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Cancellation service #1 in South Africa
Font Awesome is an icon toolkit and toolkit service that provides a large library of scalable vector icons and related tooling for web and design projects.
It is offered in free and paid (Pro) subscription tiers and is commonly integrated via CDN links, package managers, or web assets from fontawesome.com.
Font Awesome sells subscriptions and one-time assets that enable access to Pro icon sets, kits, and additional features for teams and individuals.
Billing is handled directly on the web or through app stores when purchases are made via Apple or Google platforms.
Your access typically remains until the end of the current paid billing period, after which Pro features are disabled unless you renew or repurchase.
Free plan functionality is usually unaffected; Pro-only assets will no longer be available after expiry.
Cancelling prevents future automatic renewals but does not usually prorate or refund past charges unless specifically allowed by policy.
For App Store and Google Play subscriptions, the store manages the cancellation and future billing stops according to their procedures.
Account data (email, order history) is typically retained by the service for administrative and support purposes.
If you need account deletion, request it from Font Awesome support and include account identifiers.
Font Awesome publishes a Limited Refund Policy that permits refunds within 30 days of purchase only if no Pro component or software has been downloaded.
After 30 days, or if any Pro component has been downloaded, purchases are generally non-refundable under the company policy.
Refunds for purchases made through Apple or Google are handled by those stores according to their refund rules, not directly by Font Awesome.
Contact Apple or Google Play support if you need a refund for a store-handled purchase.
The table below shows approximate annual ZAR conversions based on USD list prices. Actual checkout prices may differ due to exchange rates, VAT, and payment provider fees.
These figures are approximate and for comparison only.
| Plan | Price (approx ZAR) | Period | Features |
|---|---|---|---|
| Pro Lite | ≈ R1,140/y | Annual | USD $60/year base tier |
| Pro Lite+ | ≈ R1,425/y | Annual | USD $75/year with Pro+ icon packs |
| Pro | ≈ R2,280/y | Annual | USD $120/year full Pro features |
| Pro+ | ≈ R2,850/y | Annual | USD $150/year full Pro features + Pro+ packs |
| Pro Max | ≈ R11,400/y | Annual | USD $600/year large team usage |
| Pro Max+ | ≈ R14,250/y | Annual | USD $750/year top tier with Pro+ packs |
These are approximate conversions; the final ZAR price you are charged may vary with exchange rate, VAT, and payment fees.
Check the checkout page or your store receipt for the exact billed amount.
There is no clear statutory 14-day cooling-off period that automatically applies to digital subscription services like Font Awesome in South Africa.
Therefore, refunds are governed mainly by the seller’s published refund policy, which for Font Awesome is a limited 30-day policy under certain conditions.
Many users praise Font Awesome for its large, well-designed icon library and straightforward integration using CDN or links.
Some long-term customers report good experiences with support and ongoing satisfaction with the icon set quality.
Common complaints include difficulty cancelling, unresponsive support, and frustration over lack of refunds after renewals or upgrades.
Other reported issues are documentation gaps, occasional account or performance problems, and dissatisfaction with pricing changes.
Many users try to cancel web subscriptions through Apple or Google Play or vice versa, which delays resolution.
Always cancel through the store you were billed by: App Store, Google Play, or the Font Awesome web account.
Not having an order ID, receipt, or account email slows or blocks refund and cancellation requests.
Save confirmations and screenshots at the time of purchase to avoid delays when requesting support.
The table below compares the main cancellation paths, who handles refunds, and expected actions to take.
| Method | Where to manage | Refund handled by | Typical action required |
|---|---|---|---|
| Apple App Store | App Store subscriptions (iPhone/iPad or Apple ID) | Apple | Cancel in App Store; request refund from Apple if needed |
| Google Play | Google Play Store subscriptions | Google Play | Cancel in Google Play; request refund from Google if needed |
| Web (fontawesome.com) | Account Billing / Subscriptions on fontawesome.com | Font Awesome | Cancel in account settings or contact support with order ID |
Identify your purchase source first, then follow the corresponding cancellation and refund path for the fastest outcome.
Keep records and contact the responsible billing party if a refund is required.
Font Awesome refund information and policy: Font Awesome refunds.
Example cancellation letter and guidance: Sample cancellation letter.
Community reviews and user experiences: Font Awesome reviews on Trustpilot.
Fonticons, Inc., the company behind Font Awesome, uses a primary corporate address for legal correspondence.
Address: 307 S Main St, Bentonville, Arkansas 72712, United States.
When sending written cancellation or legal correspondence, include your order ID, account email, and a clear request to cancel and, if desired, request a refund under their policy.
Keep copies of all sent letters and any delivery confirmations for your records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.