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Cancel GENIALLY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Genially service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Genially: Easy Method
What is Genially
Overview
Genially is a web-based SaaS platform for creating interactive, visual content such as presentations, infographics, quizzes and more.
It targets educators, marketers and teams who want templates and interactivity without advanced design software.
Primary uses
Common uses include classroom materials, sales or marketing presentations, and interactive reports or tutorials.
The platform emphasizes templates, animations and collaborative workspaces for teams and organizations.
How to cancel Genially
Cancel via Genially website (Workspace Owner or Administrator)
- Sign in to the Genially account as the Workspace Owner or an Administrator.
- Go to Settings in the Workspace where the subscription is active.
- Select “Cancel my plan” and follow the on-screen confirmation steps.
- Ensure you cancel in advance of renewal; Genially requires cancellation at least 30 days before renewal for it to apply to the next period.
App Store / Google Play purchases
- Purchases made through the iOS App Store or Google Play are managed by Apple or Google respectively.
- Use the App Store or Google Play subscription settings to cancel or request refunds under those platforms’ policies.
- Genially’s own terms do not explicitly address App Store / Google Play cancellations; platform rules apply.
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of the current paid period; you keep access until that date.
After the period ends, your paid features are removed and the subscription will not renew.
Data and content
Your account content remains accessible according to Genially’s retention and account policies, but editing or premium features will be restricted after expiry.
Export any critical content or backups before the end of the paid period to avoid losing premium access to features needed for export.
Will I get a refund?
Genially’s stated policy
Genially’s Terms state that digital content is provided immediately, which removes the right to withdraw and makes payments non‑refundable.
The Terms explicitly say payments are non‑refundable and that no refunds or credits are provided for partial periods. See the official terms: Genially Terms.
Exceptions and practical realities
- Many users report being refused refunds, including for annual charges; Genially’s FAQs and reviews indicate a “no refunds” practice. See user reviews: Capterra reviews.
- If you purchased via App Store or Google Play, refund requests follow those platforms’ processes and policies rather than Genially’s direct policy.
Genially plans and pricing
Available pricing information
Verified public sources used for this guide do not list specific plan prices or rates.
If you need exact costs, sign in to your account billing section or contact Genially sales via the official site.
Contact for exact pricing
Because pricing is not published in the verified sources consulted, please request current plans and rates through your account or Genially support.
| Plan | Period | Price |
|---|---|---|
| Starter / Free | Contact for pricing | Contact for pricing |
| Individual / Pro | Contact for pricing | Contact for pricing |
| Team / Workspace | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and withdrawal rights
South African consumer law (the Consumer Protection Act) generally provides a short cooling-off right for certain digital purchases, often 7 - 14 days.
However, the right can be affected if the consumer has already started using the digital content or has expressly waived the right under clear terms.
How this applies to Genially
- Genially’s terms say users waive withdrawal rights because digital content is delivered immediately, and state “no refunds.”
- That statement may conflict with South African statutory rights; local law can give consumers remedies despite a supplier’s no‑refund policy.
- If you believe your consumer rights apply, gather evidence and consider contacting a local consumer protection body or legal advisor for next steps.
Customer experiences
Positive feedback
Users praise Genially for ease of use, attractive interactive templates and classroom suitability.
Review platforms note strong value for educators and creative features. See reviews: Trustpilot.
Negative feedback
Common negative themes include confusing team/workspace billing, unclear cancellation routes and problems obtaining refunds.
Several reviewers report poor customer service responsiveness and difficulty reaching a human representative. See user reports: Capterra.
Documentation checklist
Before you cancel
- Your Genially account email and username.
- Invoices or receipts showing payment dates and amounts.
- Workspace name and proof you are Workspace Owner or Administrator (if applicable).
If you plan to dispute or request a refund
- Screenshots of billing, renewal notices and the subscription settings screen.
- Copies of support requests, chat transcripts and any replies.
- Dates of attempted cancellations and any confirmation messages received.
Common mistakes
Canceling the wrong account or workspace
Many problems arise when users cancel a personal account but the subscription is on a team Workspace.
Always verify which Workspace holds the paid plan and that you have Owner/Administrator rights before canceling.
Assuming an automatic refund or immediate termination
Assuming that canceling triggers a refund or immediate loss of charges is a frequent error - Genially’s terms state cancellations take effect at period end and payments are non‑refundable.
Also, relying solely on chatbots or unclear FAQ advice can delay resolution; keep records of all interactions.
Comparative recap
Quick feature comparison
The table below summarizes key consumer-facing aspects based on verified sources and user reviews.
| Feature | Genially |
|---|---|
| Cancellation process | Workspace Owner/Administrator cancels in Settings; allow 30 days before renewal for change to apply. |
| Refund policy | Payments stated as non‑refundable in Terms; many users report refunds refused. |
| Pricing transparency | Pricing not published in verified sources used here; contact Genially for current rates. |
| Customer support | User reports indicate difficulties contacting human support and slow responses. |
After cancelling
Immediate next steps
- Save or export any content you need while you still have paid access.
- Keep cancellation confirmation screenshots and billing records for future reference.
If you need a refund or want to dispute a charge
- Submit a clear support request through your Genially account and attach invoices and screenshots.
- If purchased via App Store or Google Play, use Apple/Google refund mechanisms.
- If you are in South Africa and believe your statutory rights apply, collect evidence and consider contacting a local consumer protection authority or legal advisor.
Official Genially Terms: https://genially.com/terms/
User reviews and reports: Capterra reviews • Trustpilot
Address
Headquarters
Genially is headquartered in Córdoba, Spain: Plaza Ramón y Cajal 4, 4th Floor, 14003 Córdoba, Spain.
Support and contact notes
Official support and billing actions are handled through your Genially account and the Genially website.
For terms and policy details consult the official Terms page: Genially Terms.