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Cancel KNOWT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Knowt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Knowt: Easy Method
What is Knowt
Overview
Knowt is a subscription-based online study platform that creates and manages digital flashcards and summaries using automated tools. It is delivered as a web service with mobile apps, intended to help learners study more efficiently.
Core features
Key features include automatic note summarisation, flashcard generation, self-quizzing, and plan-based premium features. Subscriptions are managed separately depending on how you bought the plan (web, Apple App Store, or Google Play).
How to cancel Knowt
Cancel via Knowt website (web)
- Sign in at your Knowt account on the website.
- Go to Settings → Your Plan → Cancel Subscription.
- Fill out the cancellation reason and submit to stop auto-renewal.
- Note: This action cancels renewal but does not guarantee an immediate refund; eligibility follows Knowt refund rules.
Cancel via mobile stores (iOS / Android)
- iOS (App Store): You cannot cancel through the Knowt app or website. Open your Apple subscription settings and cancel the App Store subscription there.
- Android (Google Play): Cancel in Google Play > Subscriptions for the account used to purchase Knowt.
- Refunds for store purchases must be requested from Apple or Google per their policies; Knowt cannot process those refunds directly.
What happens when you cancel
Access and billing
Cancelling stops future automatic renewals. You will typically retain access to premium features until the paid period expires.
If you cancel after a renewal, the current paid term usually remains active until that term ends; check your account page for exact expiry dates.
Data and account status
Your account and study content generally remain available after cancellation unless you choose to delete the account.
Deleting an account is a separate action and may permanently remove content; cancelling a subscription does not automatically delete your notes or flashcards.
Will I get a refund?
Refunds for web purchases
Knowt’s help article states web purchases may be eligible for a full refund (minus approximately 3.5% transaction fees) if cancelled within 24 hours of the initial purchase or renewal. Refund processing typically takes 5 - 10 business days.
See Knowt’s refund guidance: Help - Request a refund.
Terms, exceptions and store purchases
The Knowt Terms of Service also describe refund windows: a full refund (minus fees) within 48 hours, and a 50% refund if within 72 hours, per the Terms - note this may differ from the help article timing.
If you bought through Apple or Google Play, Knowt states refunds must be requested from Apple or Google; Knowt cannot directly refund iOS/Android store purchases.
Reference: Knowt Terms.
Knowt plans and pricing
Pricing availability
Official current pricing details should be checked on Knowt’s plans page. If you need exact amounts, contact Knowt or view the plans page before cancelling.
Because store-region pricing and promotions vary, contact Knowt for precise local pricing if you do not see a clear amount on checkout.
How to confirm your plan
Check Settings → Your Plan in your Knowt account or the receipt from your purchase source (web, Apple, or Google Play).
For official plan information see: Knowt Plans.
| Plan | Period | Price |
|---|---|---|
| Free | Contact for pricing | Contact for pricing |
| Premium / Paid plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and ECTA
Under the South African Electronic Communications and Transactions Act (ECTA), consumers may cancel an online services agreement within seven days of concluding the contract and expect a refund within 30 days, in applicable situations.
See the ECTA summary: ECTA - Cooling-off.
Digital content and exclusions
Digital content with immediate delivery or once performance/ access has begun is commonly excluded from the cooling-off right under South African rules.
The Consumer Protection Act treats downloadable or accessed digital content differently; if you immediately received or used the service, the cooling-off right may not apply.
For general consumer-rights guidance see: Consumer guidance.
Customer experiences
Positive feedback
Some users praise Knowt for effective note summarisation and quiz features, describing it as a useful study tool and a good alternative to other flashcard services.
Positive reviews highlight clear explanations and helpful automated features for studying.
Negative feedback
Other users report intrusive ads, app stability issues, and difficulties obtaining refunds or responsive customer support after cancelling.
There are complaints alleging continued billing after cancellation and slow or unhelpful support responses; consider keeping clear records when you cancel.
Documentation checklist
Essential documents to collect
- Order receipt or transaction confirmation (web, Apple, or Google).
- Screenshot or confirmation of cancellation (Settings → Your Plan → Cancel Subscription).
- Account email and username used to purchase the subscription.
Optional but useful items
- Bank or card statement showing the charge.
- Correspondence with Knowt support or the App Store / Google Play support.
Common mistakes
Attempting to cancel in the wrong place
Example: Cancelling via the Knowt website when the subscription was bought through Apple or Google will not stop store-billed renewals.
Always cancel in the same store/account where the purchase was made.
Assuming cancellation equals instant refund
Example: Users sometimes assume cancelling triggers an automatic refund; refunds follow Knowt’s policy and store policies and are not automatic in many cases.
Keep expectations aligned with the stated refund windows and store rules.
Comparative recap
Quick comparison
The table below summarises cancellation and refund differences by purchase source to help you decide the correct next step.
How to use this table
Find the row that matches your purchase method and follow the listed cancellation and refund route.
| Feature | Web purchase | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | Knowt website: Settings → Your Plan → Cancel Subscription | Apple account subscriptions in iOS / App Store | Google Play → Subscriptions for the purchasing account |
| Who issues refunds | Knowt (subject to help article and Terms windows) | Apple (request via Apple’s refund process) | Google (request via Google Play refund process) |
| Typical refund eligibility | Possible full refund if within short window (see Help/Terms); fees may apply | Subject to Apple policy; Knowt cannot directly refund | Subject to Google policy; Knowt cannot directly refund |
After cancelling
Confirm cancellation and keep records
Save cancellation confirmation, receipts, and any support email threads. This is important if you need to dispute a charge or request a refund.
If you were billed via Apple or Google and still see charges after cancelling, contact Apple or Google support with your documentation.
Useful links
- Knowt - Plans
- Knowt - Request a refund (help article)
- Knowt - Terms of Service
- ECTA - Cooling-off (South Africa)
Address
Company headquarters
Knowt Inc., 16192 Coastal Hwy, Lewes, Delaware 19958, United States.
Contact notes
Knowt’s official help pages and Terms (linked above) are the primary sources for cancellation and refund steps. For iOS/Android store purchases, contact Apple or Google support directly.