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Cancel ITRANSLATE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Itranslate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation iTranslate: Easy Method
What is iTranslate
Product overview
iTranslate is a translation and dictionary service offering text and voice translation, offline dictionaries, and related features for mobile and web use.
The service is provided by iTranslate SaaS and is offered as free and paid subscription tiers for individuals and organisations.
Where it runs
iTranslate is available on iOS (App Store), Android (Google Play) and via the iTranslate website.
Depending on how you subscribed (App Store, Play Store or website) cancellation and refunds follow different processes.
How to cancel iTranslate
Cancel on iOS (App Store)
- Open your device Settings and tap your name, then Subscriptions.
- Select iTranslate, then tap Cancel Subscription or Cancel Free Trial. If "Cancel" does not appear, the subscription is already cancelled.
- See official instructions: iTranslate support: How do I cancel my subscription?
Cancel on Android (Google Play)
- Open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select iTranslate, then Cancel subscription and follow prompts.
- Refer to the iTranslate help article for general guidance: iTranslate support: How do I cancel my subscription?
Cancel via iTranslate website
- Log in at https://itranslate.com/ and go to Account Settings to cancel. Cancellations should be completed at least 24 hours before renewal.
- Alternatively, contact support with your invoice and the email used for the subscription.
- See auto-renewal and account details: iTranslate: Auto‑renewal terms
What happens when you cancel
Access after cancellation
Cancelling your subscription stops future automatic renewals but does not usually delete your account immediately.
You typically keep access to paid features until the end of the current paid period.
Billing and renewal
After cancellation there will be no further automatic charges at the next renewal date.
Ensure cancellation is completed at least 24 hours before renewal to prevent an additional charge.
Data and account retention
Your account data may remain on iTranslate servers according to their policies and terms of service.
Contact support if you need account deletion or data export; include verification details when you ask.
Will I get a refund?
Refunds for App Store purchases
iTranslate cannot issue refunds for purchases made through Apple. To request a refund, sign in with your Apple ID on Apple's refund request page and submit the request there.
See iTranslate guidance: How can I get a refund?
Refunds for Google Play purchases
iTranslate cannot issue refunds for Play Store purchases; follow Google Play’s refund process for that store.
Refer to iTranslate’s refund help page for details: iTranslate refund help
Refunds for website subscriptions and exceptions
If you subscribed via the iTranslate website, email help@itranslate.com with your receipt to request a refund.
Per iTranslate terms, payments are generally non‑refundable and partial‑period refunds are excluded unless iTranslate grants one at its discretion or law requires it.
See terms: iTranslate: Terms of sale
iTranslate plans and pricing
Pricing availability
Public, up‑to‑date pricing details are best checked directly on iTranslate’s website or in the app stores.
If you cannot find current prices, contact iTranslate support for a quote or invoice details.
Contact for pricing
Because pricing varies by platform, region and promotions, the table below directs you to contact iTranslate for specific costs.
| Plan | Period (期間) | Price |
|---|---|---|
| Free | - | Contact for pricing |
| Premium / Pro | Contact | Contact for pricing |
| Business / Teams | Contact | Contact for pricing |
Your consumer rights in South Africa
General legal position
South African consumer law (e.g., Consumer Protection Act) may provide cooling‑off or cancellation rights for certain purchases of digital services.
However, contractual terms stating that payments are non‑refundable can limit refunds unless overridden by law.
iTranslate’s stated policy vs. law
iTranslate’s terms state no statutory 14‑day right of withdrawal for subscriptions and exclude refunds for partially used periods.
iTranslate may issue refunds or credits only at its discretion or where the law requires it: Terms of sale
If you believe your rights were breached
If you think a statutory consumer right applies, gather evidence (receipts, correspondence) and consider contacting local consumer protection authorities or legal counsel.
Start by requesting a formal response from iTranslate via their support channels and retain all communications.
Customer experiences
Positive feedback
Some users praise fast, accurate voice translation and useful travel communication features in reviews on G2 and in app store ratings.
See user summaries: G2 iTranslate profile
Negative feedback
Many reviews on public sites report frustrations with trial conversions to paid subscriptions, recurring charges, and support responsiveness.
Examples of broader criticism are visible on Trustpilot and app ranking sites: Trustpilot reviews, Appsrankings
What this means for you
Expect mixed experiences: many users are satisfied with translations, while others report billing and support issues.
Document your subscription and receipts to simplify dispute or refund requests if problems occur.
Documentation checklist
Essential documents to prepare
- Purchase receipt or invoice (App Store, Google Play or website).
- Email address used for the iTranslate account.
- Date of subscription, renewal dates and screenshots of subscription settings.
Optional but helpful items
- Transaction IDs from Apple/Google receipts or bank statements.
- Correspondence with iTranslate support and screenshots of app settings.
Common mistakes
Cancelling the wrong place
A frequent error is trying to cancel on the website after subscribing through the App Store or Google Play.
Always cancel in the store where you purchased to stop auto‑renewals.
Assuming an automatic refund
Many customers expect an automatic refund after cancelling; iTranslate’s terms and store policies usually prevent automatic refunds.
Request a refund explicitly and follow the correct store process if you need one.
Missing timing and evidence
Not cancelling at least 24 hours before renewal, or lacking receipts and screenshots, makes disputes and refunds harder to resolve.
Keep evidence and act early to avoid unwanted charges.
Comparative recap
Quick comparison
The table below summarises cancellation and refund differences by purchase channel to help decide next steps.
| Service | Period (期間) | How to cancel | Refund policy |
|---|---|---|---|
| App Store (iOS) | - | Cancel via device Subscriptions settings. See iTranslate cancellation help. | No refunds from iTranslate; request via Apple refund page. |
| Google Play (Android) | - | Cancel in Google Play → Subscriptions. See iTranslate cancellation help. | No refunds from iTranslate; follow Google Play refund process. |
| Website (itranslate.com) | - | Log in and cancel in Account Settings or contact support with invoice and email. See Auto‑renewal terms. | Request refund by emailing help@itranslate.com; refunds are at iTranslate’s discretion or as required by law. |
After cancelling
Follow-up actions
Confirm cancellation via email or check your store subscription status to ensure no further renewals occur.
Retain all receipts and a screenshot of the cancelled subscription confirmation for 60 - 90 days.
Helpful official links
Address
Corporate address
Gadollaplatz 1, Graz, Steiermark 8010, Austria.
Support contact
For website subscriptions and refund requests email: help@itranslate.com (include your receipt and account email).