers have the right to fair contract terms; clearly disclosed non-refundable renewals or lifetime claims are often enforceable.
Unreasonable limits may be challenged under sections 48 - 51 of the Consumer Protection Act if terms are unfair or misleading.
Customer experiences
Positive feedback
- South African reviewers praise Divi’s drag-and-drop interface, templates and responsive customer support (see examples on Capterra and GetApp).
- Reviewers also note good value for money, regular updates and fast support response in many cases.
Negative feedback
- Some users report that Divi can generate bloated code which may affect page speed and responsiveness.
- Other common complaints include a steeper learning curve for simple edits, occasional plugin conflicts, and performance concerns.
See Capterra: Capterra Divi reviews.
See GetApp: GetApp Divi reviews.
Documentation checklist
What to prepare before requesting cancellation or a refund
- Account email and username used to purchase Divi.
- Order number, purchase date and proof of payment (receipt or invoice).
- Number and names of products downloaded (relevant for The Divi Club 30-day rule).
Supporting evidence to include
- Screenshots of subscription page or billing showing the plan and renewal date.
- Copies of correspondence with support and any troubleshooting steps attempted.
- If in-app, include the App Store / Google Play transaction ID and platform account email.
Common mistakes
Not checking the exact vendor
Users sometimes assume all Divi purchases are handled by the same vendor; in reality refunds and cancellations differ by seller (Divi Club, App Store, Divi Engine).
Always confirm which vendor charged you before contacting support or requesting a refund.
Missing time windows or required evidence
Requests after the provider’s refund window (e.g., 30 days for The Divi Club or 14 days for Divi Engine) are often refused.
Failing to provide order details, transaction IDs or download counts can delay or block a refund.
Comparative recap
Quick comparison
| Feature | Web purchase (The Divi Club) | In-app (App Store / Google Play) | Divi Engine (third-party) |
|---|---|---|---|
| Approx. price (ZAR) | R1,690/year (core estimate) / R4,730 lifetime (estimate) | Varies by platform; price set in-store | Varies by product; separate pricing |
| How to cancel | Members Area > Subscriptions (cancel auto-renewal) | Manage subscriptions in App Store or Google Play | Contact vendor support / account dashboard |
| Refund window | 30 days on initial yearly purchase (conditions apply); renewals & lifetime non-refundable | Subject to App Store/Google Play policy and regional law | 14 days after troubleshooting with support; change-of-mind not covered |
| Access after cancel | Access remains until end of paid period | Access rules follow platform billing; typically access until period end | Access depends on vendor terms |
After cancelling
What to check immediately
- Confirm cancellation in your account area and save any confirmation emails or screenshots.
- Check the renewal date to ensure the subscription will not auto-renew after the period ends.
Useful links and where to get help
- The Divi Club Terms of Service: https://thedivi.club/terms-of-service/
- Divi Aruba (in-app) Terms & Conditions of Sale: https://www.diviarubaapp.com/terms-and-conditions-sale
- Divi Engine refund policy: https://diviengine.com/refund-policy/
Address
Provider contact for legal notices
Elegant Themes, Inc. Attention: Legal Department 977 West Napa Street #1002 Sonoma, CA 95476
Use account support channels for cancellations; the physical address is typically for legal or DMCA notices.