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Cancel ELEVATE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Elevate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elevate: Easy Method
What is Elevate
Overview
Elevate is a subscription-based cognitive training application that delivers personalised exercises to improve memory, vocabulary, math and attention skills.
The service is delivered as a SaaS product with recurring subscription billing across web (Stripe), Apple App Store and Google Play Store.
Who it is for
Elevate is aimed at users seeking daily brain-training exercises and measurable progress through structured practice.
Subscriptions preserve progress and linked accounts so users can continue training across devices while the subscription is active.
How to cancel Elevate
Cancel via Web (Stripe)
- Open the Elevate app.
- Go to Me → Settings → Account Status → Cancel service.
- Select a reason and confirm the cancellation.
- Note: Cancels at the end of the current billing cycle; subscription remains active until then.
Cancel on iOS and Android
- Apple App Store (iOS): Settings → Apple ID → Subscriptions → Elevate → Cancel Subscription.
- Google Play Store (Android): Open Play Store → Profile icon → Payments & Subscriptions → Subscriptions → Select Elevate → Cancel subscription.
- Important: Uninstalling the app does not cancel a subscription; cancelling must be done through the billing platform used to subscribe.
What happens when you cancel
Access after cancellation
After you cancel, your Elevate subscription remains active until the end of the current billing period.
You retain full access to premium features for the remainder of that period unless otherwise communicated by Elevate or the billing platform.
Billing and account status
Auto-renewal is stopped at cancellation; no further recurring charges should occur after the current period ends.
Make sure to cancel through the same platform where you originally purchased to prevent unintended charges.
Will I get a refund?
Refund rules by platform
- Web (Stripe): Elevate support can submit refund requests for purchases made within the last 30 days.
- Apple App Store: Refunds must be requested directly from Apple; Apple typically accepts requests within about 60 days of purchase.
- Google Play Store: Elevate can submit refund requests for purchases within 30 days; Google generally processes approved refunds in about 7 - 10 business days.
Exceptions and Elevate policy
Elevate’s terms state that purchases are final and non-refundable except at Elevate’s sole discretion and subject to platform rules.
There is typically no refund for partially used subscription periods unless explicitly granted by Elevate or the platform provider.
Elevate plans and pricing
Overview of available plans
Below are the South Africa App Store prices and common plan names recorded for Elevate as of early 2026.
Prices are shown in ZAR and correspond to the platform pricing source noted in the product data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Elevate Monthly | R59.99 | Monthly | Full access via monthly subscription |
| Elevate Subscription | R124.99 | Recurring | Recurring subscription tier |
| Elevate Premium / Yearly | R249.99 | Annual | Yearly subscription |
| 1 Year with 7-Day Trial | R599.99 | Annual (with trial) | 1 year subscription with 7-day trial |
| 1 Year with 14-Day Trial | R599.99 | Annual (with trial) | 1 year subscription with 14-day trial |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act (CPA)
Under the South African Consumer Protection Act, some distance contracts allow a cooling-off period (commonly seven days) for signed-up distance contracts.
This may give you rights to cancel or seek remedies even when an app’s own policy says purchases are final.
How to seek recourse
If you believe your CPA rights were infringed - such as misleading auto-renewal or refusal of a lawful refund - you can lodge a complaint with the National Consumer Commission.
Keep purchase records and any correspondence with Elevate or platform support to support your complaint.
Customer experiences
Positive feedback
Many users report improved memory, vocabulary and mental maths and praise the app’s design and daily routine integration.
Some customers noted prompt customer service for certain web purchase refunds processed within 48 hours.
Negative feedback
Frequent complaints concern unwanted auto-renewal charges and difficulty cancelling through the correct platform.
Other common issues include problems with free-trial billing, lifetime subscription overlaps, the competitive "Leagues" feature, and occasional technical glitches.
Documentation checklist
Before contacting support
- Receipt or proof of purchase showing date, amount and platform.
- Account email or username used with Elevate.
- Screenshot of subscription status in the app or the billing platform.
If you need to escalate
- Record of your cancellation attempt (time, steps taken, confirmation screens).
- All correspondence with Elevate or the app store support teams.
- Any bank or card statements showing unwanted charges.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app cancels the subscription; it does not. You must cancel via the billing platform where you purchased.
Cancelling on the wrong platform or too late
If you bought on iOS, cancelling on the web or Google Play will not stop Apple charges.
Also, cancelling after the trial ends may still result in the first paid charge - cancel before the trial expiry.
Comparative recap
Platform comparison table
| Platform | How to cancel | Refund window (typical) | Access after cancel |
|---|---|---|---|
| Web (via Stripe) | Elevate app → Me → Settings → Account Status → Cancel service | Elevate can submit refund requests within 30 days | Active until end of billing cycle |
| Apple App Store | iOS: Settings → Apple ID → Subscriptions → Elevate → Cancel Subscription | Request refunds from Apple (typically within ~60 days) | Active until end of billing period |
| Google Play Store | Play Store → Profile → Payments & Subscriptions → Subscriptions → Elevate → Cancel | Elevate may request refunds within 30 days; Google processes ~7 - 10 business days | Active until end of billing period |
After cancelling
Checks to make
Confirm you received a cancellation confirmation in-app or by email and monitor your card or statement for unexpected charges.
Keep a copy of the cancellation confirmation and any timestamps for your records.
If you are charged after cancelling
Contact the platform where you subscribed first (Apple, Google, or web support) and provide the documentation checklist items.
If the provider refuses a lawful refund or you suspect misleading conduct, consider lodging a complaint with the National Consumer Commission.
Address
Office address
Elevate IT Solutions - 8 Greenstone Place, Stoneridge Office Park, Block C, Ground Floor, Greenstone Hill, Johannesburg, 1609, South Africa.
Contact notes
Use the account email and purchase receipt when contacting support to speed up verification and refund requests.
Keep records of all communications and dates when escalating issues or filing a consumer complaint.