Cancellation Dreamface: Simple Process

What is Dreamface

Overview

Dreamface is an AI-powered app and web service for creating AI-generated videos and visuals. It offers subscription and one-time purchase options for access to Pro features and credits.

Who runs it

The service is provided by New Port LLC, which lists an address in San Carlos, California and an official contact method in its terms and conditions. Web purchases and direct cancellations are handled via the company contact details in their terms.

How to cancel Dreamface

App Store (iOS)

• Open your iPhone or iPad Settings → tap your name → Subscriptions, then find Dreamface and Cancel.
• You can also open the App Store app → tap your profile → Subscriptions to cancel there.
• DreamFace cannot cancel App Store subscriptions for you; Apple controls billing for App Store purchases.
• Reference: App Store / cancellation notes.

Google Play (Android)

• Open the Google Play Store → Menu → Subscriptions, select Dreamface and Cancel.
• DreamFace support cannot stop recurring Google Play charges; Google handles billing and refunds for store purchases.
• Reference: Google Play / cancellation notes.

Web (direct via DreamFace website)

• Email your cancellation request to [email protected] from the email used to subscribe.
• Or send registered mail to New Port LLC, 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, USA.
• Cancellations of web subscriptions take effect at the end of the current billing period unless otherwise stated in the terms.
• Reference: DreamFace terms and contact.

What happens when you cancel

Access and renewals

Your subscription typically remains active until the end of the paid billing period after cancellation. Auto-renewal stops for future periods but paid time is not usually prorated.

Data and account status

Cancelling does not necessarily delete your account or content. Keep copies of your work and check the Terms for account-data retention rules.

Will I get a refund?

DreamFace refund policy (web purchases)

• DreamFace grants a full refund only if you cancel within two calendar days of the initial purchase.
• After two calendar days, purchases are final and non-refundable under the stated terms.
• Free trials must be cancelled at least 24 hours before expiry or they auto-convert to paid; refunds after conversion follow the two-day rule.
• Reference: Terms and Conditions.

App Store / Google Play purchases

• Refund decisions for App Store or Google Play purchases are handled by Apple or Google respectively.
• Contact Apple or Google for store refunds; DreamFace cannot directly issue refunds for purchases billed through those stores.
• Reference: Store purchase guidance.

Dreamface plans and pricing

Pricing table (South Africa)

Notes on prices

Prices listed are in South African Rand as shown for in-app purchases on the app stores. Actual charged amounts may vary by store fees or currency conversions.

Your consumer rights in South Africa

Basic protections

South African consumers are protected against defective or misrepresented goods and services. If a digital product is faulty or not as described you may have remedies under local consumer law.

How to escalate disputes

If a refund is refused, keep records and escalate to your bank or the payment provider for a charge dispute if appropriate.

You may also consider lodging a complaint with the National Consumer Commission or seeking independent legal advice for unresolved claims.

Customer experiences

Positive feedback

• Summaries of user reviews show many users (approx. 66.4%) reporting positive experiences and citing the app as legitimate and safe.
• Reference: JustUseApp - positive reviews summary.

Negative feedback

• Some users report difficulty unsubscribing and describe aggressive retention or problems getting support to cancel.
• Other complaints include differences between purchased plans and delivered features, such as shorter video length or missing PRO features.
• Reference: JustUseApp - user complaints & contact.

Documentation checklist

What to collect before contacting support

• Order receipt or in-app purchase confirmation showing date, amount and transaction ID.
• Screenshots of subscription status in the App Store / Google Play or in-app account page.
• Any email correspondence with DreamFace or support replies.

Additional useful files

• Bank or card statement lines showing the charge for the subscription.
• Evidence of attempted cancellations (screenshots of cancelled subscription or support chat).

Common mistakes

Trying to cancel via the app instead of the store

Many users expect in-app cancellation to stop App Store/Google Play billing. For store purchases you must cancel through Apple or Google, not the app.

Missing the refund window or trial deadline

Free trials must be cancelled at least 24 hours before they end to avoid conversion, and DreamFace only issues full refunds within two calendar days of purchase for web sales.

Comparative recap

Quick comparison

Takeaway

For store purchases contact Apple/Google for refunds and cancellations. For direct web purchases follow DreamFace terms and contact the company promptly if you need a refund.

After cancelling

What to monitor

• Check that auto-renewal is off in the App Store or Google Play subscriptions page or that you receive an email confirmation for web cancellations.
• Watch your card/bank statement for any unexpected recurring charges after the cancellation date.

Who to contact if problems persist

• For web subscription issues: contact DreamFace via the email and address in their terms: DreamFace Terms.
• For store purchases or refunds: contact Apple or Google through their official support channels; DreamFace cannot process store refunds directly. See store notes: Store guidance.

Address

Registered address

New Port LLC (DreamFace) - 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, USA.

Email for cancellations

Use [email protected] for web cancellation requests and official correspondence as listed in the Terms and Conditions: DreamFace Terms.