Cancellation Iboss: Simple Process

What is iBoss

Overview

iBoss is a subscription-based cloud security platform that provides web filtering, data loss prevention, and threat protection for organisations.

The service is designed to secure users and devices across networks by applying centralized policies and filtering in the cloud.

Typical deployment

Organisations commonly deploy iBoss to protect remote and on-premise users with a cloud-first filtering approach.

Licensing is subscription-based and often managed centrally by IT or by a reseller partner for larger deployments.

How to cancel iBoss

Check where you subscribed

First determine how the subscription was purchased: directly from iBoss, through a reseller, or via an app store.

Cancellation steps differ by purchase channel, so identifying the original billing source is crucial.

Suggested cancellation steps

• Locate your invoice or subscription confirmation to identify the billing account and purchase channel.
• If purchased via a reseller or partner, contact that reseller and request their cancellation process and confirmation in writing.
• If purchased directly, contact iBoss sales or support and request cancellation instructions and a written acknowledgement.
• If billed through an app store (Apple/Google), sign into the relevant store account and cancel through the store’s subscription settings.
• Keep records of all communications, dates, and any confirmation numbers you receive.

What happens when you cancel

Access and renewal

Cancellation generally prevents future renewals but access to the service may continue until the end of the paid period.

Confirm the effective cancellation date and any remaining access period with the billing party.

Data and configuration

Cloud security platforms may retain logs, policies, and configuration data after cancellation for a period of time.

Ask iBoss or your reseller about data retention, export options, and secure deletion procedures before losing access.

Will I get a refund?

Published policy status

There is no publicly documented refund policy or explicit 14‑day cooling-off policy for iBoss visible in available resources.

No official statements about refunds or a 14‑day right to cancel were located in the public help or terms that were checked.

Possible exceptions and steps

• If you believe you are entitled to a refund, contact the billing party (reseller, app store, or iBoss) and request a written decision.
• If purchased through an app store, you may need to follow the store’s refund processes for subscriptions.
• Keep a record of communications; if necessary, escalate to the reseller or merchant dispute channels used by your payment method.

iBoss plans and pricing

Public pricing available

Some pricing information is publicly listed in USD; no ZAR pricing was found publicly available.

Contact iBoss or a local reseller for South Africa-specific pricing and taxes.

Price table

Your consumer rights in South Africa

General legal context

The South African Consumer Protection Act (CPA) provides certain cancellation and cooling-off rights for consumers in specific situations.

Applicability of CPA protections to cloud security services like iBoss is not documented publicly for this product.

Recommended actions under South African law

• Review any written contract or terms you signed to check for cancellation and refund clauses.
• If unsure about your rights under the CPA, consider obtaining local legal advice or contacting the National Consumer Commission for guidance.
• Keep written records of your purchase, onboarding, and cancellation attempts to support any dispute.

Customer experiences

Positive feedback

Some reviewers praise iBoss for ease of use, stability, and reliability, citing strong security and scalable administration benefits.

Peer and marketplace reviews note positive ROI for organisations that benefit from centralised filtering and consolidated administration.

Negative feedback

Other users report overly restrictive filtering, difficulty accessing legitimate research sites, and complexity in reporting and feature development.

Additional complaints in reviews mention agent instability, SSL issues, perceived high cost, and dissatisfaction with support in some cases.

See user reviews for examples: GetApp, PeerSpot, Trustpilot.

Documentation checklist

What to gather before cancelling

• Subscription invoice or order confirmation showing billing channel and dates.
• Account or customer ID, username or organisation name used with iBoss.
• Copy of the contract, terms of service, or reseller agreement if available.
• Proof of payment (bank/credit card statements) and any written communications with support or sales.

What to request during cancellation

• Written cancellation acknowledgement with effective date.
• Details on pro rata refunds (if any), end-of-service date, and data retention/deletion policies.
• Export options for logs, configurations, or reports you need to retain.

Common mistakes

Assuming automatic refunds

Many users assume cancelling will trigger an automatic refund. With no public refund policy, refunds are not guaranteed.

Always request and confirm refund eligibility in writing rather than assuming it will be issued.

Not checking the purchase channel

Users often contact the wrong party to cancel (for example the vendor instead of the app store or reseller).

Confirm the original billing source before starting the cancellation to avoid delays or missed deadlines.

Comparative recap

Quick feature comparison

After cancelling

Confirmations to expect

Expect a written cancellation confirmation with the effective date and any information about final billing.

If you do not receive written confirmation, follow up and keep a record of all correspondence.

Helpful links and next steps

• Read user experiences and reported issues to prepare for transitions: GetApp reviews.
• See product-level peer reviews for deeper technical feedback: PeerSpot reviews.
• Consider public consumer feedback when assessing support and usability: Trustpilot.

Address

Corporate location

iBoss corporate locations are listed publicly; one commonly referenced address is:

101 Federal St, Boston, MA 02110, USA

Contact notes

iBoss does not publish a specialised cancellation mailing address on public pages; cancellations are typically coordinated via support, sales, or reseller channels.

When in doubt, use the billing contact or reseller you originally purchased through and request a written cancellation confirmation.