Cancellation Elevate: Easy Method

What is Elevate

Overview

Elevate is a subscription-based cognitive training application that delivers personalised exercises to improve memory, vocabulary, math and attention skills.

The service is delivered as a SaaS product with recurring subscription billing across web (Stripe), Apple App Store and Google Play Store.

Who it is for

Elevate is aimed at users seeking daily brain-training exercises and measurable progress through structured practice.

Subscriptions preserve progress and linked accounts so users can continue training across devices while the subscription is active.

How to cancel Elevate

Cancel via Web (Stripe)

• Open the Elevate app.
• Go to Me → Settings → Account Status → Cancel service.
• Select a reason and confirm the cancellation.
• Note: Cancels at the end of the current billing cycle; subscription remains active until then.

Cancel on iOS and Android

• Apple App Store (iOS): Settings → Apple ID → Subscriptions → Elevate → Cancel Subscription.
• Google Play Store (Android): Open Play Store → Profile icon → Payments & Subscriptions → Subscriptions → Select Elevate → Cancel subscription.
• Important: Uninstalling the app does not cancel a subscription; cancelling must be done through the billing platform used to subscribe.

What happens when you cancel

Access after cancellation

After you cancel, your Elevate subscription remains active until the end of the current billing period.

You retain full access to premium features for the remainder of that period unless otherwise communicated by Elevate or the billing platform.

Billing and account status

Auto-renewal is stopped at cancellation; no further recurring charges should occur after the current period ends.

Make sure to cancel through the same platform where you originally purchased to prevent unintended charges.

Will I get a refund?

Refund rules by platform

• Web (Stripe): Elevate support can submit refund requests for purchases made within the last 30 days.
• Apple App Store: Refunds must be requested directly from Apple; Apple typically accepts requests within about 60 days of purchase.
• Google Play Store: Elevate can submit refund requests for purchases within 30 days; Google generally processes approved refunds in about 7 - 10 business days.

Exceptions and Elevate policy

Elevate’s terms state that purchases are final and non-refundable except at Elevate’s sole discretion and subject to platform rules.

There is typically no refund for partially used subscription periods unless explicitly granted by Elevate or the platform provider.

Elevate plans and pricing

Overview of available plans

Below are the South Africa App Store prices and common plan names recorded for Elevate as of early 2026.

Prices are shown in ZAR and correspond to the platform pricing source noted in the product data.

Your consumer rights in South Africa

Cooling-off and the Consumer Protection Act (CPA)

Under the South African Consumer Protection Act, some distance contracts allow a cooling-off period (commonly seven days) for signed-up distance contracts.

This may give you rights to cancel or seek remedies even when an app’s own policy says purchases are final.

How to seek recourse

If you believe your CPA rights were infringed - such as misleading auto-renewal or refusal of a lawful refund - you can lodge a complaint with the National Consumer Commission.

Keep purchase records and any correspondence with Elevate or platform support to support your complaint.

Customer experiences

Positive feedback

Many users report improved memory, vocabulary and mental maths and praise the app’s design and daily routine integration.

Some customers noted prompt customer service for certain web purchase refunds processed within 48 hours.

Negative feedback

Frequent complaints concern unwanted auto-renewal charges and difficulty cancelling through the correct platform.

Other common issues include problems with free-trial billing, lifetime subscription overlaps, the competitive "Leagues" feature, and occasional technical glitches.

Documentation checklist

Before contacting support

• Receipt or proof of purchase showing date, amount and platform.
• Account email or username used with Elevate.
• Screenshot of subscription status in the app or the billing platform.

If you need to escalate

• Record of your cancellation attempt (time, steps taken, confirmation screens).
• All correspondence with Elevate or the app store support teams.
• Any bank or card statements showing unwanted charges.

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app cancels the subscription; it does not. You must cancel via the billing platform where you purchased.

Cancelling on the wrong platform or too late

If you bought on iOS, cancelling on the web or Google Play will not stop Apple charges.

Also, cancelling after the trial ends may still result in the first paid charge - cancel before the trial expiry.

Comparative recap

Platform comparison table

After cancelling

Checks to make

Confirm you received a cancellation confirmation in-app or by email and monitor your card or statement for unexpected charges.

Keep a copy of the cancellation confirmation and any timestamps for your records.

If you are charged after cancelling

Contact the platform where you subscribed first (Apple, Google, or web support) and provide the documentation checklist items.

If the provider refuses a lawful refund or you suspect misleading conduct, consider lodging a complaint with the National Consumer Commission.

Address

Office address

Elevate IT Solutions - 8 Greenstone Place, Stoneridge Office Park, Block C, Ground Floor, Greenstone Hill, Johannesburg, 1609, South Africa.

Contact notes

Use the account email and purchase receipt when contacting support to speed up verification and refund requests.

Keep records of all communications and dates when escalating issues or filing a consumer complaint.