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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Easybib service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Easybib: Complete Guide
What is EasyBib
Overview
EasyBib is an online citation and bibliography tool that helps users generate references in multiple citation styles, check grammar, and detect potential plagiarism.
It is offered as a subscription service and integrated with Chegg’s suite of education tools in many cases.
Who operates EasyBib
EasyBib is operated as part of the Chegg group and follows Chegg’s terms and conditions for subscriptions and support.
Corporate contact details and support routes are managed through Chegg’s channels rather than a standalone EasyBib customer service office.
How to cancel EasyBib
Cancel via Chegg / EasyBib website
- Sign in at your Chegg account that is linked to EasyBib.
- Go to My Account → Orders → Subscriptions → Cancel Subscription to stop renewal.
- See Chegg/EasyBib terms for confirmation that the subscription ends at the end of the billing period: EasyBib terms & conditions.
Cancel via email or mobile app stores
- Email: Send your cancellation request to wtsupport@chegg.com. Cancellations via email take effect at the end of the current paid period.
- iOS App Store: Open iOS Settings → Apple ID → Subscriptions → EasyBib → Cancel.
- Google Play: Open the Google Play Store → Subscriptions → EasyBib → Cancel.
- For step-by-step guides from third‑party instructions, see a cancellation walkthrough: How to cancel EasyBib.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to EasyBib features until the end of your current paid billing period.
The service does not typically cut off access immediately upon cancellation unless otherwise stated in specific promotional terms.
Renewal and account data
Automatic renewal is stopped when cancellation is confirmed; you will not be billed for subsequent periods.
Account data (citations, saved projects) is generally retained under your EasyBib/Chegg account per their data policies; export important items before closing accounts if needed.
Will I get a refund?
Official refund policy
Chegg/EasyBib’s stated policy is that subscription fees are generally non‑refundable, except as required by law.
The vendor notes that you retain access until the end of the paid period after cancellation; see terms: EasyBib terms & conditions.
Possible exceptions and steps
- Some third‑party sources reference a “30‑day money‑back guarantee,” but this conflicts with EasyBib/Chegg’s official terms.
- If you believe you qualify for a refund, contact support with proof of purchase and reason; see guidance on refund attempts: How to request an EasyBib refund.
EasyBib plans and pricing
Overview of available plans
Pricing shown on aggregated sources lists monthly USD prices for EasyBib plans.
No South African ZAR pricing was identified in the verified sources; prices below are in USD.
Current monthly plans (verified)
| Plan | Price (USD) | Period (期間) | Key features |
|---|---|---|---|
| EasyBib Plus | USD $9.95 | Monthly (月額) | 30 Papers/Month; 7000+ citation styles; Unlimited Grammar Checks; Plagiarism Detection |
| EasyBib Plus & Chegg Study Pack | USD $19.95 | Monthly (月額) | Unlimited Papers; 7000+ styles; Unlimited Grammar Checks; Plagiarism Detection; Textbook Solutions; Expert Q&A; Practice Problems; Math Solver |
Your consumer rights in South Africa
Key protections under the CPA
South Africa’s Consumer Protection Act (CPA) includes a 5‑business‑day cooling‑off period for direct marketing purchases and general protections for defective goods.
These rules are aimed primarily at physical goods and direct marketing but may influence digital subscription disputes depending on circumstances and local interpretation.
How the CPA may apply to digital subscriptions
- Digital subscriptions are not always treated the same as physical goods under the CPA, but consumer protections can still be invoked in some disputes.
- If you believe your statutory rights apply, gather purchase records and contact the provider; escalate to South African consumer protection authorities or your bank if needed.
Customer experiences
Positive feedback
Users frequently praise EasyBib for its simplicity, citation generation, and grammar/plagiarism checks, which can save time in academic work.
Review sites note the utility across multiple citation styles and a straightforward user interface in many positive reviews.
Negative feedback
Complaints reported in public reviews include difficulties cancelling, intrusive ads or popups, slow load times, and occasional citation inaccuracies.
When researching experiences, refer to broad review summaries from multiple sources to get a balanced view (user reports vary by account and platform).
Documentation checklist
What to prepare before contacting support
- Account email and username used for EasyBib/Chegg.
- Order or invoice number and date of purchase.
- Payment method (last four digits of card) and billing statements if disputing charges.
Supporting evidence to include
- Screenshots of subscription status, billing history, and cancellation attempts.
- Any confirmation emails or messages from EasyBib/Chegg.
Common mistakes
Not cancelling the correct subscription
Users often cancel on the EasyBib website but forget they subscribed via Apple or Google, which will continue to bill until cancelled through the respective store.
Always check the subscription origin (Chegg account vs App Store vs Google Play) before assuming cancellation is complete.
Not keeping confirmation or proof
Failing to keep a cancellation confirmation can make disputes harder to resolve with support or your payment provider.
Save emails, take screenshots of the cancellation page, and note the date and time of the request.
Comparative recap
At‑a‑glance comparison
| Aspect | Chegg / Web | iOS App Store | Google Play |
|---|---|---|---|
| How to cancel | My Account → Orders → Subscriptions → Cancel | iOS Settings → Apple ID → Subscriptions → Cancel | Google Play Store → Subscriptions → Cancel |
| Refund likelihood | Generally non‑refundable; exceptions by law | Refunds handled by Apple/merchant policies | Refunds handled by Google/merchant policies |
| Ease of confirmation | Confirmation on account page and email (recommended) | Confirmation via Apple subscription history | Confirmation via Play Store subscription history |
After cancelling
Checklist immediately after cancellation
- Save any confirmation message or screenshot showing cancellation.
- Monitor your bank or card statement for continued charges for one billing cycle.
- Export or back up important citations and projects before your access ends.
Helpful links and next steps
- EasyBib terms & conditions (cancellation and access): https://www.easybib.com/terms-and-conditions
- Third‑party cancellation guidance: How to cancel EasyBib
- Refund guidance and steps: How to request an EasyBib refund
Address
Corporate address
Chegg, Inc., 3990 Freedom Circle, Santa Clara, California 95054, United States.
Support contact
Primary support email for subscription requests: wtsupport@chegg.com.
When contacting, include the documentation checklist items above to speed up resolution.