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Cancel HIGGSFIELD AI
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I hereby notify you of my decision to terminate the contract relating to the Higgsfield Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Higgsfield Ai: Easy Method
What is Higgsfield Ai
Overview
Higgsfield Ai is a subscription-based SaaS platform that uses artificial intelligence to analyse and visualise complex datasets for business insights.
The service offers multiple AI models, token packs, and tiered subscription plans for different user needs.
Key uses
Common uses include data analysis, visualization, and automated workflows for creators and enterprises.
Plans may include monthly credits, access to higher-capacity models, and one-time token purchases for in-app usage.
How to cancel Higgsfield Ai
Web (direct purchase)
- Log into your Higgsfield account and open the "Payment Setting" page to disable auto-renewal.
- Or email support@higgsfield.ai from the subscriber's registered email requesting cancellation.
- Cancellation disables auto-renewal; you retain access until the end of the current billing term.
Mobile stores (iOS and Android)
- iOS (App Store): Turn off auto-renewal in your Apple ID account settings at least 24 hours before the trial or subscription period ends.
- Android (Google Play): Cancel via the Google Play Store before the renewal date; Higgsfield requires third-party store cancellations through that store.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal is disabled but your subscription remains active until the end of the paid term.
No pro-rated refunds are provided for partial unused time in the current billing period.
Data and credits
Any credits or tokens you have will remain available until they expire or until the end of your paid period, subject to the platform's terms.
If you have used credits after purchase, this may affect eligibility for certain refunds under Higgsfield policies.
Will I get a refund?
Web purchases (initial)
You may request a refund within 7 days of the initial subscription purchase on the web, provided no credits have been used.
Refunds are subject to a service fee not exceeding 6% of the initial fee and approval under Higgsfield's policy.
Renewals and app-store purchases
Renewals are generally non-refundable; there are typically no refunds for renewals or for the current billing term.
Purchases through the App Store or Google Play are handled by Apple or Google respectively; Higgsfield does not process those refunds directly.
Higgsfield Ai plans and pricing
Summary
Below are approximate monthly prices converted to ZAR from USD at an approximate rate of 1 USD ≈ 18 ZAR.
These figures are estimates and may differ from app-store token pricing or any regional pricing shown in-store.
| Plan | Price (approx.) | 期間 | Features |
|---|---|---|---|
| Basic | R162/month (est.) | Monthly | USD ≈ $9/month; ~150 credits/month |
| Pro | R522/month (est.) | Monthly | USD ≈ $29/month; higher credits/models |
| Ultimate | R882/month (est.) | Monthly | USD ≈ $49/month; full features |
| Creator | R4,482/month (est.) | Monthly | USD ≈ $249/month; enterprise-level |
| Token Packs (in-app) | From R199.99 up to R1,199.99 | One-time | Token credits for in-app usage; separate from subscriptions |
Notes on accuracy
These ZAR conversions are approximate and based on an estimated exchange rate; official pricing may appear in USD or local App Store currency.
If you need exact current pricing, check your purchase receipt or the billing details inside your Higgsfield account or app store listing.
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law, including the Consumer Protection Act (CPA), provides protections for misleading practices and certain rights to withdraw from contracts in defined circumstances.
Digital subscriptions may have a "cooling-off" or withdrawal right in specific cases, but platform-specific refund terms (like a 7-day web refund) can differ from EU standards.
Misleading practices and enforcement
If services are misrepresented (for example advertising "unlimited" features later restricted), you may have grounds to complain under the CPA for deceptive marketing.
For unresolved disputes you can escalate to your bank for a chargeback, or to South African consumer authorities and dispute-resolution bodies as a next step.
Customer experiences
Positive feedback
Some users praise having multiple AI models in one platform and value cinematic visuals and creator-focused tools.
Others highlight ongoing updates and value for certain high-quality AI workflows and features.
Common complaints
Frequent negative reports include deceptive advertising of "unlimited" features that are later restricted or removed.
Users also report buggy UI, slow performance, failed uploads/generations, slow or unhelpful customer service, and difficulties obtaining refunds after unwanted renewals.
Documentation checklist
What to collect
- Account email and username used to subscribe (must match subscriber email for support requests).
- Order ID, invoice or receipt, and the date of purchase or renewal.
- Screenshots of billing charges, subscription status, and any relevant UI showing the issue.
- Records of communications with Higgsfield support and any confirmation messages.
How to present your case
- Send a concise email from the registered account to support@higgsfield.ai with all documentation attached.
- State the desired outcome (cancellation confirmation, refund request, or credit adjustment) and relevant dates.
Common mistakes
Avoid these mistakes
Do not request cancellation from an email address that is not the subscriber's registered email; requests may be ignored for security reasons.
Do not assume cancelling late will trigger a refund; renewals are generally non-refundable.
Examples
Example 1: Waiting until after the renewal date and then asking for a refund without evidence of exceptional circumstances.
Example 2: Asking Higgsfield for a refund of an App Store charge - Apple or Google must be contacted for those purchases.
Comparative recap
At-a-glance comparison
The table below summarises cancellation method, refund likelihood, and post-cancellation access by purchase channel.
| Item | Web (direct purchase) | App Store (iOS) | Google Play (Android) | 期間 |
|---|---|---|---|---|
| How to cancel | Payment Setting page or email support@higgsfield.ai | Turn off auto-renewal via Apple ID settings | Cancel subscription in Google Play Store | Monthly / One-time |
| Refunds | Possible within 7 days for initial web purchase (no credits used) | Handled by Apple; must request via Apple | Handled by Google; must request via Google | Varies |
| Access after cancel | Access remains until end of paid term | Access remains until end of paid term | Access remains until end of paid term | All plans |
After cancelling
Next steps
Keep the cancellation confirmation or email as proof that auto-renewal was disabled.
Check your bank or card statement after the next renewal date to ensure no further charges occur.
If you need help
Contact support@higgsfield.ai from the registered subscriber email if you have questions about cancellation or refunds for web purchases.
For App Store or Google Play purchases, contact Apple or Google support respectively for refund requests and billing disputes.
Address
Primary legal address
Attn: Legal, 535 Mission St, 14th floor, San Francisco, CA 94105, United States.
Mailing / corporate address
919 North Market Street, Suite 950, Wilmington, Delaware, 19801, United States.