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Cancel FINDMYPAST
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Findmypast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Findmypast: Easy Method
What is Findmypast
Overview
Findmypast is a subscription genealogy service that gives access to historical records, newspapers, and family tree tools to help users research ancestry.
Main uses
Users search indexed records, build and edit family trees, and receive hints to connect with relatives and documents across multiple collections.
How to cancel Findmypast
Cancel via the website
- Sign in at your Findmypast account on the Findmypast website.
- Go to "My Account" → "My subscription" → "Manage Subscription".
- Select "Cancel Subscription" and follow the prompts to confirm cancellation.
- Official instructions: How do I cancel my Findmypast subscription?
Cancel app-store subscriptions
- If you purchased via the Apple App Store, cancel through your Apple subscription settings; uninstalling the app does not cancel billing.
- If you purchased via Google Play, cancel through Google Play subscriptions; Findmypast cannot cancel these for you.
- See Findmypast guidance for app purchases: App store subscription help
What happens when you cancel
Access after cancellation
After you cancel a paid subscription on the Findmypast site, access to the service continues until the subscription expiry date.
Reactivation and renewals
You may reactivate the subscription before the expiry date if you change your mind.
To prevent future charges, ensure auto-renew is turned off before the next billing date.
Will I get a refund?
14-day cooling-off period
Findmypast offers a 14-day cooling-off period on purchases. You can request a full refund within 14 days if you have not viewed any records during that time.
Official refund details: Refunds and cooling-off
After the cooling-off period and app purchases
- After 14 days, Findmypast does not offer partial refunds for unused time; cancel auto-renew to avoid further charges.
- Subscriptions bought via Apple or Google Play are subject to their refund policies and must be requested through those platforms.
- For South Africa-specific refund information, see: Local refund policy
Findmypast plans and pricing
Pricing availability
Findmypast does not publish explicit South African Rand (ZAR) prices on its main site.
How to get local pricing
Local pricing may appear via the App Store or be determined by currency conversion at checkout.
| Plan | Price | Billing |
|---|---|---|
| Findmypast subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
The 14-day cooling-off offered by Findmypast aligns with common consumer-protection principles.
South African law
Similar protections are found under the Consumer Protection Act 68 of 2008 in South Africa.
After the cooling-off period, users must cancel auto-renew to avoid future charges; prorated refunds are generally not available.
Customer experiences
Positive feedback
- Users value access to unique records and newspaper archives not widely available elsewhere.
- Reviewers praise detailed transcripts, effective search tools, and helpful record hints.
Negative feedback
- Common criticisms include subscription cost and perceived difficulty with navigation or editing family trees.
- Some users report app limitations and occasional issues cancelling trials or recurring charges.
Documentation checklist
What to have before cancelling
- Your Findmypast account email and password.
- Payment details or receipts (if requesting a refund within 14 days).
What to include in refund requests
- Account details and date of purchase.
- Statement confirming whether any records were viewed (required for 14-day refund eligibility).
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Findmypast app does not stop billing for subscriptions purchased through Apple or Google Play.
Missing the 14-day window
Requests for refunds after the 14-day cooling-off period are generally not granted, so check and act early if you want a refund.
Comparative recap
Cancellation channels
The table below summarises the main points about cancellation and refunds for Findmypast as it applies to South African users.
Key comparison
| Criteria | Findmypast (South Africa) |
|---|---|
| How to cancel | Cancel via website account; app purchases cancelled via Apple/Google Play |
| Refund policy | 14-day cooling-off if no records viewed; after that no prorated refunds |
| Local pricing | No explicit ZAR pricing on site; App Store or conversion applies |
After cancelling
What to expect
- You will keep access until the subscription expiry date after cancelling on the site.
- You may reactivate before expiry if you change your mind.
Useful links
- How do I cancel my Findmypast subscription?
- Refunds and cooling-off information
- App store subscription information
- South Africa: local refund policy
Address
Registered office
Findmypast Limited, 185 Fleet Street, London, England, EC4A 2HS
Contact for cancellations and data queries
Use the account cancellation flow online or the app-store subscription settings as described above. For postal correspondence, use the registered office address.