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Cancellation Jotform: Easy Method
What is Jotform
Overview
Jotform is an online form builder that lets individuals and organizations create customizable forms, collect responses, and manage submissions. It supports templates, integrations, and mobile forms for data collection.
Who uses it
Users include small businesses, nonprofits, educators, and developers who need surveys, registration forms, payment collection, or workflow automation. Plans vary by feature set and usage.
How to cancel Jotform
Web (Desktop) cancellation
- Sign in on the Jotform web interface (use a desktop or laptop; cancellation cannot be completed in the mobile app).
- Go to My Forms → click your avatar (top-right) → Settings → Billing tab → Change Plan → Downgrade to Starter (Free) Plan.
- Confirm the downgrade; your subscription will stop renewing at the end of the current paid period.
Android (Google Play) cancellation
- Open the Google Play Store app on your Android device.
- Tap your profile → Payments & subscriptions → Subscriptions → select Jotform → Cancel subscription.
- Google Play handles billing and refunds for purchases made through Google.
iOS (Apple App Store) cancellation
- Open the iPhone/iPad Settings app and tap your name → Subscriptions.
- Select Jotform from the list and tap Cancel Subscription.
- Apple manages billing and refund requests for App Store purchases.
What happens when you cancel
Access and features
After downgrading to the free Starter plan, you will retain access to your account and forms but with the limits of the free tier (submission limits, storage, and feature restrictions).
Renewal and billing
Cancellation stops automatic renewal at the end of the current paid period. You will not be billed again unless you re-subscribe.
Data and submissions
Your existing forms and collected data typically remain in your account after cancellation, but access to advanced features and higher submission quotas will be limited.
Will I get a refund?
Web-purchased subscriptions
Jotform offers a 30-day money-back guarantee for subscriptions purchased via the web. If you request a refund within 30 days of payment, you are generally eligible for a full refund.
Subscriptions via Google Play or Apple App Store
Refunds for purchases made through Google Play or the Apple App Store are governed by Google’s and Apple’s refund policies. Jotform cannot process those refunds directly.
Exceptions and prorating
- Refunds are not available beyond the 30-day window for web purchases.
- Jotform disclaims prorated refunds for unused time; long-term customers reporting unused time may face denial per the terms.
Jotform plans and pricing
In-app South Africa pricing (Mobile Forms)
The following prices reflect Jotform Mobile Forms in-app offerings on the South African App Store. These are local, in‑app prices and may differ from web pricing.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly Bronze | R799.99 | Monthly | In-app purchase from Jotform Mobile Forms. |
| Monthly Silver | R899.99 | Monthly | In-app purchase from Jotform Mobile Forms. |
| Monthly Gold | R2,499.99 | Monthly | In-app purchase from Jotform Mobile Forms. |
| Yearly Bronze | R7,999.99 | Yearly | In-app purchase from Jotform Mobile Forms. |
| Yearly Silver | R9,999.99 | Yearly | In-app purchase from Jotform Mobile Forms. |
| Yearly Gold | R19,999.99 | Yearly | In-app purchase from Jotform Mobile Forms. |
Desktop / web pricing note
Desktop/web plans are priced in USD on the global site and will be converted by your bank or card provider to ZAR at the time of billing.
Your consumer rights in South Africa
Legal overview
South African consumer law, including the Consumer Protection Act, grants consumers rights around fair value, quality, and certain cooling-off protections for some purchases.
How it applies to digital subscriptions
- Jotform states a 30-day money-back guarantee for web purchases and disclaims refunds beyond that window.
- Digital subscription terms may require case-by-case interpretation under South African law.
If you need help
If you believe your rights have been breached, you may seek advice or file a complaint with the National Consumer Commission or other dispute-resolution bodies.
Reference: Consumer Protection Act.
Customer experiences
Positive feedback
Users often praise Jotform for being easy to use, intuitive, and well featured for surveys and form building.
Many note good value for small businesses and useful integrations and templates.
Negative feedback
Criticisms include pricing perceived as high for heavy users and occasional technical issues like login problems or form lockouts.
There are also complaints about customer support responsiveness and some refund denials for long-term customers with unused time.
Documentation checklist
Before you cancel
- Account email and username.
- Subscription plan name and billing period.
- Invoice or payment receipt showing date and amount.
If you request a refund
- Proof of payment (bank statement or card transaction).
- Order ID, invoice number, or subscription ID if available.
- Support ticket numbers and any correspondence with customer service.
- Screenshots showing billing dates and charges.
Common mistakes
Cancelling in the wrong place
A common error is trying to cancel a web-purchased subscription inside the mobile app. Web subscriptions must be cancelled via the desktop/web billing settings, while app-store purchases must be cancelled through Google or Apple.
Assuming automatic refunds or prorating
Users sometimes expect prorated refunds or automatic reimbursements for unused time. Jotform’s stated policy is no prorated refunds and refunds are limited to the 30-day window for web purchases.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refund responsibility | Notes |
|---|---|---|---|
| Web (Desktop) | My Forms → avatar → Settings → Billing → Change Plan → Downgrade to Starter | Jotform (30‑day money‑back for web purchases) | Must use desktop/web interface; mobile app cannot complete this. |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Jotform → Cancel | Google Play controls refunds | Cancel through Google Play; Jotform cannot directly cancel or refund. |
| Apple App Store (iOS) | iOS Settings → Subscriptions → Jotform → Cancel | Apple controls refunds | Cancel via Apple; refund requests go through Apple support. |
Best action per case
If you purchased on the web and are within 30 days, request a web refund from Jotform and provide proof of payment.
If purchased via an app store, contact Google or Apple for refunds and follow their stated procedures.
After cancelling
Immediate steps
- Export or backup any form data and submissions you need.
- Verify billing has stopped and check your next card/bank statement.
- Remove stored payment methods from the account if desired.
If you still need help
If you believe a refund or other remedy is due and you cannot resolve it directly, consider contacting consumer protection authorities for guidance or dispute resolution.
Reference for South African law: Consumer Protection Act.
Address
Contracting entity
For regions not specifically listed, the default contracting entity is Jotform Ltd in the UK.
Postal address
Jotform Ltd, 3 Albert Mews, Albert Road, London, N4 3RD, UK.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Jotform subscription on the web, sign in to your account, go to My Forms, click your avatar in the top-right corner, select Settings, then Billing tab, and choose Change Plan to downgrade to the Starter (Free) Plan. Remember to keep proof of your cancellation request.
Yes, you can cancel your Jotform subscription through the Google Play Store by opening the app, tapping your profile, selecting Payments & subscriptions, then Subscriptions, and finally choosing Jotform to cancel. Refunds are handled by Google Play, so you will need to follow their policy for any refund requests.
When you cancel your Jotform subscription, your existing forms and collected data will remain in your account, but access to advanced features and higher submission limits will be restricted. Ensure you keep a backup of any important data.
Yes, if you cancel your Jotform subscription purchased via the web within 30 days, you are eligible for a full refund under Jotform's money-back guarantee. For purchases made through Google Play or the Apple App Store, refunds are subject to their respective policies.
To cancel your Jotform subscription via the Apple App Store, open the Settings app on your iPhone or iPad, tap your name, then select Subscriptions, find Jotform, and tap Cancel Subscription. Keep a record of your cancellation request for your records.