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Cancel INTUIT
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Intuit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intuit: Easy Method
What is Intuit
Overview
Intuit is a software company that provides subscription-based financial and business tools such as QuickBooks (accounting) and other bookkeeping and tax products.
Its services are used by small businesses, accountants and individuals for invoicing, bank connections, VAT tracking and basic payroll features.
How it is delivered
Products are delivered as cloud subscriptions (web) and as mobile app subscriptions through the Apple App Store and Google Play Store.
Billing, features and support levels depend on how and where the subscription was purchased (direct via Intuit vs app stores).
How to cancel Intuit
Cancel via web (direct, via Intuit)
- Sign in to the Intuit Account Manager.
- Go to Products & Billing, select the company or product you want to cancel, then choose Cancel.
- If you bought the subscription online directly from Intuit, cancellation is processed through this route.
Cancel if purchased through Apple or Google
- Apple App Store (iOS): Open your Apple subscription settings and cancel there - Intuit cannot cancel App Store subscriptions for you.
- Google Play Store (Android): Cancel from Google Play subscriptions in your Google account; cancellation cannot be done inside the QuickBooks mobile app.
Important notes about suspended or failed billing
- If your account is suspended due to failed payments you may need to resubscribe or reactivate before you can cancel via the Account Manager.
- Intuit may automatically cancel after multiple (commonly three) failed billing attempts; check your billing statements and account status.
What happens when you cancel
Access and account status
Cancellation stops future renewals; how long you retain access depends on billing period and purchase channel.
For monthly plans purchased directly, cancellation typically ends access at the period end (no pro-rata refunds in most cases).
Data retention and export
After cancellation, data remains accessible in read-only mode for one year for direct web subscriptions.
Export or download any records (reports, invoices, copies of transactions) before you lose active access or if you plan to move to another system.
Will I get a refund?
General refund rules (direct web purchases)
- Annual subscriptions purchased directly may be eligible for a full refund if requested within a 60-day Money-Back Guarantee window, though some regions may be excluded.
- Monthly subscriptions purchased directly are generally not eligible for pro‑rata refunds; cancellation usually ends service at the period end without refund or credit.
Special products and app store purchases
- Some tax products (e.g., QuickBooks Online Accountant Pro Tax) may allow refunds within 14 days unless returns have been e-filed or printed.
- Purchases made through the Apple App Store or Google Play require refund requests through those stores; Intuit cannot process refunds for app-store transactions.
Intuit plans and pricing
Pricing snapshot (South Africa)
Prices shown exclude VAT and reflect Intuit QuickBooks South Africa offerings (2024/2025). Promotional bundle pricing is limited to certain wholesale billing arrangements.
Plans table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Simple Start (Online) | R238.05/month | Monthly | One user + accountant; income & expense tracking, custom invoices/quotes, VAT tracking, bank connection. |
| Simple Start (Online) - Annual | R2,004.79/year | Annual | As above, billed annually. |
| Essentials (Online) | R364.55/month | Monthly | Up to 3 users + accountant; includes insights/reports, payroll, multi-currency. |
| Essentials (Online) - Annual | R3,070.43/year | Annual | As above, billed annually. |
| Plus (Online) | R491.05/month | Monthly | Up to 5 users + accountant; includes inventory, projects, budgets, recurring transactions. |
| Plus (Online) - Annual | R4,136.70/year | Annual | As above, billed annually. |
| Promotional Bundle - Plus (Wholesale, 5 for 500 ZAR) | R100.00 per subscription/month approx. | Monthly (bundle) | Wholesale bundle price for accountants (QuickBooks Online Plus, 5 licences); limited duration and quantity. |
Your consumer rights in South Africa
Statutory cooling-off and refunds
Intuit does not state a standard 14-day statutory cooling-off period for South Africa in its public refund policy information.
Refund rights for South African customers are therefore governed by Intuit’s published policies and any applicable payment‑provider or store terms.
Practical recommendations
- Document purchases, confirmation emails, billing statements and cancellation timestamps.
- Act within Intuit’s refund windows (e.g., 60 days for some annual plans; 14 days for some tax products) if you intend to request a refund.
- If Intuit does not resolve a dispute, consider escalating with your payment provider or filing a chargeback through your credit card, following your bank’s procedures.
Customer experiences
Positive feedback
- Users in South Africa report QuickBooks Money and some QuickBooks Online plans have a clean UX and make invoicing and sales dashboards straightforward.
- Accountants and small-business users sometimes praise QuickBooks for familiarity and useful accounting features.
Negative feedback and common complaints
- Many reviews cite poor after-sales service: slow or non-responsive support, billing errors, and difficulties with cancellations or data transfers.
- Users report issues like buggy behavior, AI-driven support that can be slow, denied refunds despite technical issues, and lack of clear escalation paths.
Documentation checklist
Before you cancel
- Account email and company name used for the subscription.
- Last billing date, invoice number and payment method details.
- Confirmation that your account is not suspended (reactivate if necessary to cancel).
What to save/export
- Exported reports, transaction history, invoices, customer lists and VAT records.
- Copies/screenshots of cancellation confirmations, support chats and any refund authorisations.
Common mistakes
Assuming app-store purchases can be cancelled by Intuit
A common error is trying to get Intuit to cancel or refund subscriptions bought through Apple or Google. App-store purchases must be managed through the store.
Attempting the wrong cancellation route can delay closure and refunds.
Not documenting or exporting data
Users sometimes forget to export data before cancelling and later find they only have read-only access or difficulty retrieving records.
Always download necessary reports and backups before completing cancellation steps.
Comparative recap
Quick comparison by purchase channel
Summary table
| Purchase channel | How to cancel | Refund route | Data access after cancel |
|---|---|---|---|
| Direct via Intuit (web) | Cancel in Intuit Account Manager → Products & Billing → Cancel | Request via Intuit; annual may be eligible within 60 days; monthly generally no pro‑rata refund | Data remains read-only for one year after cancellation |
| Apple App Store (iOS) | Cancel in Apple subscription settings (App Store) | Request refund through Apple; Intuit cannot process | Access governed by Apple subscription period; export data before loss of access |
| Google Play Store (Android) | Cancel in Google Play subscriptions in your Google account | Request refund through Google Play; Intuit cannot process | Access governed by Google Play subscription period; export data before loss of access |
After cancelling
Next steps
Export and securely store all accounting reports, invoices, customer and supplier lists, and VAT records while you still have read-only access.
Confirm cancellation by saving any confirmation messages or screenshots showing the cancellation date and account status.
Where to get help
If you need assistance, contact Intuit support from within your account (if available) or use the help resources in the product dashboard.
If the subscription was bought through Apple or Google, use the store’s support and refund request flow for any billing or refund issues.
Address
Regional corporate address (as provided)
Intuit Limited, 5th Floor Cardinal Place, 80 Victoria Street, London SW1E 5JL, United Kingdom.
Use online cancellation via the Intuit Account Manager for routine subscription changes; postal correspondence may be directed to the regional address above where appropriate.
Notes about legal and billing correspondence
For billing disputes, include full account details, invoice numbers and dates in any correspondence to speed resolution.
Keep copies of all communications and confirmations for your records.