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Cancel HOTSPOT SHIELD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotspot Shield: Easy Method
What is Hotspot Shield
Overview
Hotspot Shield is a subscription-based virtual private network (VPN) service that encrypts your internet connection and masks your IP address.
It is used to improve privacy, access geo-restricted content, and secure browsing on public Wi‑Fi networks.
Core uses
Common uses include streaming, secure remote access, and preventing tracking on unsecured networks.
Plans are sold via the Hotspot Shield website, Google Play, and Apple App Store, with platform-specific purchase and cancellation rules.
How to cancel Hotspot Shield
Google Play Store (Android)
- Open Google Play on your Android device.
- Tap your profile, go to Payments & subscriptions → Subscriptions → select Hotspot Shield → Cancel subscription.
- Note: uninstalling the app does not cancel the subscription.
Apple App Store (iOS / Mac)
- On iOS: Settings → tap your name → Subscriptions → Hotspot Shield → Cancel Subscription.
- On Mac: App Store → sign in/name → View Information → Manage Subscriptions → Edit → Cancel Subscription.
- Important: App Store purchases must be cancelled through Apple; Hotspot Shield cannot cancel App Store subscriptions for you.
Hotspot Shield Dashboard (Web)
- Log into your Hotspot Shield account dashboard on the website.
- Go to Account info and click "Cancel" in the membership section to stop auto‑renewal.
- Cancelling this way stops future billing but does not automatically issue a refund - refunds require a separate request via support.
Direct purchase / Terms of Service
- If you purchased directly, you can cancel via the account dashboard or by emailing Hotspot Shield support.
- You must cancel at least 1 day before the next billing cycle to prevent the upcoming charge.
- Check your account page or receipts for your exact renewal date before cancelling.
What happens when you cancel
Access and service period
Cancelling a subscription generally stops auto‑renewal but does not immediately delete your account.
You usually retain access to the paid features until the end of the current billing period.
Billing and refunds
Canceling does not guarantee a refund; refunds are handled according to the purchase channel and Hotspot Shield policies.
Direct purchases and Google Play purchases may be eligible for the stated money‑back period; Apple refunds must be requested from Apple.
Account data
Your account information remains unless you request deletion per the provider's policies.
If you need data removal, contact Hotspot Shield support and state your request explicitly.
Will I get a refund?
Direct purchase and Google Play
- Hotspot Shield offers a 45‑day money‑back guarantee for direct website purchases and for purchases via Google Play (per available policy summaries).
- To request a refund, contact Hotspot Shield via live chat or the support form - live chat is often the fastest route.
- Refunds are typically processed within about 10 business days once approved.
Apple App Store purchases
Purchases made through the Apple App Store must be refunded by Apple; Hotspot Shield cannot process these refunds.
Use Apple's report-a-problem or Apple Support channels to request an App Store refund.
Terms, exceptions and company termination
- Hotspot Shield's terms state amounts paid are non‑refundable except as specified or required by law.
- If Hotspot Shield terminates service, you may be eligible for a pro‑rated refund unless termination was due to your breach.
- Always keep purchase receipts and correspondence to support any refund claim.
Hotspot Shield plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 1‑month VPN subscription (iOS App Store) | R249.99 | Monthly | Full premium VPN access via iOS app |
| 1‑month VPN subscription (iOS alt) | R199.99 | Monthly | Alternative iOS monthly option (possibly promotional) |
| 1‑year VPN subscription (iOS App Store) | R1,999.99 | Annual | Full premium VPN access via iOS app |
| 1‑month VPN subscription (Mac App Store) | R199.99 | Monthly | Full premium VPN access via Mac app |
| Premium Subscription (Mac App Store) | R1,699.99 | Annual / undefined | Premium package via Mac app (labeling unclear) |
Notes on pricing
Prices vary by platform (iOS vs Mac) and may show multiple monthly options reflecting promotional tiers or app‑specific bundles.
If you need exact current pricing for your platform, check the app store or your account purchase page before subscribing.
Your consumer rights in South Africa
Overview of rights
South African consumers have protections under the Consumer Protection Act (CPA), including rights to fair and reasonable terms.
The CPA can provide statutory refunds or remedies if a service is not delivered as promised or terms are unfair.
How this affects Hotspot Shield
- Hotspot Shield's "no‑refund" clauses may be overridden by South African consumer law if deemed unfair or misleading.
- If the service materially fails to meet the promised standard, you may be entitled to a refund or other remedy under the CPA.
Practical steps under South African law
- Keep receipts, subscription details, and screenshots of promises or advertisements.
- If support and refunds fail, you can escalate to your bank (chargeback) or file a complaint with the relevant South African consumer protection body.
Customer experiences
Positive feedback
- Users report the app is stable, reliable, and user‑friendly with smooth speeds.
- Some reviewers praise helpful customer support and affordability with premium features.
Negative feedback
- Complaints include dropped support for Linux and routers, billing problems, and difficulty cancelling for some users.
- Other issues cited are buggy behaviour, uninstall problems, poor chatbot support, arbitrary downgrades, and privacy concerns.
Documentation checklist
What to prepare before cancelling
- Account email and username used to purchase the subscription.
- Proof of purchase: receipt, invoice, or payment confirmation.
- Exact renewal date and billing method (credit card, PayPal, App Store, Google Play).
What to include in refund requests
- Clear cancellation request, order/transaction ID, and reason for refund.
- Attach screenshots of billing or support chat if you experienced incorrect charges.
- For Apple purchases, include proof and then contact Apple for the refund.
Common mistakes
Cancelling errors
Uninstalling the app but not cancelling the subscription is a frequent mistake; uninstalling does not stop billing.
Another common error is cancelling too late - cancel at least 1 day before the renewal date to avoid the next charge.
Refund mistakes
Requesting a refund from Hotspot Shield for an App Store purchase will usually fail; refunds for Apple purchases must be handled by Apple.
Failing to keep receipts or transaction IDs can slow down or weaken your refund claim; always save confirmation emails.
Comparative recap
Summary table
| Method | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Google Play Store | Cancel via Google Play → Subscriptions → Hotspot Shield | Eligible for 45‑day guarantee (per policy summary) | Uninstalling app does not cancel subscription |
| Apple App Store | Cancel via iOS Settings or Mac App Store subscription management | Refunds handled by Apple only | Contact Apple for refund requests |
| Hotspot Shield Dashboard | Log into account → Account info → click "Cancel" | Stops auto‑renewal; refunds require separate request | Dashboard cancellation does not guarantee a refund |
| Support / Live Chat | Contact Hotspot Shield support by chat or email to request refunds | Direct purchases often within 45‑day window; processed ~10 business days | Live chat is often the fastest for refunds |
Quick takeaways
- Use the purchase platform to cancel (Google Play / Apple) where required.
- Request refunds promptly and keep documentation; expect ~10 business days for processing.
After cancelling
What to expect next
After you cancel, your account usually remains active until the paid period ends.
If you requested a refund, keep any confirmation emails and monitor your payment method for the refund.
If you need further help
- Contact Hotspot Shield support and provide transaction details and account email.
- If a refund is denied and you are in South Africa, consider contacting your bank for a chargeback or a local consumer protection body.
Address
Company headquarters
AnchorFree Inc.
450 National Avenue, Mountain View, CA 94043, United States
Correspondence tips
Include your account email, order/transaction ID, and a clear subject (e.g., "Refund request" or "Subscription cancellation").
Keep copies of all correspondence for any escalation or dispute.