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Cancel GOHIGHLEVEL
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I hereby notify you of my decision to terminate the contract relating to the Gohighlevel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gohighlevel: Easy Method
What is Gohighlevel
Overview
GoHighLevel is a SaaS platform built for marketing agencies that combines CRM, funnels, automation, and client subaccounts into a single product.
It is subscription-based and billed through the HighLevel platform or via app marketplaces for certain purchases.
Main users
The primary users are marketing agencies, consultants, and resellers who white-label or manage multiple client subaccounts.
The platform includes resold add-on subscriptions that can be managed inside subaccounts and a core SaaS plan for the main account.
How to cancel Gohighlevel
Cancel resold add-on subscriptions (in-app)
- Open your HighLevel account and go to Settings → Billing → Subscriptions.
- Find the resold add-on subscription in the list and click it to open the cancel modal.
- Choose either "Cancel immediately" or "End of billing cycle" and confirm the action.
- For step-by-step reference see the official guide: Cancellation for reselling subscriptions (in-app).
Cancel core SaaS plan or App Marketplace purchases
- Core SaaS cancellation processes (web, App Store, Google Play) are not clearly detailed in public HighLevel documentation.
- If you purchased via the App Store or Google Play, follow those platform policies for subscription cancellation and refunds.
- When in doubt, contact HighLevel support and keep records of any cancellation confirmations and timestamps.
What happens when you cancel
Access and feature changes
When a subscription is canceled, access to paid features will end either immediately or at the end of the billing cycle depending on the option you chose.
Subaccounts and resold add-ons cancelled in-app will stop renewing as configured in the cancel modal.
Billing and renewals
Cancellations stop future renewals; past charges are not automatically reversed under the standard policy.
App marketplace renewals follow the marketplace's billing and renewal rules, which may differ from HighLevel's web billing.
Data export and retention
Export any important data (contacts, funnels, automations) before cancellation to avoid losing access after the subscription ends.
Keep local copies of invoices, billing statements, and screenshots of cancellation confirmations for disputes or evidence.
Will I get a refund?
Official refund policy
HighLevel generally applies a no-refund policy: fees are non-refundable and no prorated credits are offered except at HighLevel’s sole discretion.
Their Terms of Service state refunds are only made in limited circumstances, such as material adverse changes or certain service interruptions, at the company’s discretion. See the Terms: HighLevel Terms of Service.
App Marketplace and exceptions
- App Marketplace subscription apps may be eligible for a prorated refund only if canceled within 3 days of initial purchase.
- Free trials that are cancelled during the trial incur no charges; renewals are generally non-refundable.
- Defective one-time apps may be refunded if the issue cannot be remedied in a few days, per the marketplace policy: App Marketplace refund policy.
South Africa-specific note
HighLevel’s public policies do not reference South African consumer-law refund rights explicitly.
If you believe local consumer law applies, you may need to pursue remedies through South African consumer-protection channels independently of HighLevel’s stated policies.
Gohighlevel plans and pricing
Pricing overview
Official HighLevel prices are published in USD on the vendor site; no official ZAR prices are provided for South Africa.
The table below shows approximate ZAR conversions based on an estimated 1 USD ≈ 19 ZAR.
Plan comparison table
| Plan | Price (approx ZAR) | Period | Features |
|---|---|---|---|
| Starter | ≈ R1,843/month | Monthly | Core CRM, funnels, email/SMS automation, up to 3 sub-accounts |
| Unlimited | ≈ R5,643/month | Monthly | Everything in Starter + unlimited sub-accounts, API access, white-label desktop app |
| SaaS Pro | ≈ R9,443/month | Monthly | Everything in Unlimited + SaaS mode, automated sub-account creation, rebilling capabilities |
Your consumer rights in South Africa
Legal context
HighLevel’s public terms and policies do not acknowledge South African consumer-law refund rights explicitly.
This means you cannot rely on HighLevel’s documentation alone to confirm statutory South African protections.
Practical steps for South African users
- Keep records: invoices, bank statements, screenshots of trials, cancellations and correspondence.
- If you believe domestic consumer law applies, contact your local consumer-protection authority or seek legal advice about remedies under South African law.
- Escalate disputes in writing to HighLevel support and retain timestamps and ticket numbers for evidence.
Customer experiences
Positive feedback
Many users praise HighLevel for responsive and knowledgeable support and for feature richness and transparent pricing on some review platforms.
Trustpilot reports a high overall score with many customers noting helpful support and a strong feature set: GoHighLevel on Trustpilot.
Negative feedback
Reported issues include billing surprises during trials, difficulty obtaining refunds, and burdensome cancellation experiences for some customers.
Users also report occasional service interruptions and dissatisfaction with compensation or proactive communication when outages occur.
Documentation checklist
Before you cancel
- Export contacts, funnels, automations, and any critical data from your account.
- Download or save recent invoices and payment receipts for your records.
During and after cancellation
- Take screenshots of the cancellation modal and any confirmation messages or emails.
- Note the cancellation date, time, and whether cancellation was immediate or end of billing cycle.
- Save support ticket numbers and correspondence for any disputes.
Common mistakes
Assuming a free trial is fully protected
Some users assume a trial will never result in charges. If you register a payment method or miss cancellation timing, charges may occur.
Always read the trial terms and record the trial end date to avoid unexpected billing.
Not cancelling subaccount add-ons separately
Resold add-on subscriptions in subaccounts must be cancelled in-app under Settings > Billing > Subscriptions.
Failing to cancel a subaccount add-on can result in continued charges even after main account cancellation if the add-on is billed separately.
Relying on verbal confirmation
Verbal promises from support without written confirmation can be hard to prove in a dispute.
Request written confirmation and retain screenshots or emails as evidence of cancellations or refund promises.
Comparative recap
Quick comparison
| Topic | GoHighLevel | Notes |
|---|---|---|
| Cancellation path | In-app for resold add-ons; unclear for core SaaS (depends on purchase channel) | Use Settings > Billing > Subscriptions for subaccount add-ons; contact support for core SaaS questions. |
| Refunds | Generally no refunds; limited exceptions at company discretion | App Marketplace: prorated refund possible within 3 days for subscription apps. |
| Support reliability (reported) | Mixed - many praise support, others report delays | Keep records of communications and escalate if needed. |
| South Africa consumer rights | Not referenced in HighLevel policies | Users should pursue domestic consumer-protection routes if necessary. |
After cancelling
Next steps
Verify that billing has stopped and monitor your card or bank statement for unexpected charges for at least one billing cycle after cancellation.
Export any remaining data and remove payment methods from the account if appropriate.
Where to find official resources
- Cancellation for reselling subscriptions (in-app): help.gohighlevel.com
- App Marketplace refund policy: help.gohighlevel.com
- Terms of Service: gohighlevel.com
- Customer reviews and community feedback: Trustpilot
Address
Company headquarters
HighLevel Inc. (GoHighLevel) headquarters address:
400 North St. Paul Street, Suite 920, Dallas, Texas 75201, United States
Contact notes
Use the official help center links above to open support tickets or to find account-specific billing options.
Keep copies of all correspondence and reference the ticket numbers in any further escalation.