Cancellation Geozilla: Easy Method

What is GeoZilla

Overview

GeoZilla is a subscription-based location-tracking service for families and friends that provides real-time GPS locations, safety alerts and location history. It runs as a mobile app (iPhone and Android), a web account, and as a service plan for GeoZilla GPS Trackers.

Main features

Key features include live location sharing, arrival/departure notifications and family coordination tools across devices. Subscriptions unlock Premium features and longer location history.

How to cancel GeoZilla

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions → select GeoZilla → Cancel.
• Cancel at least 24 hours before renewal to avoid the next charge; access remains until the end of the current billing period per GeoZilla terms.

Cancel on Android (Google Play)

• Open Play Store → Menu → Subscriptions → GeoZilla → Cancel.
• Cancel at least 24 hours before renewal; you keep access until the end of the paid period according to GeoZilla terms.

Cancel via GeoZilla website

• Sign in at GeoZilla.com → Subscriptions → click the Cancel Renewal button to stop future charges.
• Website cancellations stop future renewals but do not shorten the current paid cycle. See GeoZilla support for details: Cancel Premium Subscription (GeoZilla).

Cancel GPS Tracker service plan

• Contact GeoZilla support and provide the Tracker’s 9‑digit ID to cancel the service plan.
• Cancellation of the service plan stops location updates for the tracker unless you reactivate the plan. See: How to cancel the service plan.

What happens when you cancel

Access after cancellation

When you cancel via the App Store, Google Play or website, access to Premium features typically continues until the end of the current billing period. GeoZilla’s Terms of Use confirm subscriptions remain active until that period ends.

Account and data

Cancelling a paid subscription stops future billing but does not necessarily delete your account or location data. If you need data removal, contact GeoZilla support and confirm any data-retention details in their Terms of Use.

Will I get a refund?

Subscription refunds (website vs app stores)

GeoZilla’s policy: refunds for Premium subscriptions purchased on the website may be possible within 30 days if the issue is caused by a technical bug; otherwise unused time is generally non‑refundable. See: GeoZilla refund policy.

For subscriptions bought through Apple or Google Play, request refunds from Apple (reportaproblem.apple.com) or Google Play (Order History → Report a problem → Request refund).

GPS Tracker purchases and returns

Physical GPS Trackers: full refund is possible within 30 days of receipt if returned in original condition with receipt. After 30 days, defective devices may be replaced or refunded after support confirms the fault.

See GeoZilla’s tracker return policy: Tracker return & refund policy.

GeoZilla plans and pricing

Pricing table

Notes on pricing

These are in‑app purchase prices listed for South Africa (ZA) around late 2025 and may vary by platform or over time. Verify the exact price in the App Store, Google Play or on GeoZilla’s website before purchase.

Where prices apply

Prices shown are the App Store / in‑app listings; web purchases may use different billing systems. Platform-specific billing rules (Apple/Google) also affect cancellations and refunds.

Your consumer rights in South Africa

GeoZilla’s stated policy

GeoZilla’s Terms of Use do not offer a 14‑day cooling‑off period to South African customers; the 14‑day right applies only to users in the EEA/UK per their terms: GeoZilla Terms of Use.

Local statutory rights

South African consumers have protections under local law (for example, the Consumer Protection Act) that may entitle them to cooling‑off rights or refunds in certain cases.

Because GeoZilla’s policy does not explicitly adopt the 14‑day EEA right for South Africa, rely on local statutory remedies and consult local consumer-protection authorities if needed.

Customer experiences

Positive feedback

Many users report GeoZilla as reliable for family tracking, useful arrival/departure notifications and cross‑platform coordination between iPhone and Android.

Some customers also reported successful support resolutions and refunds when issues were addressed by support teams.

Negative feedback

Reported problems include unexpected or unauthorized charges, difficulty cancelling trial plans, laggy performance and delayed or false notifications.

Some users describe misleading billing practices and have reported struggles when seeking refunds or explaining charges to support.

Documentation checklist

Before contacting support

• Receipt or order confirmation (App Store/Google Play or website).
• Date and amount of any unexpected charges, plus bank/card statement screenshots.
• For trackers: the device’s 9‑digit Tracker ID and proof of purchase.

When submitting a refund or dispute

• Screenshots of subscription status in the app or website (Subscriptions page).
• Correspondence with support, ticket numbers or reference IDs if available.
• Exact device and account details (email used for the GeoZilla account).

Common mistakes

Timing errors

Waiting until the renewal date to cancel can result in an unwanted charge - cancel at least 24 hours before renewal for app‑store purchases. App stores and GeoZilla keep access until the paid period ends.

Billing confusion

Failing to determine where the subscription was purchased causes delays: Apple and Google manage billing for their stores, while web purchases are handled by GeoZilla directly.

Also, cancelling the tracker service but not the account (or vice versa) can leave parts of the service still active and billable.

Comparative recap

Summary table

Quick takeaways

Use the same channel where you purchased the subscription to cancel and to request refunds (App Store, Google Play, or GeoZilla website).

Keep receipts and screenshots; act at least 24 hours before renewal to minimise accidental charges.

After cancelling

If you still see charges

First check where the subscription was billed (Apple/Google or GeoZilla web). For App Store and Google Play purchases, request refunds via the platform. For web purchases, contact GeoZilla support.

Useful links

• GeoZilla Terms of Use: https://geozilla.com/terms-of-use/
• Cancel Premium Subscription (GeoZilla support): How can I cancel my Premium Subscription?
• Refund policy: GeoZilla Premium subscription - Refund policy
• Tracker cancellation: How to cancel the service plan
• Tracker returns/refunds: GeoZilla GPS Tracker return & refund policy

Address

Registered office

GZ TECH LTD - Parnithos, 9 Flat/Office A, Germasogeia, 4040, Limassol, Cyprus.

Contacting support

For subscription cancellations, refund requests and tracker service queries use GeoZilla support channels referenced above. Include receipts, Tracker ID (if applicable) and screenshots to speed resolution.