Cancellation Anydesk: Easy Method

What is AnyDesk

Overview

AnyDesk is remote‑desktop software that allows users to access and control computers and devices from anywhere. It is commonly used for support, file transfer, and remote collaboration.

How it is sold

AnyDesk is offered as a subscription service and through platform stores (Apple App Store, Google Play) for mobile licenses. Billing and subscriptions are managed either via AnyDesk's web portal or through the app stores.

How to cancel AnyDesk

Cancel via AnyDesk web portal (my.anydesk)

• Sign into my.anydesk (Interface I or II).
• Go to Settings → General (Interface I) or License tab → Subscription section (Interface II).
• Click "Cancel Subscription". Cancel at least 30 days before renewal to prevent the next charge.
• Deleting a saved payment method in your account will also disable auto‑renewal.

Cancel via App Store or Google Play

• iOS: Open Apple Settings → [Your Name] → Subscriptions → select AnyDesk → Cancel Subscription. Apple manages these subscriptions.
• Android: Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select AnyDesk → Cancel Subscription. Google manages these subscriptions.
• AnyDesk cannot cancel App Store or Google Play subscriptions on your behalf; use the relevant store account.

What happens when you cancel

Access and license period

If you cancel a subscription through the web portal, the license remains active until the end of the current billing period. You keep access for the time you have paid for.

Auto‑renewal and payment methods

Auto‑renewal stops after cancellation but may also be prevented by removing saved payment details. For platform purchases, cancellation is handled by Apple or Google and follows their timelines.

Will I get a refund?

Trial period refunds

• Trials are typically 14 - 30 days. Cancel before the trial ends to avoid conversion to a paid subscription.
• AnyDesk notifies users at least 3 days before trial expiry (so you can cancel in time).

Paid subscription refunds and exceptions

• Refunds for paid web subscriptions are not guaranteed and there is no general statutory 14‑day refund right in AnyDesk's global terms.
• Pro‑rata refunds may apply only if the contract is terminated for cause (for example breach or force majeure) under the contract terms.
• App Store and Google Play refunds are handled by Apple and Google respectively; AnyDesk does not control those processes.

AnyDesk plans and pricing

Availability of official local pricing

No publicly available AnyDesk pricing in South African rand (ZAR) could be found for 2024/2025. Official pricing is typically quoted in USD or EUR.

How to obtain exact pricing

• Contact a local reseller or AnyDesk sales for ZAR quotes.
• Use a currency converter at time of purchase if quoted in USD/EUR.

Your consumer rights in South Africa

General consumer protections

South African consumer protections (for example the Consumer Protection Act) provide rights in certain transactions, including some cooling‑off situations for direct marketing.

These protections do not automatically create a 14‑day statutory refund for online software subscriptions unless the transaction falls within a specific category.

Practical steps if you have a dispute

• Check the purchase channel: web purchases follow AnyDesk contract terms; app purchases follow Apple/Google rules.
• If you dispute a charge, consider contacting your payment provider or bank to lodge a chargeback or dispute.
• Consult local legal advice if you believe statutory consumer rights apply to your case.

Customer experiences

Positive feedback

Users commonly praise AnyDesk for its ease of use, clean interface, lightweight installer, and reliable remote performance on good networks.

Negative feedback and common complaints

• Some users report lag on weak internet connections and occasional issues with the app‑builder or deployment tools.
• There are reports of difficulties cancelling within the 30‑day window, unexpected auto‑renewal charges, and challenges obtaining refunds or timely support responses.

Documentation checklist

What to gather before contacting support

• Account email and AnyDesk customer or license ID.
• Order number, invoice, or payment receipt.
• Payment method details and date of the renewal charge.

Useful supporting evidence

• Screenshots of your subscription page showing status and cancellation attempts.
• Copies of any correspondence with AnyDesk or the app store about the subscription.

Common mistakes

Missing the 30‑day cancellation window

Many users assume cancelling shortly before renewal will prevent the next charge. AnyDesk requires cancellation at least 30 days before renewal to reliably stop the next billing cycle.

Always check your billing date and cancel early to avoid an unexpected charge.

Trying to cancel the wrong way

Purchases made through Apple or Google must be cancelled through those stores. Attempting to cancel a store purchase only in the AnyDesk web portal will not stop store billing.

Similarly, attempting to get a refund from AnyDesk for a store purchase will likely be unsuccessful; you must follow the store’s refund process.

Comparative recap

Quick at‑a‑glance comparison

After cancelling

Immediate actions

• Keep confirmation of cancellation and invoices for your records.
• Verify your subscription status in my.anydesk or the relevant app store.

If you are charged after cancellation

• Gather supporting evidence (screenshots, dates, receipts).
• Contact your payment provider or bank to dispute the charge if support contact does not resolve it.

Address

Corporate mailing address

AnyDesk Software GmbH

Türlenstraße 2, 70191 Stuttgart, Germany

Notes about contact

Use your AnyDesk account or the platform store support channels for subscription management and support requests.

Retain all transaction records to help resolve disputes or refund requests.