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Cancellation service #1 in New Zealand
Cancel Font Awesome: Easy Method
What is Font Awesome
Overview
Font Awesome is an icon and toolkit provider used by web and app developers to add scalable icons and social logos to projects.
It offers free and paid (Pro) plans, a web kit, downloadable assets, and developer documentation hosted through fontawesome.com and related sites.
Who runs it
Fonticons, Inc. operates the Font Awesome Web Awesome Pro service via fontawesome.com and related domains.
The company maintains product pages, support channels, and a limited refunds page for Pro purchases.
How to cancel Font Awesome
General notes
No publicly available, New Zealand‑specific cancellation instructions were found on the Help Center or Terms pages at the time of writing.
Below are practical steps you can try depending on how you purchased the subscription.
Cancel via the web (fontawesome.com / account)
- Sign in to your account at fontawesome.com.
- Open account settings or billing/subscriptions; look for an option to manage or cancel your plan.
- If no cancel button appears, locate a support or contact link and submit a cancellation request with your order details.
Cancel via Apple App Store (if purchased there)
- Open the App Store on your iPhone/iPad or go to your Apple ID subscriptions online.
- Find the Font Awesome subscription and choose Cancel Subscription or Manage > Cancel.
- Follow Apple’s confirmation steps. See Apple guidance: Apple - subscriptions.
Cancel via Google Play (if purchased there)
- Open the Google Play Store on your device or visit your Google Play subscriptions online.
- Select the Font Awesome subscription and tap Cancel subscription.
- Follow Google’s prompts. See Google guidance: Google Play - cancel subscriptions.
If web or store steps fail
- Contact Font Awesome support from your account or submit a support ticket including order ID, account email, and request to cancel.
- As a last resort you can contact your payment provider or card issuer to stop future payments and ask about charge disputes.
What happens when you cancel
Access and renewal
When you cancel a paid Font Awesome subscription, access typically remains until the end of the current paid period.
Automatic renewal should stop after cancellation; future billing is expected to cease once the current term expires.
Data and assets
Your account data, saved settings, and any non‑protected public assets usually remain, but Pro downloads and licensed files may become inaccessible after access ends.
If you downloaded Pro components while the subscription was active, those components may still reside on your systems but remain subject to license terms.
Will I get a refund?
Official refund policy
Fonticons, Inc. has a limited refund policy: refunds are allowed only if requested within 30 days of purchase and only if no Pro component or software has been downloaded.
After 30 days, or if any Pro component has been used or downloaded, purchases are strictly non‑refundable.
See the official page: Refunds & Returns.
Exceptions and practical steps
- If you believe you qualify for a refund (within 30 days and no Pro downloads), contact Font Awesome support immediately with order details.
- If you purchased via Apple or Google Play, refunds may be handled by Apple/Google under their store policies; contact the respective store for store‑specific refunds.
- If you cannot get a refund from Font Awesome, contact your payment provider to discuss chargeback or dispute options, noting any local consumer protections.
Font Awesome plans and pricing
Available pricing information
No official Font Awesome pricing in New Zealand dollars for 2024/2025 was publicly available.
USD annual prices are publicly listed on sources such as Wikipedia and may be converted approximately to NZD for reference below.
Price table (USD and approximate NZD)
| Plan | Price (USD / year) | Approx. Price (NZD / year) |
|---|---|---|
| Pro Lite | $60 | ~NZ$90 |
| Pro | $120 | ~NZ$180 |
| Pro+ | $150 | ~NZ$225 |
| Pro Max | $600 | ~NZ$900 |
| Pro Max+ | $750 | ~NZ$1,125 |
Your consumer rights in New Zealand
Refund and cooling‑off
There is no evidence that a statutory 14‑day cooling‑off right applies to Font Awesome purchases in New Zealand based on the available refund policy.
The company’s published policy governs refunds: 30 days only if no Pro downloads and no prior use of Pro components.
Dispute and payment options
- If you paid by card, you can contact your card issuer to discuss a disputed charge if you believe you were wrongly billed.
- For purchases via Apple or Google Play, each store has its own refund process and consumer support in New Zealand.
- For unresolved disputes, the New Zealand Commerce Commission and consumer advocacy services can provide guidance on next steps.
Customer experiences
Positive feedback
Some users praise Font Awesome for a large, well‑designed icon library and helpful documentation.
Reviews on platforms like G2 and some Trustpilot posts mention strong customization and generally useful icons.
Negative feedback
Several reviews report difficulty unsubscribing, unresponsive support, and continuing charges despite cancellation attempts.
There are complaints about lack of refunds and frustration with price changes and forced upgrades in some reviews on Trustpilot.
Documentation checklist
What to collect before cancelling
- Order ID, invoice or receipt showing purchase date and plan level.
- The email address associated with the Font Awesome account and any username.
- Evidence that no Pro components were downloaded (if seeking a refund under the 30‑day rule).
What to include in your support request
- Clear statement: request to cancel subscription and stop renewals.
- Request for refund if within 30 days and you meet the no‑download condition.
- Attach receipts and any correspondence; note the payment method used.
Common mistakes
Assuming store purchases are handled the same
Example: Cancelling on the fontawesome.com site does not cancel an App Store or Google Play subscription.
Always check the store where you originally subscribed and cancel there if required.
Missing refund conditions
Example: Requesting a refund after downloading Pro assets or after 30 days will generally be refused under the policy.
Confirm whether you downloaded Pro components before submitting a refund request to avoid disappointment.
Comparative recap
How purchases compare
| Purchase channel | Refund policy | Cancellation ease | Notes |
|---|---|---|---|
| Web (fontawesome.com) | Refund within 30 days only if no Pro downloads | Usually via account settings or support; documentation limited for NZ | Company policy governs refunds and cancellations |
| Apple App Store | Store refund policies apply (Apple handles refunds) | Cancel through Apple subscriptions; Apple UI controls renewal | Contact Apple for store‑side refunds and support |
| Google Play | Store refund policies apply (Google handles refunds) | Cancel through Google Play subscriptions | Contact Google Play for store‑side refunds and support |
After cancelling
Follow‑up actions
- Save written confirmation of cancellation and any support correspondence.
- Monitor your payment method for any unexpected further charges and report them promptly.
Helpful links
- Font Awesome Refunds & Returns
- Font Awesome main site
- Apple subscriptions (NZ)
- Google Play subscriptions
- Trustpilot reviews (NZ)
Address
Corporate postal address
Fonticons, Inc., 307 S Main St, Bentonville, Arkansas 72712, United States.
Notes about contacting
No separate New Zealand postal address for cancellations was found; use the US corporate address or the online support channels on fontawesome.com.
When emailing or submitting a ticket, include the documentation checklist items to speed processing.
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Written by Levi Cooper
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.