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Cancel ENDNOTE
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I hereby notify you of my decision to terminate the contract relating to the Endnote service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Endnote: Easy Method
What is EndNote
Overview
EndNote is a reference-management application from Clarivate that helps researchers collect, organise and cite references and create bibliographies.
It is available as desktop software with an online/sync component and as mobile apps tied to the same account ecosystem.
Who uses it
Typical users are students, academics and research professionals who need library management and citation formatting tools.
EndNote is offered as a paid product with trial options and platform-specific subscription flows.
How to cancel EndNote
Cancel if purchased directly from Clarivate (web)
- Locate your order confirmation email from Clarivate for instructions and customer support contacts.
- Contact Clarivate customer support using the details in the order confirmation to request cancellation and refund (if within 30 days).
- Keep your order number and account details ready when you contact support.
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions, select EndNote and tap Cancel Subscription.
Cancel on Android (Google Play)
- Open the Google Play Store app and open the menu.
- Tap Subscriptions, select EndNote and tap Cancel subscription.
Cancel recurring payment via PayPal
- Sign in to PayPal, go to Settings > Payments > Manage automatic payments.
- Select EndNote or Clarivate Analytics LLC and cancel the automatic payment profile.
Notes and tips
- If you bought through a reseller or campus licence, follow that vendor or institution’s cancellation process.
- Document all cancellation steps and save confirmation emails or screenshots for records.
What happens when you cancel
Access after cancellation
Access generally continues until the end of the paid period. For store-based subscriptions, access ends at the end of the current billing cycle.
Desktop library files you created remain on your devices, but syncing or cloud features may stop after the subscription expires.
Renewal and billing
Cancelling prevents future automatic renewals but does not necessarily reverse charges already processed.
Check your payment provider and account history to confirm billing status after cancellation.
Data and export
Export or backup your libraries (ENL/Compressed library/ris/export formats) before sync stops or subscription lapses.
Retain local copies of references, attachments and custom styles to avoid loss of work.
Will I get a refund?
Clarivate direct purchases
Clarivate’s commercial policy allows refunds only within 30 days of purchase for direct EndNote purchases.
Contact customer support as instructed in your order confirmation to request a refund within that window.
Exceptions and statutory rights
The 30-day refund policy is a commercial policy and does not prevent statutory remedies under South African consumer law.
If the product is faulty, misrepresented, or not fit for purpose you may have additional rights beyond the 30-day commercial window.
Store purchases and trials
App Store and Google Play refunds follow those stores’ refund procedures and timeframes; follow their support flows for requests.
If you were charged after cancelling a trial, gather receipts and contact the payment provider and EndNote support to dispute the charge.
EndNote plans and pricing
Pricing availability
No official EndNote pricing in South African Rand (ZAR) was found for 2024/2025.
Prices are typically listed in USD or other currencies on Clarivate channels; contact Clarivate for local pricing.
Contact for pricing
If you need exact prices for your region or institution, contact Clarivate sales or check your local reseller for a quote.
| Plan | Period | Price |
|---|---|---|
| EndNote (retail / subscription) | Contact for pricing | Contact for pricing |
| EndNote (institutional / site licence) | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Statutory protections
Consumers in South Africa are protected by the Consumer Protection Act for goods and digital products, including rights to safe and functional products.
These rights apply even if a supplier offers a separate commercial refund window.
Remedies for faulty or misrepresented digital goods
- You may be entitled to repair, replacement or refund if the software is defective or not fit for the purpose described.
- Keep evidence of the defect, communications and purchase information to support your claim.
How to pursue a remedy
Start by contacting Clarivate support with clear details and evidence of the issue and the remedy you seek.
If unresolved, consider contacting South African consumer protection authorities or a consumer law adviser for next steps.
Customer experiences
Positive feedback
Long-time users report that EndNote is extremely useful for library management and value its citation and organisation features.
Some reviewers praise ongoing functionality across many years of use.
Negative feedback
Complaints include billing issues, perceived subscription problems and charges after cancelling trials in some reports.
Users also report technical frustrations: sync issues, limited Google Docs features, confusing UI and hard-to-reach support.
Review sources
Public reviews and ratings are available online; for user reviews see the Trustpilot EndNote page.
To view customer feedback, visit EndNote on Trustpilot.
Documentation checklist
Before you contact support
- Order confirmation email or receipt (order number and date).
- Account email used for the purchase and any subscription IDs.
- Payment method details (last 4 digits of card, PayPal transaction ID).
When requesting a refund or dispute
- Clear description of the issue and dates (purchase date, cancellation date, charges).
- Screenshots of subscriptions, receipts, and any cancellation confirmations.
- Evidence of defects or misrepresentation (error messages, failed features).
Common mistakes
Assuming cancellation is automatic
Some users assume uninstalling the app cancels the subscription. It does not; you must cancel via the store or Clarivate.
Always check the subscription status in the store or your Clarivate account after uninstalling.
Missing refund windows or support contacts
Waiting beyond the 30-day commercial refund window can limit Clarivate’s standard refund eligibility.
Do not rely solely on generic support; use the order confirmation contact details for fastest resolution.
Not saving proof
Failing to keep receipts, screenshots or confirmation emails makes disputes harder to resolve.
Capture and store evidence immediately when you cancel or if you notice an unexpected charge.
Comparative recap
How cancellation differs by channel
Different channels (Clarivate direct, App Store, Google Play, PayPal) use different cancellation and refund flows.
Understanding which channel processed your payment determines where to cancel and seek refunds.
Quick comparison table
| Channel | Cancel location | Refund policy |
|---|---|---|
| Clarivate direct (web) | Contact Clarivate customer support (order confirmation instructions) | Refunds only within 30 days (commercial policy) |
| iOS (App Store) | Settings → [Your Name] → Subscriptions on iPhone/iPad | Follow App Store refund rules; request via Apple if needed |
| Android (Google Play) | Google Play Store → Menu → Subscriptions | Follow Google Play refund rules; request via Google if needed |
| PayPal | PayPal Settings → Payments → Manage automatic payments | Cancel recurring payments; dispute charges via PayPal if required |
After cancelling
Immediate steps
Save confirmation of cancellation and any refund communications from Clarivate or the store.
Export or back up your EndNote libraries and attachments before cloud sync ends.
Where to get more help
Use your order confirmation or account support channels to follow up with Clarivate customer service.
For community feedback and user reports, see EndNote reviews on Trustpilot: EndNote reviews on Trustpilot.
External cancellation guide
For a concise cancellation walkthrough collected from public sources, refer to this cancellation guide:
EndNote cancellation guide (AppCutter).
Address
Corporate address (billing / official)
EndNote / Clarivate
1500 Spring Garden Street, Fourth Floor, Philadelphia, PA 19130, United States
Notes on contact
Primary cancellation or written requests should reference your order details and be directed to Clarivate’s customer support as shown on your order confirmation.
If you purchased through a reseller or institution, use their support channel first as they may manage licences and refunds.