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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Github service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Github: Easy Method
What is GitHub
Overview
GitHub is a web-based platform for Git version control and collaborative software development.
It provides repositories, issue tracking, CI/CD integrations, and developer tools for individuals and teams.
Why users subscribe
Users subscribe for added features such as private repository tools, Copilot AI assistance, and enhanced collaboration options.
Subscriptions can be purchased either directly on GitHub's website or via mobile in-app purchases on the Apple App Store and Google Play.
How to cancel GitHub
Canceling in-app (iOS)
- Open iOS Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find the GitHub or Copilot subscription and tap Cancel Subscription.
Canceling in-app (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon, then Payments & subscriptions > Subscriptions.
- Select the GitHub or Copilot subscription and tap Cancel subscription.
Notes about app-store cancellations
- Subscriptions purchased through the Apple App Store (iOS) must be cancelled via iOS Settings → Your Name → Subscriptions.
- Subscriptions purchased through the Google Play Store (Android) must be cancelled via Google Play Store → Subscriptions.
- GitHub does not directly manage cancellations made via app stores; follow the store process for confirmation.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current billing period.
You retain access to any paid features until that expiry date; features will revert to the free tier when the period ends.
Automatic renewal and billing
Subscriptions automatically renew unless cancelled before the renewal date.
Cancellation takes effect at the end of the current billing period; you will not be billed for subsequent periods.
Data and account effects
Your repositories, issues, and data remain intact after subscription cancellation, subject to limits of the free plan.
If you downgrade from a paid plan, storage, actions minutes, or other quotas may change to free-tier limits.
Will I get a refund?
Refund policy for app-store purchases
- All purchases via Apple App Store or Google Play must follow the respective platforms’ refund policies.
- GitHub does not offer direct refunds for transactions made through those app stores.
How to request a refund
Refund requests must be made through Apple or Google in accordance with their terms (for example, Apple App Store Refund Policy or Google Play Refund Policy).
Provide purchase receipts, dates, and a clear explanation when you file a request with the store.
Exceptions and support
If your purchase was made directly on GitHub.com, refund eligibility follows GitHub’s own policies; for app-store purchases, the store controls refunds.
Because GitHub does not handle app-store refunds, your primary recourse is the platform where the purchase occurred.
GitHub plans and pricing
In-app plans (iOS App Store, South Africa)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| GitHub Pro (in-app purchase) | R69.99 | One-time / Monthly | Advanced tools in private repos for an individual; includes GitHub Pro access |
| Copilot Pro (in-app purchase) | R199.99 | Monthly | Unlimited AI code completion, chat assistance, mobile access |
| Copilot Pro+ (in-app purchase) | R799.99 | Monthly | Maximum flexibility and model choice |
Web-based plans (reference pricing)
GitHub’s web pricing is listed in USD on its website and converts to ZAR at point of sale.
Example web plans include Team at $4 USD/month and Enterprise at $21 USD/month (USD prices are indicative).
Your consumer rights in South Africa
Third-party platform purchases
Purchases made via the Apple App Store or Google Play are third-party platform transactions.
Consumer protection under South African law (such as the Consumer Protection Act) applies via those platforms’ terms and any applicable local law.
Recourse when GitHub is not the seller
- Because GitHub does not handle app-store refunds, you must use Apple’s or Google’s dispute and refund processes for recourse.
- Keep receipts, subscription identifiers, and communication records when seeking a refund or disputing a charge.
When to escalate
If the platform’s process does not resolve your issue, consider contacting your bank or card issuer for charge dispute options.
You may also seek advice from South African consumer protection bodies if platform remedies fail.
Customer experiences
Positive feedback
Capterra reviews in South Africa show strong ratings: Ease of Use 4.4, Customer Service 4.3, Features 4.7, Value for Money 4.6, overall 4.8/5 (based on 6,140 reviews).
Many users praise GitHub for excellent collaboration tools, version control features, and seamless CI/CD integrations.
Negative feedback
Trustpilot reviews include complaints about billing, free trial handling, and slow or missing customer support responses.
Reported issues include users charged early despite advertised free trials and unresolved support tickets for products like Copilot Pro.
Balanced takeaway
Overall, many find GitHub highly effective for development workflows, but billing and app-store support issues are recurring pain points for some users.
Maintain clear records of purchases and cancellations to reduce friction if problems arise.
Documentation checklist
What to gather before cancelling
- Purchase receipt or invoice from the App Store or Google Play.
- Your Apple ID or Google account email used for the purchase.
- The subscription name (e.g., Copilot Pro) and the purchase date.
What to keep after cancelling
- Confirmation of cancellation from the App Store or Google Play.
- Screenshots of subscription screens and any support correspondence.
- Billing statements showing charges in case you need to dispute a payment.
Common mistakes
Trying to cancel on GitHub.com for an in-app purchase
Users sometimes look for cancellation options on GitHub.com after buying on mobile stores.
Remember: app-store purchases must be cancelled in the device store settings, not on GitHub’s website.
Missing the renewal window
Canceling after the renewal date means you will be charged for the next period; cancellation only stops future renewals.
Set a calendar reminder a few days before the renewal date to avoid unexpected charges.
Assuming immediate refund
Some expect immediate refunds after cancelling; app stores handle refunds and may deny them under their policies.
If you need a refund, submit a claim to Apple or Google with evidence and a clear reason for the request.
Comparative recap
At-a-glance comparison
| Plan | Price | Period | Best for |
|---|---|---|---|
| GitHub Pro (in-app) | R69.99 | Monthly | Individual developers needing advanced repo tools |
| Copilot Pro (in-app) | R199.99 | Monthly | Developers wanting unlimited AI code completion |
| Copilot Pro+ (in-app) | R799.99 | Monthly | Users requiring maximum model choice and flexibility |
| Team (web) | $4 USD | Monthly | Small teams collaborating on private repos |
| Enterprise (web) | $21 USD | Monthly | Large organisations with advanced security and support needs |
How to choose
Choose in-app purchases for convenience on mobile; choose web plans for team and enterprise features billed in USD.
Compare feature sets and limits rather than only price before cancelling or upgrading.
After cancelling
Confirming cancellation
- Check your App Store or Google Play subscription page for cancellation confirmation and expiry date.
- Keep screenshots or emails as proof in case of billing disputes.
Next steps if there is a problem
If you need to request a refund or dispute a charge, file the request with Apple or Google following their procedures.
For additional context on cancellations and community tips, see this community gist:
Cancellation tips and notes (community gist)
Address
GitHub presence
GitHub hosts global services online and does not publish a dedicated retail office address for South Africa.
Events or temporary engagements (for example, past events in Johannesburg) do not imply a permanent local office.
Contacting support
If you need official support for web purchases, use GitHub’s support channels on their website (support access depends on plan type).
For app-store purchases, contact Apple Support or Google Play support through your device or their help pages.