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Cancel ENSCAPE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Enscape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Enscape: Easy Method
What is Enscape
Quick description
Enscape is a real-time rendering and virtual reality plugin used by architects and designers to visualize 3D models directly within supported design tools.
It runs as a subscription service provided by Chaos (the Chaos/Enscape product family) and integrates with applications such as Revit and SketchUp.
Main uses
Users rely on Enscape for fast render previews, client presentations, walkthroughs and VR experiences without lengthy export steps.
It is primarily aimed at professionals who want to streamline visualization inside their modelling workflow.
How to cancel Enscape
Cancel via Chaos web account
- Log in to your Chaos account on the Chaos/Enscape account portal where you purchased the subscription.
- Go to your subscription or billing section and select the subscription you want to cancel.
- Follow the on-screen prompts to cancel auto-renewal; verify cancellation confirmation by email or in-account notice.
Other cancellation routes and App Store/Play purchases
- If you bought on Chaos.com, subscriptions normally auto-renew until you cancel; you may cancel within 14 days from initial purchase to request a refund.
- If you purchased via the App Store or Google Play, official cancellation details were not found; manage purchases through your Chaos account or contact support for guidance.
- If you purchased from a local reseller, contact the reseller (for example NexGen in South Africa) for their return/refund process.
What happens when you cancel
Access and renewal
When you cancel auto-renewal, your subscription will typically remain active until the end of the current paid term.
After the term ends, you will lose access to subscription features unless you renew or repurchase the license.
Data and account implications
Your Chaos/Enscape account and any saved settings remain with the account but you will not be able to use subscription-only features after expiry.
Keep backups of project files and exported assets before the subscription lapses to avoid loss of access to certain tools.
Will I get a refund?
Web purchases and Chaos policy
Chaos.com offers a 14-day money-back guarantee for subscriptions purchased on their website; you can request a refund within 14 days of the initial purchase.
Suite products are explicitly refundable if canceled within 14 days of the first purchase to request a refund.
Reseller and exception rules
- If you bought through a reseller, refunds and returns follow the reseller’s policy; some resellers (for example NexGen) allow refunds for defective or incorrect items within 14 days of receipt.
- Exceptions may apply for used or damaged digital goods, license misuse, or if local laws require different rights.
Enscape plans and pricing
Pricing availability
Accurate current pricing was not available in the verified data for South Africa at the time of writing.
Contact Chaos or an authorised reseller for precise local pricing and VAT/GST information.
Pricing table
| Plan | 期間 | Price |
|---|---|---|
| Individual / Professional | Contact for pricing | Contact for pricing |
| Team / Business | Contact for pricing | Contact for pricing |
| Educational / Trial | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period
Under South African consumer law there is a 14-day cooling-off period for e-commerce purchases during which you may cancel and request a refund.
This aligns with the Consumer Protection Act provisions that govern online purchases and cancellations.
Defective goods and services
- You have implied rights against defective goods or services, which may allow repair, replacement or refund.
- If a reseller supplied the product, both the reseller’s policy and statutory consumer rights apply; keep proof of purchase and communications.
Customer experiences
Positive feedback
Users praise Enscape for ease of use, fast real-time rendering and tight integration with design tools like Revit and SketchUp.
Reviews highlight VR support and usefulness for client presentations and faster visualization workflows.
Common complaints
Many users report slow or poor customer support, including delayed responses and billing issues.
Other frequent problems include licensing/activation difficulties, stability or performance issues on some hardware, and concerns about pricing increases.
Documentation checklist
Before contacting support
- Have your Chaos account email, subscription ID or order number available.
- Note the purchase date, payment method and any confirmation emails or invoices.
What to include in a refund/cancellation request
- Clear statement you want to cancel and whether you request a refund under the 14-day guarantee.
- Screenshots of the subscription page, billing entries, and any error messages if relevant.
Common mistakes
Assuming cancellation is automatic
Example: Some users assume uninstalling the plugin cancels billing; uninstalling does not stop auto-renewal of the subscription.
Always cancel via the account portal or through the store where you purchased the subscription.
Missing proof of purchase
Example: Users sometimes cannot prove purchase date or order ID and then face delays in refunds.
Keep emails, invoices and payment receipts to speed up support and refund requests.
Comparative recap
Quick feature comparison
| Feature | Enscape | 期間 |
|---|---|---|
| Pricing transparency | Contact Chaos or reseller for local pricing | Contact for pricing |
| Refund window | 14-day money-back guarantee (web purchases) | 14 days |
| Support experience | Mixed reports; some slow response times | N/A |
After cancelling
Check confirmation and expiry
After you cancel, confirm you received an in-account confirmation or email and note the date your access ends.
If you do not receive confirmation, follow up with support and retain screenshots of your cancellation attempts.
Next steps and alternatives
- Consider exporting assets and backing up settings before the subscription ends.
- If you need a replacement tool, trial other renderers or contact authorised resellers for trial licenses and local pricing.
Address
Head office
An der Raumfabrik 33b, 76227 Karlsruhe, Germany
Use your Chaos account portal or authorised reseller contact details for regional support and sales.