Cancellation Envato Elements: Easy Method

What is Envato Elements

Overview

Envato Elements is a subscription service that gives unlimited access to digital creative assets such as graphics, templates, fonts, photos and stock video for use under a commercial licence.

Subscribers download items while subscribed and can use licensed items in projects according to Envato’s licence terms.

Who uses it

Designers, marketers, video creators and businesses commonly use Envato Elements for quick access to large libraries of assets.

Plans are offered for individuals and students and Envato invoices in USD with local VAT applied for South Africa.

How to cancel Envato Elements

Cancel via the Envato website (recommended for web subscriptions)

• Log in to Envato Elements on the website.
• Go to My Account → Manage subscription.
• Select “Cancel subscription” and confirm the cancellation.

For step details see the official cancel guide: Help Center - Cancel Your Subscription.

Cancel via mobile app stores

• If you subscribed through Apple App Store, open your Apple subscriptions settings and cancel Envato Elements there.
• If you subscribed through Google Play, open Google Play subscriptions and cancel the Envato Elements subscription from Google Play.

Envato directs Apple and Google purchases to those stores for subscription management; cancellations through the Envato website do not cancel store-based subscriptions.

For a summarized guide, see: Postclic - How to cancel Envato Elements.

What happens when you cancel

Access after cancellation

When you cancel, your subscription remains active until the end of the current billing period.

You keep access to downloads and features through that paid period; licence usage follows Envato’s licence terms for downloaded items.

Renewals and billing

Auto-renewal is turned off at cancellation so you will not be billed again after the current period ends.

No pro‑rata refunds are provided for mid‑period cancellations (see refund section below).

Account and data

Your account and download history remain accessible while your subscription is active, then revert to a free view after expiry.

Downloaded items remain usable according to the licence, but new downloads require an active subscription or a separate licence.

Will I get a refund?

Envato’s general refund policy

Envato Elements generally does not provide refunds unless required by applicable law or at Envato’s discretion.

Official refund guidance is available here: Help Center - Can I get a refund on Envato Elements?.

Common exceptions and conditions

• Refunds are typically not granted for change of mind, accidental subscriptions, dissatisfaction or inability to use items.
• No partial (pro‑rata) refunds are given when you cancel mid‑billing period; access continues until period end.

Local law and defective services

If a service or item is defective or misrepresented, South African consumer law may override a no‑refund rule.

If you believe you are entitled to a refund under local law, collect supporting evidence and raise the issue with Envato support promptly.

Envato Elements plans and pricing

Pricing summary (estimates for South Africa)

Envato invoices in USD and, from 1 May 2024, adds 15% VAT for South African subscribers.

ZAR values below are approximate and depend on the USD→ZAR conversion applied by your payment provider.

Notes on prices

These ZAR figures are estimates using an assumed exchange rate; actual charged amounts vary by payment provider and real‑time conversion.

For VAT specifics in South Africa, see Envato’s official guidance: Envato - South Africa VAT Information.

Your consumer rights in South Africa

VAT and taxation

Envato is registered for VAT in South Africa and adds 15% VAT to subscriptions for South African customers from 1 May 2024.

Check your invoice for VAT details and retain invoices for tax and accounting purposes.

Cooling‑off and refund rights

Envato does not offer an explicit 14‑day cooling‑off refund right as a general policy; refunds are provided only when legally required or at Envato’s discretion.

Local consumer protection law may grant remedies where services are defective or misrepresented.

How to assert rights

• If you believe a legal right applies, gather evidence (invoices, screenshots, communications).
• Contact Envato Support first and, if needed, escalate through consumer protection channels in South Africa.

Customer experiences

Positive feedback

Some South African review sites report high overall satisfaction, noting good value and ease of use.

See sample reviews: GetApp South Africa and Capterra South Africa.

Negative feedback

Public complaints include issues with broken or outdated assets, slow or unsatisfactory refund handling and variable support quality.

Examples of reported issues can be found on review sites and forums such as Trustpilot.

What to take from reviews

• Overall experience varies; many users are satisfied while others report support or content problems.
• Keep copies of problem items and communications if you need to request a remedy.

Documentation checklist

What to gather before contacting support

• Account email and subscription details (billing period, method).
• Transaction receipts or invoice showing VAT and charged amount.
• Screenshots or links for any problematic assets or errors.

What to include in your request

• Clear description of the issue and desired outcome (cancellation, refund, replacement).
• Dates of purchase, billing statements, and any prior support case numbers.

Common mistakes

Cancelling the wrong subscription

Users sometimes cancel via the Envato website while their subscription was purchased through Apple or Google, leaving the store subscription active.

Always check where the subscription was purchased and cancel in that store if needed.

Assuming automatic refunds

Some subscribers expect pro‑rata refunds when cancelling mid‑period; Envato does not offer pro‑rata refunds as a standard policy.

Expect access until the billing period ends and no partial refund unless required by law or granted by Envato.

Insufficient evidence for defects

When reporting broken or non‑working assets, not providing clear examples or file names slows resolution.

Include file names, project files, screenshots and steps to reproduce the problem when possible.

Comparative recap

Quick comparison

Where to go next

Use the comparison above to decide whether to cancel now or at the end of your billing period.

Keep documentation ready if you need to request a refund or lodge a complaint.

After cancelling

What to check immediately

• Confirm cancellation in My Account and check for a confirmation email.
• Verify that auto‑renewal is turned off and note the subscription end date.

Useful official links

• How to cancel your subscription (Envato Help Center)
• Refunds and refunds policy (Envato Help Center)
• South Africa VAT information (Envato)
• Practical cancellation summary (Postclic)

Escalation and consumer help

If you need to escalate a dispute about refunds or defective services, keep all correspondence and consider raising the issue with South African consumer protection bodies.

Begin with Envato Support and supply the documentation checklist items to speed resolution.

Address

Envato postal address

PO Box 16122 Collins Street West Victoria 8007

Australia

Notes about contacting by post

Postal contact is less likely to be faster than online support channels; include clear account details and copies of invoices if you choose to send physical mail.

For most account actions use the Help Center links above to contact support online.