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Cancel GALATEA
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I hereby notify you of my decision to terminate the contract relating to the Galatea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Galatea: Easy Method
What is Galatea
Overview
Galatea is a subscription-based storytelling app that delivers immersive, often episodic, fiction and interactive narratives.
Content is accessed via in-app purchases, platform subscriptions (Apple/Google), or web purchases when available.
Content and access
Stories may use points, chapters, or subscriptions to unlock content; some purchases are consumable (points) while others are recurring (subscriptions).
How you manage or cancel depends on where you purchased the subscription or points (in-app, App Store, Google Play, or web/Stripe).
How to cancel Galatea
Cancel inside the Galatea app
- Open the Galatea app on your device.
- Tap “More” → Settings → Manage Subscription inside the app.
- Follow on-screen prompts to cancel; cancelling stops future renewals but access remains until the paid period ends.
Cancel via your platform or web
- Apple App Store: Cancel through your Apple device's App Store subscription settings (not inside the app if purchased via Apple).
- Google Play Store: Cancel via Google Play subscription settings on your Android device or Google account.
- Web (Stripe): If you purchased directly on the web (Stripe), manage or cancel subscriptions at the website where you bought them; web cancellations do not control App Store or Google Play subscriptions.
What happens when you cancel
Access after cancellation
When you cancel a subscription, future renewals stop but you generally retain access until the end of the current paid period.
This applies to app-managed subscriptions and web/Stripe subscriptions unless otherwise specified at purchase.
Data and account status
Cancelling a subscription usually does not delete your account or reading history; content you purchased (non-consumable) typically remains accessible.
Consumable items (points) are often non-refundable and may be treated differently after cancellation.
Will I get a refund?
General refund rules
Refund eligibility depends on purchase platform and item type: consumable points, App Store purchases, Google Play purchases, or web/Stripe purchases each have different rules.
Galatea’s policies differ by platform and may restrict direct refunds for in-app consumables or store-managed purchases.
Platform-specific refund notes
- In-app consumable points: Non-refundable. Refund requests must be made to the respective App Store provider.
- Apple App Store purchases: Refund requests must be submitted to Apple (developers cannot issue Apple refunds directly). Apple typically requires requests within a stated timeframe (see Apple policy).
- Google Play purchases: Requests go through Google Play; Galatea does not process Google Play refunds directly and Google has its own time limits (e.g., short window for automated refunds).
- Web/Stripe purchases: Point purchases on the web are final (no refunds). Subscription refunds may be requested via Galatea support but are generally only considered within 7 days; after that, refunds for active, functioning subscriptions are not usually provided.
Galatea plans and pricing
Pricing availability
No verified Galatea pricing in South African rand (ZAR) was found in available sources.
Prices vary by platform and user region and are generally shown within the app or the store at point of purchase.
Contact for exact pricing
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Individual subscription / in-app purchases | Contact for pricing | Displayed in-app or in your App Store / Google Play region |
| Annual / monthly passes | Contact for pricing | Varies by region and promotional offers |
| Points / consumables | Contact for pricing | Purchased in-app; points are generally non-refundable |
Your consumer rights in South Africa
Cooling-off period
Under the South African Consumer Protection Act, consumers have a 7-day cooling-off period for online purchases of services.
This allows cancellation and refund for digital subscriptions if initiated within 7 days, unless the service was fully performed with your informed consent.
When to escalate
If you experience misleading pricing (for example, unexpected annual charges) or difficulty obtaining refunds, you may lodge a complaint with the National Consumer Commission.
Keep records of receipts, screenshots, and any communications with Galatea or store providers when filing complaints.
Customer experiences
Positive feedback
- Some users praise the stories and point systems that do not expire for certain purchases.
- Reviewers on some platforms noted good value from annual passes and described the app as enjoyable and convenient for serialized reading.
Negative feedback
- Many users report confusing or misleading pricing displays and difficulty obtaining refunds.
- Complaints include trouble cancelling, being charged after cancelling, locked chapters after payment, rising chapter costs, and slow or unresponsive support.
Documentation checklist
Essential items to gather
- Purchase receipt or order confirmation (email or in-app receipt).
- Transaction ID and date of purchase/subscription start and renewal dates.
- Screenshot of subscription status in the app or in your App Store / Google Play account.
Support and complaint preparation
- Records of any messages to Galatea support and their responses (dates and content).
- Evidence of misleading pricing or unexpected charges (screenshots showing advertised price vs charged amount).
Common mistakes
Canceling the wrong place
Many users cancel inside the app but actually purchased through the App Store or Google Play; the subscription continues unless cancelled in the correct store.
Always verify which platform processed the charge before cancelling.
Expecting refunds for consumables
Assuming points or consumable chapter purchases are refundable is a common error; these are typically non-refundable and require store-level refund requests if any.
Also, missing the 7-day window for web refunds or the platform-specific refund windows can void refund eligibility.
Comparative recap
At-a-glance comparison
| Method | How to cancel | Refunds possible | Notes |
|---|---|---|---|
| App (in-app) | Tap “More” → Settings → Manage Subscription in the app | Future renewals stop; refunds depend on platform and item type | Access typically remains until period end |
| Apple App Store | Cancel via your Apple device's App Store subscription settings | Request refunds from Apple (developers cannot refund Apple purchases) | Apple sets refund eligibility and timeframes |
| Google Play Store | Cancel via Google Play subscription settings | Request refunds through Google Play; Galatea does not process directly | Google Play has its own refund rules and short windows |
| Web (Stripe) | Manage or cancel subscription at the website where purchased (web checkout) | Subscription refunds may be requested within 7 days; point purchases are final | Web cancellation does not affect App Store/Google Play subscriptions |
After cancelling
Immediate steps
Confirm cancellation status in the platform where you made the purchase (app settings, App Store, Google Play, or web account).
Keep screenshots or emails showing the cancellation and the end date of your access period.
Next actions if you need a refund or dispute
- For App Store purchases, submit a refund request to Apple with your receipt and explanation.
- For Google Play purchases, request a refund via Google Play support within their allowed timeframe.
- For web/Stripe purchases, contact Galatea support promptly and include transaction details; request a refund within 7 days if applicable.
- If you believe your consumer rights under South African law were breached, consider contacting the National Consumer Commission and include your documentation.
Address
Registered office
Galatea corporate address on record: 20-22 Wenlock Road, London, England, N1 7GU.
Contact notes
Use in-app support or the platform where you purchased for the fastest resolution of subscription and purchase issues.
When escalating, include the documentation checklist items to support your complaint or refund request.