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I hereby notify you of my decision to terminate the contract relating to the Geocaching service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Geocaching: Easy Method
What is Geocaching
Overview
Geocaching is a location-based outdoor activity and service that uses GPS and a mobile or web app to find hidden containers called caches.
The service offers free accounts and paid Premium Memberships that unlock advanced search and navigation features.
Premium membership
Premium Membership is an auto-renewing subscription providing extra features in the app and on Geocaching.com.
Subscriptions bought through Apple or Google are billed by those stores; site purchases are billed by Geocaching.
How to cancel Geocaching
Cancel via Apple App Store (iOS)
- Open your Apple ID / App Store subscription settings and find the Geocaching subscription.
- Cancel the subscription there; uninstalling the app will NOT stop auto-renewal.
- Geocaching cannot process App Store refunds; Apple handles those requests.
Cancel via Google Play or web
- For Google Play, cancel in your Google Play account (play.google.com or the Play Store app).
- For purchases on Geocaching.com, sign in and go to Settings → Account → Manage Premium Membership → Stop Recurring Membership.
- Uninstalling the app does not cancel web or Google Play subscriptions.
Official help pages
For details on cancelling in-app subscriptions see Geocaching’s help overview.
Official cancellation instructions are available at the help page: Geocaching help: subscriptions.
What happens when you cancel
Access after cancellation
When you cancel, your Premium access remains until the end of the current paid period.
Auto-renewal is stopped, but you retain paid features for the time you already paid for.
Account and data
Your account, finds, logs and saved items remain on your account after cancellation.
Deleting the app does not delete your Geocaching account or data; account deletion is a separate action.
Will I get a refund?
Site and Google Play refunds
- Monthly subscriptions (site or Google Play): refund only if you cancel within 14 days of initial purchase.
- Yearly or quarterly (site or Google Play): you must email Geocaching within 30 days of purchase or renewal to request a refund.
- Access typically ends up to one week after cancellation and refund processing for yearly/quarterly refunds.
Apple App Store refunds and regional rules
Apple App Store purchases follow Apple’s refund and cancellation rules; Geocaching cannot grant App Store refunds.
EEA/UK statutory withdrawal rights do not apply in South Africa; South African users rely on the provider’s published refund policy.
Geocaching’s refund policy is published here: Geocaching refund policy.
Geocaching plans and pricing
South Africa App Store prices (January 2026)
Below are the prices listed for the official Geocaching app in the South Africa App Store as of January 2026.
Actual billed amounts may vary slightly due to App Store conversions and VAT.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium Membership (lower tier) | R119.99 | Monthly | Full Premium access as per app description |
| Monthly Premium Membership (higher tier) | R149.99 | Monthly | Full Premium access as per app description |
| 3‑Month Premium Membership | R199.99 | 3 Months | Full Premium access as per app description |
| Annual Premium Membership (lower tier) | R579.99 | Annual | Full Premium access as per app description |
| Annual Premium Membership (higher tier) | R779.99 | Annual | Full Premium access as per app description |
Pricing notes
Two monthly and two annual tiers appear in the App Store listing; this likely reflects regional pricing or tiered offers.
If you need exact billing details, check your App Store or Google Play receipt before cancelling.
Your consumer rights in South Africa
Statutory rights
South African consumer law (Consumer Protection Act) does not grant a statutory online subscription 'cooling-off' period comparable to EEA/UK withdrawal rights.
Refunds for subscriptions in South Africa are governed by the provider’s published policy rather than an automatic 14-day statutory right.
How this applies to Geocaching
Geocaching’s published refund policy sets the terms for South African users and does not extend EEA/UK statutory withdrawal benefits to South Africa.
If you need help interpreting the policy, refer to Geocaching’s refund policy page for the definitive terms.
Customer experiences
Common complaints
Some users report unauthorized charges, difficulty locating and changing subscription settings, and delays in customer support responses.
Reviews discussing these issues are visible on public review pages and point to login or email-notice problems in some cases.
Balanced perspective
Many cancellations proceed without issues when done through the correct store (Apple/Google) or via the account settings on Geocaching.com.
If you follow the correct cancellation route and retain proof (receipts/screenshots), you reduce the chance of disputes.
Examples of user reports are listed on review pages such as Trustpilot: Geocaching on Trustpilot.
Documentation checklist
Before you cancel
- Locate the receipt or order confirmation email showing the purchase date and billing method.
- Note which store billed you (Apple App Store, Google Play, or Geocaching.com).
Proof to keep after cancelling
- Take screenshots of subscription settings showing cancellation and dates.
- Keep email confirmations, transaction IDs and any replies from Geocaching or the app store.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the Geocaching app does not stop auto-renewal by Apple or Google Play.
Always cancel in the store where you originally purchased the subscription.
Assuming statutory refunds apply
Some users expect a 14-day automatic refund right; that EEA/UK rule does not apply in South Africa for site purchases.
Refunds are only available under the terms in Geocaching’s refund policy or the app store’s rules.
Comparative recap
Quick method comparison
| Method | Where to cancel | Refund eligibility | Typical access after cancel |
|---|---|---|---|
| Apple App Store | Apple ID / App Store subscription settings | Apple’s refund policy; Geocaching cannot grant App Store refunds | Access continues until end of Apple‑paid period |
| Google Play | Google Play account (play.google.com or Play Store app) | Monthly: refund if cancelled within 14 days (site/Google rules); otherwise as per policy | Access continues until end of Google‑paid period |
| Geocaching.com (site) | Settings → Account → Manage Premium Membership → Stop Recurring Membership | Monthly: 14‑day refund if within 14 days of initial purchase. Yearly/quarterly: notify within 30 days. | Access continues until end of the paid period or until refund processing closes access |
Takeaway
Cancel in the same place you purchased and keep proof of cancellation to avoid disputes.
Check the relevant refund rules (site, Google Play, or Apple) before requesting a refund.
After cancelling
Follow-up actions
- Keep cancellation confirmation and any transaction IDs for at least 60 days.
- If you expect a refund and do not receive it, contact the store (Apple/Google) or Geocaching support with your documentation.
Useful links
Geocaching subscription help: Geocaching help.
Geocaching refund policy: Refund policy.
Address
Postal contact
PO Box 2476, Northriding, Gauteng, 2162, South Africa.
Notes
This guide is for information only and is based on Geocaching’s published policies and public reviews.
For the final word on refunds and account actions, consult the official pages linked above or contact the store that billed your subscription.