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Cancel FIREFLIES.AI
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fireflies.Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fireflies.Ai: Easy Method
What is Fireflies.Ai
Overview
Fireflies.Ai is an AI-driven transcription and meeting-notes service that records, transcribes, and summarises meetings to make them searchable and easier to review.
Primary uses
Teams and individuals use it to capture meeting audio, generate transcripts and summaries, and integrate notes with workflows and collaboration tools.
How to cancel Fireflies.Ai
Cancel via the web app
- Log into the Fireflies web app.
- Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
- Your subscription remains active until the end of the current billing cycle.
Cancel on mobile stores
- iOS (App Store): Cancel through your device: Settings → [Your Name] → Subscriptions. Fireflies cannot cancel iOS subscriptions for you.
- Android (Google Play): Cancel via Google Play → Payments & subscriptions → Subscriptions. Fireflies cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and features
After cancellation via the web, your paid features continue until the billing period ends.
Once the paid period expires, access reverts to the Free tier limits and paid features are disabled.
Data and recordings
Recordings and transcripts you created typically remain accessible on your account after downgrade, subject to Free plan storage limits.
If you need copies of transcripts or exports, download them before any access restriction takes effect.
Will I get a refund?
Web (direct) subscription refund rules
- Monthly plans (web): Full refund if you used ≤ 3 meetings and request within 7 days; otherwise a prorated refund may be possible. A Stripe processing fee of $3 applies. Refunds take 5 - 10 business days.
- Annual plans (web): Full refund if you used ≤ 20 meetings and request within 7 days; annual plans are not eligible for prorated refunds after that period.
- AI Credits add-ons: Non-refundable.
App Store and Google Play purchases
- Purchases made through Apple App Store or Google Play are governed by Apple’s and Google’s refund policies, not Fireflies’. Fireflies cannot directly issue refunds for those purchases.
- If you need a refund for a store purchase, contact Apple or Google support through your device or their official help channels.
Fireflies.Ai plans and pricing
Pricing availability
No official Fireflies.Ai pricing in ZAR for South Africa is available from verified sources.
Pricing is listed by Fireflies in USD across Free, Pro, Business, and Enterprise tiers; contact Fireflies for country-specific details.
Contact for pricing
If you require exact South African pricing or taxes, contact Fireflies’ sales or support channels from your account for the most accurate quote.
| Plan | 期間 | Price |
|---|---|---|
| Free | - | Contact for pricing (USD tiers: Free, Pro, Business, Enterprise) |
| Pro | - | Contact for pricing (USD tiers: Free, Pro, Business, Enterprise) |
| Business | - | Contact for pricing (USD tiers: Free, Pro, Business, Enterprise) |
| Enterprise | - | Contact for pricing (USD tiers: Free, Pro, Business, Enterprise) |
Your consumer rights in South Africa
Cooling-off and digital subscriptions
Under South African law there is no statutory 14-day cooling-off right that guarantees refunds for digital subscription services.
Refunds and cancellation rights for Fireflies are governed by Fireflies’ published refund policies and the conditions set out above.
Unauthorized charges and payment disputes
- If you see an unauthorised charge you can contact your bank or payment provider to dispute the transaction.
- For App Store or Google Play purchases, Apple or Google handles refund disputes for those platform charges.
Customer experiences
Positive feedback
- Users in South Africa report ease of use, accurate transcription, helpful summaries, and time savings.
- Global review averages cite improved workflows and valuable summary generation.
Negative feedback
- Some customers report being charged after account deletion, difficulties cancelling when an account email is inaccessible, and limited support responsiveness.
- Reports include perceived feature limitations on Pro plans, meeting length caps, language support issues, and occasional unexpected billing for team members.
Documentation checklist
Before you cancel
- Export important transcripts, summaries, or recordings you will need after downgrade.
- Note your billing cycle end date so you know how long paid access continues.
What to have when you contact support
- Account email and user name, subscription ID or invoice number, date of the charge, and payment method used.
- Clear description of the cancellation or refund request and any relevant screenshots.
Common mistakes
Trying to cancel the wrong way
Users often attempt to cancel an App Store or Google Play subscription through the Fireflies website; those store subscriptions must be cancelled via the respective store settings on the device.
Attempting cancellation without logging into the correct account (for example, an old or inaccessible email) can trap subscriptions and cause continued billing.
Missing export or proof
Failing to export transcripts or not saving invoices and dates can make refund or dispute requests harder to support.
Also, assuming platform purchases are refundable directly by Fireflies is a common misunderstanding; follow Apple/Google procedures for those purchases.
Comparative recap
At-a-glance comparison
This table summarises key cancellation and refund points for quick reference.
How to use this table
Use it to decide where to initiate cancellation and which refund process applies based on how you purchased the subscription.
| Feature | 期間 | Fireflies.Ai (summary) |
|---|---|---|
| Cancellation method | - | Web cancellations in-app; App Store and Google Play cancelled via the respective stores. |
| Refund eligibility | - | Web: conditional refunds per usage and time frames; App stores: subject to Apple/Google rules. |
| Processing time | - | Direct refunds take about 5 - 10 business days plus any payment processor fees. |
After cancelling
What to check immediately
- Confirm cancellation in your account settings and save any confirmation emails or screenshots.
- Verify the final billing date and check that no further charges appear after that date.
Where to go for help
If you purchased via the Fireflies web app, use the account support options in your Fireflies account to request refunds or support.
If you purchased via Apple or Google, open the subscription management screen on your device to request refunds or contact the store for disputes.
Address
Registered office
FIREFLIES LTD, Shelton Street 71‑75, Covent Garden, WC2H 9JQ, United Kingdom.
Notes on contacting
For cancellations and billing queries, use the account settings in the app or the subscription management flow appropriate to your purchase channel.