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Cancellation Jotform: Easy Method
What is Jotform
Overview
Jotform is an online form builder and form management platform used to create surveys, registrations, payments, and data-collection forms. It offers templates, integrations, and configurable workflows that suit individuals and businesses.
Core use cases
Typical uses include event registration, customer feedback, order forms, and internal data collection with reporting and storage features. Plans vary by submission limits, storage, and advanced features such as HIPAA compliance.
How to cancel Jotform
Cancel via web (direct purchase)
- Sign in to your Jotform account and go to Account Settings.
- Turn off auto-renew for your subscription or choose to delete your account to stop future billing.
- Confirm the change and keep any receipts for your records.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Go to Payments & subscriptions → Subscriptions → Jotform → Cancel subscription.
- Follow Google Play prompts; refunds must be requested through Google Play’s refund process.
Cancel via Apple App Store (iOS)
- Open the App Store and access your Apple ID subscriptions in Settings or the App Store app.
- Find Jotform in your list of subscriptions and select Cancel Subscription.
- Request refunds through Apple if needed; Jotform cannot process App Store refunds directly.
What happens when you cancel
Access and features
After cancelling a paid subscription, your plan will typically remain active until the end of the paid term. Features tied to the paid plan remain until that expiry, after which your account will revert to the free plan limits.
Data retention and deletion
Deleting your account removes your forms and data according to Jotform’s account deletion process. If you only cancel auto-renewal, your data stays intact but may be subject to lower limits once the paid term ends.
Will I get a refund?
Direct purchases (web)
Jotform offers a 30-day money-back policy for purchases made directly through their website. To request a refund within 30 days, you must contact Jotform Support and provide your payment details and receipt.
Mobile app purchases (Google Play / Apple App Store)
- Payments made through Google Play or Apple App Store are handled by those stores.
- Jotform cannot issue refunds for store purchases; refunds must be requested from Google or Apple under their policies.
Jotform plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Starter (Free) | S$0.00 | Monthly | 5 forms, 100 submissions/month, basic features |
| Bronze (Annual equivalent) | S$42.84 | Monthly (billed annually) | 25 forms, 1,000 monthly submissions, 10 GB storage |
| Bronze (Monthly) | S$49.14 | Monthly | 25 forms, 1,000 monthly submissions, 10 GB storage |
| Silver (Annual equivalent) | S$49.14 | Monthly (billed annually) | 50 forms, 2,500 monthly submissions, 100 GB storage |
| Silver (Monthly) | S$61.74 | Monthly | 50 forms, 2,500 monthly submissions, 100 GB storage |
| Gold | S$124.74 | Monthly | 100 forms, 10,000 monthly submissions, 1 TB storage, HIPAA compliance |
| Enterprise | Custom (USD-based) | Custom | Unlimited forms/submissions, multi-user, advanced security & support |
Notes on currency
Jotform bills in USD; the SGD values above are approximate conversions and may change with exchange rates. Check Jotform’s official pricing for current details.
Your consumer rights in Singapore
Refund and quality rights
Under Singapore consumer protections, digital-service consumers may be entitled to remedies if services are defective or not as described. Jotform’s 30-day money-back for direct purchases aligns with these expectations.
Dispute resolution
If you cannot resolve a refund or quality dispute with the merchant, you may consider alternative dispute resolution avenues available in Singapore such as CASE or other consumer mediation services.
Customer experiences
Positive feedback
Many users praise Jotform for an intuitive drag-and-drop interface, wide range of templates, integrations, AI features, and flexible reporting. Reviews note strong value for many use cases.
Negative feedback
Some users report slower customer support response times, occasional technical glitches, interface complexity for certain workflows, and higher pricing for advanced features.
Documentation checklist
For web (direct) refund requests
- Account email and name used for purchase.
- Order receipt, transaction ID, and purchase date.
- Short description of the issue and requested outcome (refund or cancellation).
For mobile-store refund requests
- Store receipt (Google Play or Apple receipt) and transaction ID.
- Screenshots of the subscription in your store account showing the purchase.
- Any correspondence with Jotform or the store about the issue.
Common mistakes
Not cancelling in the right place
A common error is attempting to cancel a subscription through Jotform when the purchase was made via Google Play or the App Store. Store purchases must be cancelled inside the respective store app.
Missing proof of purchase
Many refund delays happen because users do not have transaction IDs or receipts. Always save the payment confirmation email or store receipt before requesting a refund.
Comparative recap
Summary table
| Item | Web (direct) | Google Play (Android) | Apple App Store (iOS) |
|---|---|---|---|
| How to cancel | Account Settings → Turn off auto-renew or delete account | Google Play app → Subscriptions → Jotform → Cancel | Apple ID subscriptions in App Store settings → Cancel |
| Who handles refunds | Jotform (30-day money-back policy for direct purchases) | Google Play handles refund requests | Apple App Store handles refund requests |
| Typical action to request refund | Contact Jotform Support with receipt within 30 days | Request refund via Google Play refund process | Request refund via Apple refund process |
Key takeaways
- Direct web purchases have a 30-day refund window handled by Jotform.
- Store purchases require the store’s refund process; cancelling must be done in the store app.
- Keep receipts and transaction IDs to speed up any refund or dispute.
After cancelling
Next steps
Check the expiry date of your current billing period to confirm when features will downgrade. Export any form data you need before deletion or downgrade to a free plan with lower limits.
Useful links
- Jotform: How to purchase a paid plan through the mobile app
- Jotform: Pricing and plans
- TrustPilot: Jotform reviews
Address
Corporate address
Jotform Inc., 111 Pine St. Suite 1815, San Francisco, California 94111, United States.
When to contact in writing
Use the corporate address for formal written correspondence if you cannot resolve a billing or data dispute online. For refunds and account actions, start with the in-app or support channels as noted above.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Jotform subscription via the website, sign in to your account, go to Account Settings, and turn off auto-renew or delete your account. Make sure to keep any receipts for your records.
After canceling your Jotform subscription, your plan remains active until the end of the billing cycle, and you will retain access to your forms and data until that time. Once the term ends, your account will revert to the free plan limits.
Jotform has a 30-day money-back policy for direct purchases. To request a refund, contact Jotform Support within 30 days of your purchase and provide your payment details and receipt.
To cancel your Jotform subscription from the Apple App Store, go to your Apple ID subscriptions in the App Store settings, find Jotform, and select Cancel Subscription. For refunds, you must request them through Apple.
When you cancel your Jotform subscription, you will lose access to premium features and storage limits associated with your plan once the billing cycle ends. Ensure to check your account settings for details.