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I hereby notify you of my decision to terminate the contract relating to the Finelo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Finelo: Easy Method
What is Finelo
Overview
Finelo is a subscription-based personal finance app that offers budgeting, expense tracking and investment learning tools via mobile apps and a web platform.
The service uses in-app purchases and web subscriptions to grant “Premium” access and optional AI features or guides.
Where it runs
Finelo is available as an iPhone app (App Store), an Android app (Google Play) and as a web app at finelo.com.
Subscriptions may be managed either through the platform you used to subscribe or by signing into your Finelo account on the web.
How to cancel Finelo
If you subscribed on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Finelo in the list, tap it and select Cancel Subscription.
- Access continues until the end of the current billing period.
- Source: Cancellation steps (summary).
If you subscribed on Android (Google Play)
- Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Finelo and choose Cancel. Access remains until the billing period ends.
- Source: Cancellation steps (summary).
If you subscribed on the website (web subscription)
- Log in at your Finelo profile → Settings → Subscription → Cancel Subscription.
- The web app will stop auto‑renewal but cancellation does not automatically trigger a refund.
- See Finelo help: How do I unsubscribe?.
What happens when you cancel
Access after cancellation
Cancelling stops future auto‑renewals. You normally retain access until the end of the paid billing period.
If you cancel during a free trial, access typically continues until the trial expiry unless the platform states otherwise.
Data and account state
Cancelling does not always delete your account or data automatically; your profile and progress may remain until you request deletion.
Check your Finelo account settings or contact support if you need account removal after cancelling.
Will I get a refund?
Finelo’s general policy
Finelo generally does not offer refunds for digital content once it has been fully delivered.
Website cancellations normally stop auto‑renewal but do not automatically refund payments.
Exceptions and platform rules
- EU residents: statutory 14‑day withdrawal right from date of purchase for digital goods (subject to conditions).
- Website: a possible 30‑day money‑back guarantee may apply if Finelo’s usage thresholds and evidence (screenshots) meet their criteria.
- Google Play subscriptions: request refund by emailing support@finelo.com with your order ID.
- App Store (Apple) subscriptions: refunds are handled by Apple via Apple Support (Purchases & Refunds).
- Official Finelo refund details: Refund policy and how to apply for a refund.
Finelo plans and pricing
Pricing summary
Below are in‑app purchase prices observed in the South African App Store listings. The billing period is not specified in the listings.
Confirm period (monthly/annual/one‑time) inside the app store page before purchase.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Finelo Premium | R199.99 | Not specified (in‑app purchase) | Full Premium Access (as per App Store listing) |
| Finelo Premium | R249.99 | Not specified (in‑app purchase) | Full Premium Access (variation) |
| Finelo Premium | R499.99 | Not specified (in‑app purchase) | Full Premium Access (variation) |
| AI Tools | R399.99 | Not specified (in‑app purchase) | AI Tools |
| Personal AI Coach | R399.99 | Not specified (in‑app purchase) | Personal AI Coach |
| AI Tools and Mentor Pack | R399.99 | Not specified (in‑app purchase) | AI Tools and Mentor Pack |
| AI Tools and Mentor Pack (higher tier) | R599.99 | Not specified (in‑app purchase) | Higher tier pack |
| E‑Guides | R399.99 | Not specified (in‑app purchase) | E‑Guides (one‑time) |
Your consumer rights in South Africa
Local refund rights
Outside the EU - including South Africa - there is no automatic statutory right to a refund for digital services in the same way as the EU 14‑day withdrawal rule.
Refunds in South Africa therefore depend on the vendor’s stated policy or discretionary review.
Practical tips for South African consumers
- Keep proof of purchase (receipt, order ID) and timestamps of use when requesting refunds.
- If you subscribed via App Store or Google Play, you may need to use those platforms’ refund mechanisms or follow Finelo’s instructions.
- Check Finelo’s published terms and the app store listing before buying to confirm trial/auto‑renewal terms.
Customer experiences
Positive feedback
Many users praise Finelo for beginner‑friendly lessons, clear explanations and engaging, structured learning paths.
App store and Trustpilot reviews often highlight ease of use and helpful content for novices.
Negative feedback and concerns
Criticisms include confusion about trial auto‑renewal, unexpected charges, difficulty obtaining refunds and surprise upsells.
Independent posts and some reviews raise concerns about licensing, refund strictness and transparency; read reviews carefully before subscribing.
Documentation checklist
What to gather before you request cancellation or a refund
- Subscription receipt or order ID from App Store, Google Play or Finelo web.
- Screenshots of trial start/expiry, usage, and any requested refunds or communications.
- Records of billing amounts, dates and the email or account used to sign up.
How to present your case
- Attach clear screenshots showing usage thresholds if invoking a 30‑day money‑back guarantee.
- If you paid via Google Play, include the Google order ID when emailing support@finelo.com.
- If Apple billed you, submit a refund request to Apple Support under Purchases & Refunds.
Common mistakes
Not checking where you subscribed
Users often try to cancel on the website when the subscription was purchased through the App Store or Google Play.
Always verify whether the charge came from Apple, Google or Finelo before following cancellation steps.
Missing proof and timing errors
Failing to save order IDs, receipts or screenshots makes refunds and disputes harder to resolve.
Another common error is missing the trial end date and forgetting to cancel before auto‑renewal.
Comparative recap
Quick comparison
| Feature | What to expect with Finelo |
|---|---|
| How to cancel | Cancel via App Store, Google Play or Finelo web depending on where you subscribed. |
| Access after cancel | Access usually continues until the end of the paid billing period. |
| Refund likelihood | Generally no refund; exceptions: EU 14‑day rule, possible 30‑day web guarantee with evidence. |
| Who handles refunds | Apple handles App Store refunds; Finelo handles Google Play and web requests (support@finelo.com for Play). |
How to use this table
Use the table to decide the correct cancellation path and to set expectations about refunds and access.
Gather required documentation before contacting the appropriate support channel.
After cancelling
Follow-up steps
- Save cancellation confirmation and note the date your access will end.
- Check your bank or card statement for recurring charges for one cycle after cancellation.
Useful links
- Finelo: How do I unsubscribe?
- Finelo: Refund policy
- Finelo: How to apply for a refund
- Step summary: How to cancel Finelo
Address
Corporate address
Finelo Limited, Georgiou A, 83, Shop 17, Potamos Germasogeias, Limassol 4047, Cyprus.
Contact channels
For subscription or refund questions, follow the help pages linked above or email the address listed in Finelo support articles.