Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Instories: Easy Method
What is Instories
Overview
Instories is a web and mobile service for creating social media stories and short visual content using templates and design tools.
It targets users who want quick, templated assets for Instagram Stories, Reels and similar formats.
Primary purpose
The product focuses on template libraries, animations and simple editing to speed up content creation for social accounts.
Instories operates as a SaaS offering with subscriptions managed through app stores and the web interface.
How to cancel Instories
iOS (App Store) cancellation
- Open your Apple ID settings and go to Subscriptions to cancel the Instories subscription.
- Apple manages these subscriptions; Instories cannot cancel App Store purchases on your behalf.
Android (Google Play) cancellation
- Open your Google Play account and cancel the subscription from Subscriptions or Subscriptions & services.
- Google manages Play purchases; Instories cannot cancel Google Play subscriptions for you.
Web cancellations (instories.com)
- If you subscribed on the Instories website and the service was not delivered, contact Instories support via the site chat to request cancellation.
- For web subscriptions, contact support directly and keep chat/receipt records for proof of cancellation requests.
What happens when you cancel
Access after cancellation
Cancelling typically prevents future renewals; whether you retain access until the end of the current billing cycle depends on the platform.
Check the store receipt or contact the platform (Apple/Google) or Instories support to confirm your remaining access period.
Renewals and billing
Subscription renewals are controlled by the store used at purchase: App Store or Google Play for mobile, or Instories for web purchases.
Ensure you verify the renewal date on your receipt and cancel before that date to avoid another charge.
Data and account retention
Your Instories account and uploaded projects may remain after cancellation; export any important content before losing access.
Contact support via chat for account-specific questions or data removal requests if needed.
Will I get a refund?
Refunds for App Store purchases
- Apple handles refunds for iOS purchases; Instories cannot issue refunds for App Store transactions.
- To request an Apple refund, use Apple's report system (for example: reportaproblem.apple.com) or Apple Support.
Refunds for Google Play purchases
- Google Play handles refunds for Android purchases; Instories cannot refund Google Play charges.
- Request refunds through Google Play support according to Google’s policies and timelines.
Refunds for web purchases
- Web refunds are possible only if the service was not provided; users must contact Instories support via chat to request a refund.
- Instories states it cannot directly refund App Store or Google Play purchases; see their help for details: Why can't you refund me directly?
Instories plans and pricing
Overview of pricing availability
No public, verifiable per-plan prices were found in the sources provided for this guide.
If you need exact pricing, contact Instories support or check the purchase page in your platform store.
Contact for exact prices
Use the Instories web chat or the store listing where you subscribed to get current prices and currency-specific rates.
| Plan | 期間 | Price |
|---|---|---|
| Basic | 月額 / 年間 | Contact for pricing |
| Pro | 月額 / 年間 | Contact for pricing |
| Business | 月額 / 年間 | Contact for pricing |
Your consumer rights in South Africa
Relevant consumer protections
South African consumer law (for example, the Consumer Protection Act) provides rights around fair terms and may include cooling-off or disclosure requirements.
Issues with difficulty cancelling or unexpected charges may fall under such protections, but outcomes vary by case.
How to proceed locally
- Keep receipts, subscription confirmations and screenshots of communications.
- If you believe your rights were breached, contact local consumer authorities or seek independent legal advice for enforcement options.
Practical tips for South African users
Confirm whether you purchased via App Store, Google Play or the Instories website before pursuing a refund or complaint.
Dispute via the platform that processed payment (Apple/Google) first, and escalate locally if necessary.
Customer experiences
Positive feedback
Some users praise Instories for ease of use, straightforward templates and helpful AI tools for story creation.
Review threads and user comments describe the app as simple and effective for quick social content work (chrome-stats reviews).
Common complaints
Many reported negative experiences relate to unexpected billing, difficulty cancelling and denied refunds for store purchases.
Other issues include app instability and complaints about paywalls or misleading pricing (Trustpilot, AnecdoteAI insights).
Documentation checklist
Before contacting support
- Order/receipt emails and transaction IDs from Apple, Google or Instories.
- Screenshots of subscription settings, renewal dates and any charges.
If disputing with the store or your bank
- Records of chat with Instories support, timestamps and supporting screenshots.
- Dates and details of the claimed failed or missing service, if requesting a web refund.
Common mistakes
Assuming Instories can cancel store purchases
Users often try to contact Instories to cancel App Store or Google Play subscriptions, but those platforms control cancellations and refunds.
Always cancel via the store where you originally subscribed.
Missing trial end dates and receipts
Failing to note the trial end or renewal date can lead to unexpected charges; keep receipts and calendar reminders.
Also avoid deleting store receipts before you confirm cancellation and refund outcomes.
Comparative recap
Quick platform comparison
The table below summarizes how cancellations and refunds are handled by platform versus web purchases.
Use it to decide where to pursue cancellation or refund actions.
| Platform | 期間 | How to cancel | Refund route | Who manages |
|---|---|---|---|---|
| iOS (App Store) | 月額 / 年間 | Cancel via Apple ID > Subscriptions | Request via Apple (reportaproblem.apple.com) | Apple |
| Android (Google Play) | 月額 / 年間 | Cancel via Google Play account | Request via Google Play support | |
| Web (instories.com) | 月額 / 年間 | Contact Instories support via web chat | Possible if service not provided; request via chat | Instories (for web sales) |
After cancelling
Follow-up steps
- Save confirmation of cancellation and any support chat logs.
- Check your bank or card statements for any further charges and dispute with your bank if necessary.
Useful links and resources
- Instories help about refunds and why the app cannot refund store purchases: Why can't you refund me directly?
- Community reviews and user reports: chrome-stats reviews, Trustpilot, AnecdoteAI insights.
Address
Registered location
Instories operates with legal entities in Limassol, Cyprus and other jurisdictions according to company profiles.
No specific postal cancellation address was found in the verified sources for direct mail cancellation requests.
If you need to contact them
Use the web chat or the support channel where you subscribed (App Store, Google Play or the Instories website) and keep records of all interactions.
If you require further escalation, gather documentation first and consider contacting local consumer protection authorities for South Africa.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.