Cancellation Elate: Easy Method

What is Elate

Overview

Elate is a subscription-based software platform for strategy execution, planning, and reporting that helps teams track progress and present dashboards.

The name "Elate" is used for a SaaS platform; a related consumer product "Elated" is a dating app with separate terms and cancellation rules.

Core use cases

Teams use Elate to create strategic plans, manage initiatives, and share performance dashboards across an organisation.

Elate is offered as a paid subscription with account-based access and in‑app subscriptions through app stores for related consumer products.

How to cancel Elate

Cancel via app stores (if purchased there)

• If your subscription was bought through the Apple App Store or Google Play, cancel it directly in your App Store or Google Play account.
• Elate/Elated cannot cancel store-billed subscriptions for you; follow Apple/Google instructions for subscription management.
• Reference: see Elated terms for app-store purchases: Terms and Conditions.

Cancel via web or platform account

• If you subscribed on the web, sign in to your account and cancel from Account Settings or the subscription/billing area.
• For the Elate platform, you may cancel at any time within the Platform; access continues until the end of the current billing period.
• See the Elate platform terms for in‑platform cancellation details: Elate Terms.

What happens when you cancel

Access and billing

After you cancel a web or platform subscription, your access normally remains active until the end of the current billing period.

For app-store subscriptions, cancellation stops future renewals but access typically continues until the store’s paid period ends.

Data and prepaid periods

Elate keeps your account and data according to its retention policies; cancellation does not usually delete account data immediately.

Prepaid remaining periods are described as non‑refundable in Elate’s platform terms; they remain active until expiry but are not refunded.

Will I get a refund?

Official refund policy

Elated/Elate state that payments are non‑refundable, except where required by applicable law.

Elate’s platform terms explicitly confirm no refunds are provided for remaining prepaid periods after cancellation.

Exceptions and next steps

• If local consumer law requires a refund (for example, specific statutory rights), Elate will comply as required by law.
• If you believe you are due a refund, contact Elate support and, if needed, check app-store refund processes for purchases billed via Apple or Google.

Elate plans and pricing

Pricing summary

Official South African Rand prices are not publicly listed by Elate; the following estimates come from a Norwegian listing converted to ZAR.

Use these as approximate guides only; check your local app store or Elate sales for exact South African pricing.

Estimated plans (converted)

Your consumer rights in South Africa

Cooling-off and digital services

South African consumer law (e.g., the Consumer Protection Act) can provide a 14‑day cooling‑off period for some transactions.

However, digital subscriptions and services may be exempt from cooling‑off if the consumer has already accessed or consumed the digital content.

Enforcement and complaints

• Elate/Elated do not state statutory South African refund rights in their public terms and generally say payments are non‑refundable except where law requires otherwise.
• If you cannot resolve a dispute with the provider, you may lodge a complaint with the National Consumer Commission in South Africa.

Customer experiences

Positive feedback

Users praise Elate for strategic planning tools that make it easy to bring plans to life and provide strong visibility across teams.

Reviewers also highlight helpful dashboards, useful hierarchy views, a lightweight interface, and responsive customer support.

Negative feedback

Some users report clunky UI elements, suboptimal use of screen real estate, and navigation or search issues in dialogs.

As a newer tool, reviewers note feature limitations for some complex use cases that may be addressed over time.

Documentation checklist

What to gather before you cancel

• Account email and username used to subscribe.
• Order or receipt details showing when and how you paid.
• Identify whether the purchase was made via Apple App Store, Google Play, web checkout, or directly in the Platform.

Useful references

• Elated/Elate user terms for subscription rules: Elated Terms and Conditions.
• Elate (platform) legal terms for cancellation and refund rules: Elate Terms.

Common mistakes

Canceling in the wrong place

A frequent error is attempting to cancel an app-store subscription from the vendor’s website; app-store purchases must be cancelled in Apple or Google accounts.

This can lead to unexpected renewals if the store subscription is not cancelled directly.

Assuming automatic refunds

Many customers expect prorated refunds after cancellation; Elate/Elated state that prepaid remaining periods are non‑refundable unless law requires otherwise.

Always check the purchase channel and provider terms before assuming a refund will be issued.

Comparative recap

Quick comparison headings

The table below contrasts common purchase channels and what to expect when cancelling.

Use it to identify the correct cancellation path for your subscription.

After cancelling

Next steps

Confirm cancellation by checking your account subscription status and saved receipts or confirmation emails.

If you were billed via an app store, verify the cancellation in your store subscription settings to avoid future renewals.

Where to get help

• Elated / Elatedate Terms and Conditions: https://www.elatedate.com/info/terms-and-conditions
• Elate platform legal terms: https://www.elateuk.com/legal/terms
• Independent user reviews and feedback: Elate on GetApp (South Africa)

Address

Company contact address

Elate (correspondence address from privacy policy):

1050 N 3rd St. STE J‑100 Laramie, WY 82072

Support and legal

For subscription questions, use the support channels specified in your account or consult the terms linked above.

If you need to escalate a consumer dispute in South Africa, consider contacting the National Consumer Commission.