Cancellation Ketogo: Easy Method

What is Ketogo

Overview

Ketogo is a subscription-based app that provides personalised meal plans, tracking tools and workout guidance to support weight loss and nutrition goals.

The service runs on a subscription model with add-on features such as Premium content, Shopping List, Nutritionist Chat and Home Workouts.

How it is delivered

Ketogo is available as a web app and through mobile app stores; purchase method affects how you manage subscriptions and cancellations.

The company is registered as Keto SIA, Lastadijas iela 6, LV‑1050, Riga, Latvia for formal notices and recurring payment matters.

How to cancel Ketogo

Cancel if purchased on the Ketogo web app

• Log in at the Ketogo web account (my.ketogo.app) at least 48 hours before your next renewal.
• Go to Profile → Weight Loss Plan → Edit → complete the exit survey and confirm cancellation.
• Cancel any add-on services separately via Profile → select service → Learn More → Delete.

Cancel if purchased via Apple App Store or Google Play

• You must cancel the subscription through your Apple or Google account - Ketogo cannot cancel store-managed subscriptions.
• Do not cancel by deleting the app; follow the store’s subscription management steps instead.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep access until the end of the paid billing period unless otherwise stated in your plan terms.

Active add-ons cancelled separately will remain active until the end of their billing cycle if already paid.

Renewals and billing

To prevent automatic renewal, cancel according to the purchase channel rules and timeframes described above.

Keep confirmation screenshots or banners as proof that you cancelled before the renewal deadline.

Will I get a refund?

Ketogo refund policy (general)

Ketogo applies a withdrawal period: 14 days for EU consumers and 5 days for non-EU consumers, counted from contract conclusion.

Refunds are only considered if digital content is faulty or materially misdescribed, and you must provide visual evidence to support the claim.

Recurring payments and store purchases

Recurring payments are generally non-refundable under Ketogo’s policy.

If you bought through Apple or Google, refunds must be requested through the respective store refund process rather than directly via Ketogo.

Ketogo plans and pricing

Pricing availability

No public, verifiable pricing details were available from the sources provided for this guide.

Contact Ketogo directly via your account or the app store listing for exact pricing and billing cycle details.

Current table

Your consumer rights in South Africa

Ketogo's stated withdrawal period

Under Ketogo’s policy, non-EU consumers (including users in South Africa) have a 5-day withdrawal period from the time the contract is concluded.

Use this short window to request cancellation and refunds where applicable.

Actions if something goes wrong

• If content is faulty or misdescribed, collect visual evidence and contact Ketogo support promptly.
• If billing continues after cancellation, you can contact your bank or card issuer to dispute charges and escalate with the payment provider.

Customer experiences

Positive reports

Some users report prompt support and successful problem resolution by Ketogo’s support team.

These positive interactions typically involve direct contact and clear evidence of the issue.

Negative reports

Multiple users on review sites report unexpected recurring charges after cancellation attempts and difficulty obtaining refunds.

Complaints also mention confusing pricing, currency issues, hidden subscriptions and unresponsive or automated customer service.

See user reviews for examples: Trustpilot Ketogo reviews.

Documentation checklist

Essential items to collect

• Screenshots of subscription pages, cancellation steps and confirmation banners or messages.
• Order receipts, billing statements and dates/times of transactions.
• Copies of any support correspondence, ticket numbers and responses.

What to present for refunds/disputes

• Visual proof of faulty or misdescribed digital content (screenshots, recordings).
• Proof of cancellation attempt and the exact time you cancelled relative to renewal.
• Bank/credit card statements showing the charged amounts and dates.

Common mistakes

Deleting the app instead of cancelling

Deleting the mobile app does not cancel a subscription. Many users assume removal stops billing, but store-managed subscriptions remain active until cancelled in the store account or via Ketogo web where applicable.

Missing required timeframes and channels

Not cancelling at least 48 hours before renewal on web purchases can lead to an unwanted renewal.

Expecting a refund for recurring payments without documented faults is a frequent cause of frustration.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

• Keep screenshots or confirmation messages showing the cancellation date/time.
• Monitor bank and card statements for at least one billing cycle to confirm no further charges.

Where to get help and further reading

For Ketogo’s terms and conditions and general policy details, see their support articles: Ketogo General Terms and Conditions.

For a step-by-step write-up on cancellation scenarios and store refunds, refer to this guide: How to cancel Ketogo (PostClic).

Address

Registered company address

Keto SIA, Lastadijas iela 6, LV‑1050, Riga, Latvia.

Notes about formal notices

Use the registered address above for formal notices or registered mail concerning recurring payments or legal matters.