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Cancellation Fireflies: Easy Method
What is Fireflies
Overview
Fireflies is an AI-powered meeting assistant that records, transcribes, and creates summaries of meetings. It integrates with conferencing tools to automate note-taking and task capture for teams.
Primary uses
Users rely on Fireflies for meeting transcriptions, searchable recordings, and post-meeting summaries that save time on manual note-taking. It is used by individuals and businesses for efficiency and documentation.
How to cancel Fireflies
Cancel a direct web subscription
- Log in to the Fireflies web app.
- Go to Settings → Account Settings → Manage Subscription.
- Select Cancel Subscription and confirm; your subscription stays active until the end of the current billing cycle.
- Reference: Cancel guide (web).
Cancel subscriptions bought through app stores
- iOS/App Store: Cancel via your Apple subscription settings on your device; you cannot cancel an App Store subscription from the Fireflies web interface.
- Android/Google Play: Cancel via Google Play → Payments & Subscriptions → Subscriptions; cancellations must be made in the store, not in the Fireflies app.
- For app-store purchases, follow the store’s subscription management and refund processes.
What happens when you cancel
Access and features
After cancellation your paid features remain available until the end of the current billing period. You retain access to transcripts and recordings for as long as Fireflies’ retention policy allows.
Renewal and billing
Automatic renewal stops after cancellation; you will not be charged for subsequent billing cycles. If you purchased through an app store, renewal and billing are handled by that store.
Data retention and export
- Export important transcripts, recordings, and notes before you lose access to paid features.
- Check your account settings for export options and download any required records.
Will I get a refund?
Web subscription refund policy
- Monthly plans (web): Full refund if you had ≤ 3 meetings and you request a refund within ≤ 7 days; otherwise pro‑rata refunds may be available minus usage fees and an approximate Stripe processing fee.
- Annual plans (web): Full refund if you had ≤ 20 meetings and request a refund within ≤ 7 days; after that no pro‑rata refunds are available for annual plans.
- AI Credits add-ons are non‑refundable under all circumstances.
Processing time and app-store purchases
- Refunds typically take about 5 - 10 business days to process and require a saved card in your Fireflies account.
- Purchases made via the App Store or Google Play are subject to their refund policies; Fireflies cannot directly issue refunds for in‑app store purchases.
- Reference: Fireflies refund policy.
Fireflies plans and pricing
Pricing availability
No local ZAR price list is provided here. Official published prices are listed by Fireflies in USD on their site and may be converted by app stores.
Contact for exact local pricing
For South Africa pricing, VAT, and app-store conversions contact Fireflies support or check the app store listing used for your purchase.
| Plan | 期間 | Price (USD / local conversion) |
|---|---|---|
| Free | 年間 / 月額 | Contact for pricing |
| Pro | 年間 / 月額 | Contact for pricing |
| Business | 年間 / 月額 | Contact for pricing |
| Enterprise | 年間 / 月額 | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and digital services
The South African Consumer Protection Act includes cooling-off provisions for some agreements, but digital subscription services and software may be exempt unless specifically included.
Fireflies’ publicly stated terms do not promise a statutory 14‑day cooling-off right for South African consumers; users typically rely on Fireflies’ own refund terms and app-store policies.
Statutory protections
- Consumers remain protected against unfair, unreasonable contract terms under South African law.
- If Fireflies’ terms conflict with statutory consumer rights, the statutory rights prevail and cannot be contractually waived.
Customer experiences
Positive feedback
South African reviews on Capterra and GetApp praise Fireflies for ease of use, reliable summaries, good integration, and fast transcription in many cases.
See user reviews: Capterra (South Africa) and GetApp South Africa.
Common criticisms
Other users report issues such as limited free minutes, occasional transcription inaccuracies, glitches with long recordings, billing difficulties, and slow or inconsistent support recovery for lost edits.
These mixed experiences suggest testing the service and backing up important data before relying on it for critical records.
Documentation checklist
Account and payment records
- Account email and username used to sign up with Fireflies.
- Saved card details or payment method on file (needed for some refunds).
- Subscription confirmation emails and invoice copies.
Meeting and content exports
- Export important transcripts, recordings, and notes before cancellation completes.
- List of calendar events or meeting IDs associated with the account (if needed for disputes).
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel a subscription in the Fireflies web app when it was purchased via the App Store or Google Play. Store purchases must be cancelled in the respective store settings.
Assuming automatic refunds
Expecting an automatic full refund without checking the refund conditions is a frequent error. Monthly and annual plans have different refund thresholds and AI credits are non‑refundable.
Comparative recap
Quick comparison of cancellation channels
| Channel | 期間 | Cancel method | Refund availability |
|---|---|---|---|
| Web (direct) | 年間 / 月額 | Settings → Account Settings → Manage Subscription → Cancel | Possible per web refund rules (see refund policy) |
| App Store (iOS) | 年間 / 月額 | Cancel via Apple device subscription settings | Subject to Apple's refund policy |
| Google Play (Android) | 年間 / 月額 | Cancel via Google Play → Payments & Subscriptions → Subscriptions | Subject to Google Play refund policy |
After cancelling
Immediate actions
- Export and download any transcripts, recordings, and notes you need before your access ends.
- Remove or revoke integrations (calendar, Zoom, Teams) if you no longer want them connected.
Support and follow-up
- If you believe you qualify for a refund, contact Fireflies support and check the refund policy: Refund policy.
- For step-by-step cancellation help see: Cancel guide.
- Read user feedback to set expectations: Capterra and GetApp.
Address
Corporate address
5424 Sunol Blvd, Ste 10‑531, Pleasanton, CA 94566, United States.
Notes on contacting
For billing or account-specific queries use the Fireflies support channels accessible from your account or the Fireflies help centre.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Fireflies subscription purchased directly from the web, log in to the Fireflies web app, navigate to Settings → Account Settings → Manage Subscription, select Cancel Subscription, and confirm. Remember to keep proof of your cancellation.
After canceling your Fireflies subscription, you will retain access to paid features until the end of the current billing cycle. Ensure you export any important transcripts and recordings before losing access.
Yes, if you cancel your Fireflies subscription within 7 days and had 3 or fewer meetings for monthly plans or 20 or fewer meetings for annual plans, you may be eligible for a full refund. Keep proof of your cancellation.
If you purchased your Fireflies subscription through the App Store, you must cancel it via your Apple device subscription settings. You cannot cancel it from the Fireflies web interface, and remember to keep proof of your cancellation.
Before canceling your Fireflies subscription, check your account settings for export options to download any important transcripts, recordings, and notes. This ensures you retain access to your data.