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Cancel HITFILM
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I hereby notify you of my decision to terminate the contract relating to the Hitfilm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hitfilm: Easy Method
What is Hitfilm
Overview
HitFilm is a video editing and visual effects software suite developed by FXhome, aimed at filmmakers and content creators who need 2D/3D compositing, editing and VFX tools.
Current status
Artlist/FXhome officially discontinued the FXhome apps including HitFilm as of 15 January 2025. Existing software continues to run but will receive no further updates or official support.
How to cancel Hitfilm
Cancel - before the platform shutdown rules changed
- Write a clear cancellation statement (for example: “Please cancel my HitFilm subscription and do not renew.”).
- Send that statement to FXhome Customer Support at least 14 calendar days before the next automatic renewal, per FXhome Terms.
- Keep proof: save sent messages, support ticket numbers, or screenshots of submissions.
Cancel - after the post-shutdown change (from 15 January 2025)
- Most subscriptions were converted to non-renewing plans automatically; you no longer need to cancel to stop future billing.
- On the renewal date subscriptions should revert to a free version that you keep - confirm by checking your account and emails.
- If you still see an active renewal or charge, contact FXhome support with evidence and request correction.
What happens when you cancel
Access to software
If you cancel before renewal your paid subscription remains active until the end of the paid period in most cases.
After the paid period ends you will lose paid features and may revert to the free/Creator tier, retaining any local project files.
Data, projects and settings
Your local project files and exported media remain on your computer; cancelling a subscription does not delete local files.
Account-stored settings or cloud-saved items depend on FXhome policies - export or backup everything you need before losing paid features.
Will I get a refund?
Change-of-mind refunds (web subscriptions)
FXhome Terms allow a full refund if you cancel within 14 days of order acceptance (the “Cancellation Period”).
Refunds are processed to the original payment method within 14 calendar days after acceptance of the refund request.
Technical problems, exceptions and free plans
- Refunds outside the 14-day cancellation period may be available under statutory consumer rights if the product is defective; FXhome evaluates these cases.
- Free-plan users are not entitled to refunds.
- Keep evidence of defects, error messages and correspondence to support a technical/refund claim.
Hitfilm plans and pricing
Notes on pricing accuracy
Official FXhome pricing is quoted in USD/EUR. The ZAR amounts below are approximate conversions (1 USD ≈ 17 ZAR at time of sourcing) and local reseller listings may differ.
Pricing table
| Plan | Price (approx ZAR) | Period | Key features |
|---|---|---|---|
| HitFilm Creator (annual billing) | ≈ R104/month | Monthly (billed annually) | Unlimited exports up to 4K UHD; HitFilm Creator + Imerge Creator; content library; premium support |
| HitFilm Creator (monthly billing) | ≈ R150/month | Monthly | Same as above, billed month-to-month |
| HitFilm Pro (annual billing) | ≈ R167/month | Monthly (billed annually) | HitFilm Pro + Imerge Pro; Mocha HitFilm; BorisFX 3D Objects; exports up to 8K; premium support |
| HitFilm Pro (estimated monthly) | ≈ R267/month | Monthly | Same Pro features, estimated month-to-month price |
| Movie Essentials Key (local reseller) | R115 (one-time) | One-time | Digital key for HitFilm Movie Essentials (reseller listing) |
Your consumer rights in South Africa
Statutory protections
FXhome’s Terms confirm statutory consumer protections apply; in South Africa those statutory rights may provide remedies where digital content is faulty or not as described.
Practical steps under South African law
- If the software is defective, document the issue and request repair, replacement, or refund from the supplier.
- If needed, escalate to the National Consumer Commission or seek independent legal advice about remedies under the Consumer Protection Act (CPA).
Customer experiences
Positive reports
Many users praise HitFilm’s free tier value, compositing and VFX features, and accessible tutorials for beginners.
See sample positive feedback collected on review listings.
Negative reports and trends
- After acquisition and eventual discontinuation many users reported bugs, broken features and poor support response.
- Cancellation has been described as confusing or obstructive by some users, prompting chargebacks or migration to alternatives.
- Subscription reversion or loss of pro features mid-project has been reported by some users.
Documentation checklist
Before contacting support
- Order number or invoice ID.
- Account email and subscription ID (if shown in your account).
- Date of purchase and renewal date.
Evidence to include
- Screenshots of billing, subscription page, or error messages.
- Copies of any support messages or ticket numbers.
- Payment receipts or bank/credit card transaction records.
Common mistakes
Assuming cancellation in-app is sufficient
Some users assume cancelling inside the app or deleting the app cancels billing; FXhome requires a clear cancellation statement to support for many web subscriptions.
Missing the 14-day notice or refund window
Waiting until after automatic renewal or missing the 14-day cancellation/refund window may forfeit a simple change-of-mind refund.
Always check renewal dates and submit cancellation or refund requests early with evidence.
Comparative recap
At-a-glance comparison
| Plan | Approx price (ZAR) | Period | Main differences |
|---|---|---|---|
| HitFilm Creator (annual) | ≈ R104/month | Annual billing | 4K exports, Creator features, Imerge Creator, content packs |
| HitFilm Creator (monthly) | ≈ R150/month | Monthly | Same features, flexible monthly billing |
| HitFilm Pro (annual) | ≈ R167/month | Annual billing | Pro toolset, Mocha, BorisFX, 8K exports, advanced VFX |
| HitFilm Pro (monthly) | ≈ R267/month | Monthly | Pro features with month-to-month flexibility |
After cancelling
Immediate actions
- Confirm cancellation or non-renewal by checking your account and email for a confirmation message.
- Backup project files, assets and export any needed media while you still have paid features available.
Where to get help and official references
- FXhome Terms and refund/cancellation policies: FXhome Terms.
- If you can’t cancel in your account, FXhome help article explaining the post-shutdown behaviour: I can’t cancel my renewal - what do I do?
- News about the discontinuation of FXhome apps: CGChannel - Artlist discontinues FXhome apps.
Address
Registered business address
FXhome Ltd, Wheatstone House, 54 High Street, Marlborough, Wiltshire, SN8 1AA, United Kingdom.
How to use the address
You can use this address in formal written correspondence if requested by support or for consumer complaints sent by post.
For most cancellations and refund requests, FXhome directs users to submit a clear statement to Customer Support as described in their Terms and Help pages.